Banner for Hot Tub Village

Hot Tub Village Avis 

148
•
TrustScore 5 sur 5

4,9

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Excellent service from the moment we placed our order with Tony & when Nick, Steve & Ryan came & installed our hot tub. Our only slight issue was that one of the strip lights on one corner wasn't li... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Both of you have been so helpful. Right from before we even purchased the hot tub you advised us on where it should be positioned. Installation was done on time with information pack given and know... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Buying a Hot Tub for us was a bit of a mine field, so the information offered by Tony was so helpful, genuine and without any pressure to buy. This gave us great confidence, we had no need to look any... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Would like to say a big thank you to Helen & Tony plus the rest of the staff from the shop & the installation guys. From the moment we visited the showroom at Stonham chatting with Kris about the... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de jacuzzi
  2. aussi dans
  3. Centre de bien-être
  4. Magasin d'articles de sauna
  5. Piscine
  6. Service de réparation de spas

À propos de Hot Tub Village

Écrit par l'entreprise

Welcome to Hot Tub Village

Your award-winning hot tub superstore in Suffolk.

At Hot Tub Village, we are proud to be an award-winning Jacuzzi® retailer, offering premium-quality hot tubs at competitive prices. Whether you are looking for a luxurious hot tub, a revitalising swim spa or a relaxing sauna, our experienced team will help you find the perfect choice for your home.

Experience Unmatched Relaxation

Explore our extensive range of hot tubs and swim spas at our Suffolk showroom. You can also book a wet test and experience the rejuvenating benefits of Jacuzzi® hydromassage jets firsthand.

A Family Business Passionate About Customer Care

As a family-run business, we take pride in delivering exceptional customer service and meticulous attention to detail. From expert advice and professional installation to dependable aftercare support, we are committed to making your hot tub experience nothing short of excellent.

Visit Our Suffolk Showroom

Our showroom is open seven days a week, all year round.

Alongside our impressive selection of hot tubs, swim spas and saunas, we stock a wide range of accessories and water-care chemicals. We also provide professional servicing and ongoing support to help keep your spa in excellent condition.

Come and visit Hot Tub Village and let us help you create your own haven of relaxation.


Coordonnées de contact

Discover Your Perfect Jacuzzi®

Visit our Suffolk showroom and explore hot tubs, swim spas and saunas.

4,9

Excellent

TrustScore 5 sur 5

148 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,9

Tous les avis

(148)

8 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Quality products and professional service!

It has now been two years since I purchased a Spa Crest hot tub from Hot Tub Village. Both Tony and Helen offered a very friendly, professional and personal service since my very first visit to the shop. I'm a strong believer in paying a little extra for quality items and in my two years I have had no problems with my hot tub whatsoever. Due to the high quality build, I have also not noticed an impact with my electricity bills despite having the hot tub on 24/7 all year round and it being used quite regularly. Tony and Helen are always quick to respond to any queries and will go out of their way to help if they can. I would strongly recommend buying from Hot Tub Village if you are looking for a quality hot tub with great customer service.

31 août 2017
Avis spontané
Logo de Hot Tub Village

Réponse de Hot Tub Village

Hi Bradleigh,

Thank you for your great review. It was a pleasure having you as our very first customer !

Helen and Tony

Noté 5 sur 5 étoiles

Highly recommended

Sales and after sales service are second to none
Cant recommend highly enough

30 août 2017
Avis spontané
Logo de Hot Tub Village

Réponse de Hot Tub Village

Thank you Sue for your very kind review.

Helen and Tony

Noté 5 sur 5 étoiles

Brilliant

Brilliant, Thank you. :-)

29 août 2017
Avis spontané
Logo de Hot Tub Village

Réponse de Hot Tub Village

Thank you Steve for the great review.

Helen and Tony

Noté 5 sur 5 étoiles

After a wary start with my Jacuzzi J …

After a wary start with my Jacuzzi J 210 I couldnt be more thrilled with the tub. Not only does it do what it says on the can but looks good as well. The customer service from Tony and Helen at Hot tub Village is first rate, nothing is too much trouble including home visits. Would highly recommend this product.

29 août 2017
Avis spontané
Logo de Hot Tub Village

Réponse de Hot Tub Village

Thank you Marion for the lovely review. Pleased to hear that you are enjoying the Hot Tub.

Helen and Tony

Noté 5 sur 5 étoiles

Great service from start

Great service from start to finish and the staff are fantastic have already recommended and will continue to do so !!!

28 août 2017
Avis spontané
Logo de Hot Tub Village

Réponse de Hot Tub Village

Thank you Mathew for the great review and your recommendations.

Helen and Tony

Noté 5 sur 5 étoiles

Hot Tub Village Helen & Tony

Extremely polite, helpful and informative

Very pleased with my Hot Tub thank you

Attentive after sales service too!

