Houseofchelsea Avis 

House of Chelsea customer service and delivery service is 10/10.
We purchased a boucle sofa and we got exactly what we asked for. From the start of the process to the delivery and installation the service has been Bespoke.
The sofa we ordered is exactly what we asked for. The quality of the material is exactly what we asked for.
We recommend going with house of Chelsea. You will not be disappointed and you are in safe hands.
Thanks again House of Chelsea.

I have bought my last two sofas from HOC they are absolutely beautifully made to the best quality. Went above and beyond to design my perfect sofa. Customer service also amazing. Wouldn’t go anywhere else

Fantastic service and I would definitely recommend. I was initially a little apprehensive as ordered through Instagram but I couldn’t be happier!
Ordered, manufactured and delivered in less than 2 weeks
I messed up my measurements but this was amended with no issues
Customer service was fabulous. Very very responsive and called me day of delivery with time.
When the sofa arrived I was delighted! Excellent quality. Just gorgeous and better than I expected!
The delivery men put it together in no time and left the place clean and tidy! Top quality service

Amazing service, I have a sofa from House Of Chelsea and I have since ordered a customised bed which arrived this morning. Set up professionally and quality is second to none I wouldn’t go anywhere else they get it right everytime. Thanks guys.

I recently purchased a sofa from House of Chelsea, and the entire experience was great from start to finish. I was guided through the design process to ensure I selected the perfect sofa for my space. I couldn't be happier with the sofa, it’s comfortable and beautifully designed. I highly recommend House of Chelsea for their great service and attention to detail.

Thank you so much House Of Chelsea for your service and our beautiful sofa! We contacted HOC on Instagram as their work is beautiful. Very professional and approachable. From start to finish it was an excellent service. Our sofa is just as beautiful as described and pictured online. Fits perfectly in our front room due to they’re made to measure service. I would highly recommend House Of Chelsea to family and friends- you will not be disappointed

What absolute shambles of a company.

Being a business owner my self of many different businesses I find this hard to write, but there’s nothing iv put that’s not the truth. We have every convo, pictures and videos from the day of the build to the last day we spoke 8 weeks ago with no response, unhappy to say we used a local firm to repair.

Not only did they have to completely remake out sofa when it come back it was two toned colour. When they remade the cushion it was to big and bowed. We have luckily had it put rite by my own expense. If you need more information about this company feel free to message us, I own 3 business so this isn’t some random person who hasn’t got a clue about Custormer relations. U can see the messages between us saying this is normal and all the pictures of them trying to glue and repair in our holiday home.. your see my businesses at geareduptuning instagram
ironworksgym clacton

As it won’t allow me to upload pictures please message us on instagram and il be happy to provide everything, u may find this up to standards but don’t waste your hard earning to be fooled by some lovely edited picture we have the video of them trying to repair with glue in our holiday home, cctv of them cracking our outside light and then looking at it and leaving it. We have everything from day 1.

You may find what iv had delivered great quality and looks good. But please take the folder of pictures and check the quality yourself. Save your self the waiting time for delivery and hassle it comes with it.

This has took a year and a half and nothing apart from this has never happened before but it’s happened twice but he blames he can’t control the staff and quality control.

And just to add we have not been refunded for the light that they have put in there reply. We can also provide screen shots of this we have only received £100 as a sorry as they had to repair the sofa 3 times and still wasn’t correct.

As a few of you have messaged us already you can rest assure we wasn’t lying.

Thank you so much House Of Chelsea! I’ve got my dream sofa! I can’t thank these guys enough. The sofa is absolutely stunning and the fabric is so soft! If you’re thinking of buying a sofa from here, don’t hesitate! You won’t regret it 😊. The customer service team are so quick with their responses and the delivery guys Gaz and Liam were lovely and really helpful. 10/10 from us! Will definitely be ordering the footstool to match very soon.

Amazing company so quick at replies and communication was brilliant would highly recommend. The quality of our couch is unbelievable and we love it. Would 1000% buy from here again.

Unbelievable service and communication the company can’t do more for you
My sofa is made of such a high standard

Yes I would recommend house of Chelsea. Claire was very helpful with advice and understanding what I would like brilliant service from Claire

Bought 2 sofas, they’re amazing! Claire was great, helped design and was very helpful from start to finish. Would highly recommend. Thank you.

Bought my mum a sofa, can’t that them enough she is over the moon with it.

Thanks to Claire for making sure it was made exactly how we wanted it to be

I’ve sent over photos thanks again great quality and will be using you guys for my bedroom

The best sofa I ever got and couldn’t recommend them enough just want to thank Mike Thomas for helping me through out until I got my delivery he’s been a star and couldn’t thank him enough his been amazing great service from 🌟

Really happy with our experience start to finish with house of Chelsea really helpful and so happy with the service and so much happier with how are sofa is really would recommend using them hi quality many thanks Jack

I ordered two sofas last year from HOC and I couldn’t be happier with them! Just wow! They are stunning! The team are really helpful! They listened to exactly how I wanted my sofas to look, as well as offering advice on what they think will and won’t look right along the way! The quality of the sofas are something else! I have Italian Linen so I was quite worried about it getting stained but any marks just wipes up so easy with a single use of a wet wipe! Excellent customer service from start to finish!

Can’t recommend enough! Thank you!

House of Chelsea

We would just like to let everyone know how excellent the service has been with this company regarding our Super King size bed that was supplied earlier this year, it was bespoke and what a difference it has made to our sleeping.

We just needed a small adjustment so I contacted Martin as to when his team was next in Surrey, this was on Friday night, little did we expect his team to contact us the very next day to see if we would be at home, bearing in mind they are Cheshire based!

The guys came along and sorted the issue, so 1st class service, congratulations.

If you are looking for an individual bed or furniture then please check House of Chelsea out on their website.

Thanks

Jon and Celia

I brought my first sofa from house of Chelsea over two years ago, I brought a bed this year and I am currently having a chair designed for my nursery. I have always dealt with Mike who had always been a pleasure to deal with and very patient when I am changing my mind multiple times I have trusted his opinions when finalising up and things and he has always worked very hard with the design team to get things made exactly how I want them. I will be a lifelong customer.

Professional from the outset! Someone was always available to answer queries and the colour swatches were sent quickly

Quality sofa delivered in a quick turnaround which the whole family love!

Amazing service from start to finish , love the quality of the sofa, it’s classy / stylish and of great quality. HOC were so friendly and helpful, cannot recommended more highly . Thanks HOC xx