Howdens have been an exemplary company to deal with from day one. They did everything they could to accommodate us looking round their showroom with a first time wheelchair user causing havoc. They o... Voir plus
L'entreprise a répondu

Units 3 & 4, Salcombe Road, Meadow Lane Industrial Estate, DE55 7RG Derbyshire, East Midlands, GB
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Howdens have been an exemplary company to deal with from day one. They did everything they could to accommodate us looking round their showroom with a first time wheelchair user causing havoc. They o... Voir plus
L'entreprise a répondu
Howdens in Alferton (Tom) was very very helpful I went to Howdens in Bulwell and they didn't help me, I was looking foe flooring, they only had a small selection in the nulwell store but didn't talk... Voir plus
L'entreprise a répondu
Great after sales service from Howdens Alfreton. Over 4 years after having my kitchen fitted one of the plastic waste bins split. I rang to request a replacement and they were only sold as a complete... Voir plus
L'entreprise a répondu
I needed a part for a kitchen i had done 3 years ago , nothing was too much trouble , the instructions were also printed off for me to simplify fitting the replacement part. Great customer service all... Voir plus
L'entreprise a répondu
The UK's No. 1 Trade Kitchen Supplier.
Écrit par l'entreprise
Units 3 & 4, Salcombe Road, Meadow Lane Industrial Estate, DE55 7RG, Derbyshire, East Midlands, Royaume-Uni
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So we've purchased a kitchen costing over 8k with there own brand appliances. We still currently have the kitchen wrapped up as our fitter is currently doing building work first. We purchased the kitchen in the September for the sales . Anyway recently we have had to unpack the washer dryer as my washer packed up . We did one wash and the drying took a hefty 4.5 hours and still had damp areas on clothing! But worst of all the washing came out still dirty . So I thought maybe I've put it on an incorrect setting so we just did a wash only to find it's still dirty . So we contacted howdens who then sent an engineer out. He found it not to be faulty after literally running it empty a quick cycle.
We contacted the manager who at first said there's nothing we can do being outside the 30days it is what it is! After heated words he then said he will arrange for a second opinion. Its been over a week and we're still waiting ! Oh and I've two young kids who need clean school uniforms and jobs that require uniform. So it's costing us a fortune at the launderette. I'm very tempted to just send this whole entire kitchen back as it's all in original packaging unused due to the lack of customer service. Its seems once the 30 days is up there not interested! We have only asked if we can purchase a neff or bosch washing machine and not washer dryer and pay the difference . But unfortunately we've had to buy a washer elsewhere and currently now trying to get our money back. I'm really concerned now that if the rest of my kitchen isn't right they won't do a thing despite me putting on the notes not checked etc once the 30 days is up your done . No matter if fitted or not.

Réponse de Howdens - Alfreton
Always try hard to get the business done.
Good service although all items were not in stock. So staggered delivery which affected the install

Réponse de Howdens - Alfreton
Branch manger & other staff suddenly changed !
Rang branch for price on some doors, come into branch 2 days later to be told they are now discontinued,
Had to choose different doors & then explain to customer!

Réponse de Howdens - Alfreton

Réponse de Howdens - Alfreton
Great service knowledgeable showroom staff good prices

Réponse de Howdens - Alfreton
Used Howdens’s at Alfreton branch for years.
Can’t fault them, very helpful 1st Class

Réponse de Howdens - Alfreton
Been using alfreton branch for many years manager Paul and his team are very helpful 👍 5 stars in my opinion

Réponse de Howdens - Alfreton
Very pleased with the Alfreton branch. Ash the Sales Consultant is a good listener whilst offering good advice and producing excellent technical drawings. Georgia is very helpful, polite and effectively helped with returns and ordering additional materials. Many thanks.

Réponse de Howdens - Alfreton
From the moment I made contact with Lisa who came to measure and design my kitchen . She totally got what my requirements were . Nothing was too much trouble and she came up with three designs to help me decide . She was never pushy and was very professional and knowledgeable about her designs and products . So if you want a great kitchen designer go to the branch in Alfreton Derbyshire and ask for Lisa . You won’t be disappointed.

Réponse de Howdens - Alfreton
Wouldn’t advise anyone to shop at howdens as our kitchen turned up with things we didn’t ask for so we had to pay more money and kitchen needed fitting soon as it arrived, measurements was wrong for a lot of things so we had to cut down and bodge together & the sink is tiny didn’t fit a drainer on properly hangs over the edge and touches our taps so really awkward to wash you hands!

Réponse de Howdens - Alfreton
You had everything in I needed, got served and loaded quickly, great!
Unfortunately the bathroom lock did not have a strike plate in the box and a pair of handles came both same handed.
I was working the opposite direction to your Alfreton depot , but your Ilkeston depot got me sorted fine.
Hence just the 4 stars!

Réponse de Howdens - Alfreton

Réponse de Howdens - Alfreton
Great staff at this site quick and polite when serving you
Fast delivery to site
Great quality service throughout
Thanks

Réponse de Howdens - Alfreton
It's not me! You have the wrong email address. Try .com or call your customer ffs!

Réponse de Howdens - Alfreton
Friendly staff, always helpful. Good kitchen's and other useful stock. I'll keep on using when I can.

Réponse de Howdens - Alfreton
Good quality handle & latch packs. In stock with quick collection

Réponse de Howdens - Alfreton
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