25 août 2017
Avis spontané
Logo de Hot Tub Village

Réponse de Hot Tub Village

Hi Mark Thank you so much for the great review. Helen & Tony

Noté 5 sur 5 étoiles

Top company would recommend to anyone

Top company would recommend to anyone. Great service and lovely people to deal with.

25 août 2017
Avis spontané
Logo de Hot Tub Village

Réponse de Hot Tub Village

Hi Lee Thank you for the lovely review, much appreciated. Helen & Tony

Noté 5 sur 5 étoiles

Recommend 100%

Firstly I would like to thank Helen and tony for all there help and assistance in delivery and installation also sorting out the 0%fianance !!! After sales and help with chemicals also spot on , we had viewed other hot tubs and found them to be a lot more expensive , we are very happy with the service provided by hot tub village and recommend them
100% it's a nice place to relax and chat with the family without distraction 😎

23 août 2017
Avis spontané
Logo de Hot Tub Village

Réponse de Hot Tub Village

Hi Dean,

Thank you for the great review, glad the family is enjoying the hot tub!

Helen and Tony.

Noté 5 sur 5 étoiles

Friendly and professional service

Friendly and professional service, and an excellent product. Happy to recommend

23 août 2017
Avis spontané
Logo de Hot Tub Village

Réponse de Hot Tub Village

Hi Mike,

Thank you for the great review.

Helen and Tony

Noté 5 sur 5 étoiles

Personalised service

A hot tub is an expensive buy and there's a lot of info to take on, so we considered our purchase carefully. We're glad we chose Hot Tub village. They have been very supportive throughout, even delivering chemicals to our door on Xmas eve!

23 août 2017
Avis spontané
Logo de Hot Tub Village

Réponse de Hot Tub Village

Hi Stephen,

Thank you so much for your great review.

Helen and Tony

Noté 5 sur 5 étoiles

Exemplary service, superb products and lovely people

I cannot fault the excellent service that we received from Tony and Helen at Hot tub village. We visited several times and were 'thoughtful' and took our time over our purchase decision. They were informative and helpful throughout and we never felt rushed or pressured to buy.

Delivery and installation all went well and the personal touches of a hamper and the initial support and information on maintenance was exemplary. Helen was always at the end of a phone to offer advice.

After sales service has also been excellent. We love our hot tub and I would strongly recommend Hot tub village.

22 août 2017
Avis spontané
Logo de Hot Tub Village

Réponse de Hot Tub Village

Hi Jane,

Thank you so much for your lovely review, so pleased you are enjoying the hot tub!

Helen and Tony

Noté 4 sur 5 étoiles

It was very good service the only …

It was very good service the only problem I have is that the explanation was mind blowing initially but the after care is brilliant

22 août 2017
Avis spontané
Logo de Hot Tub Village

Réponse de Hot Tub Village

Hi Jill,

Thank you for the great review. Apologies if we made the information mind boggling on the initial set up with the chemicals etc!
Please don't hesitate to contact us if you need any assistance at all.

Helen and Tony

Noté 5 sur 5 étoiles

Excellent service

Excellent service, great products, and nice people....

22 août 2017
Avis spontané
Logo de Hot Tub Village

Réponse de Hot Tub Village

Dear Stewart,

Thank you so much for your kind review.

Helen and Tony

Noté 5 sur 5 étoiles

Excellent service

We had a few initial problems with our hot tub after installation but these were speedily resolved by Tony and Helen. They were so helpful and went out of their way to deliver an excellent service. We are delighted with our hot tub which is continuing to provide many hours of relaxation a year on from our purchase.

22 août 2017
Avis spontané
Logo de Hot Tub Village

Réponse de Hot Tub Village

Hi Debbie,

Thank you so much for the great review.

Helen and Tony

Noté 5 sur 5 étoiles

Brilliant service and advice both pre …

Brilliant service and advice both pre and post sales. Helen and Tony were incredibly supportive and went way beyond a level or service I would expect.

22 août 2017
Avis spontané
Logo de Hot Tub Village

Réponse de Hot Tub Village

Hi Mark,

Thank you so much for your great review.

Helen and Tony

Noté 5 sur 5 étoiles

Excellent knowledge of products being …

Excellent knowledge of products being sold, instalation process was very competent. Friendly staff, nothing was too much trouble during purchase.

22 août 2017
Avis spontané
Logo de Hot Tub Village

Réponse de Hot Tub Village

Hi Chris,

Many thanks for your kind review.

Helen and Tony

Noté 5 sur 5 étoiles

I would definitely recommend this …

I would definitely recommend this company to purchase your hot tub from, they are very friendly and reliable to help with any problems you may come across . We have had our hot tub a couple of years and they have always been very helpful with any issues we have had.

22 août 2017
Avis spontané
Logo de Hot Tub Village

Réponse de Hot Tub Village

Hi Jane and Debbie,

Thank you so much for the kind review.

Helen and Tony

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus