Howdens - Bridgwater Avis 

Howdens is very professional in it's approach to clients and listened to our needs we use them all the time.

Really delighted with our bespoke kitchen, we knew what we wanted to achieve and didn’t want an “off the peg” kitchen as we were working with a carpenter to make a unique impact.
James at Bridgwater was our initial point of contact and stayed with us until completion, which meant consistency with the project. He visited the site to understand what we were looking for, worked with us to achieve the best result and made some really great commercial recommendations. James was very flexible in meeting our timings which like any build were ever moving and I’m sure at times frustrating!
The depot staff were fantastic, deliveries were timely and staff incredibly helpful. Any niggles during the project were ironed out professionally and with speed.
Thanks to James, Shaun and the team at Bridgwater.

We had an excellent experience with Howdens Bridgwater for our new kitchen. Ella came out for the home design visit and supported with the initial ideas, she got the potential images to us really quickly, and we were able to book a visit to the depot at a time that worked for us.

On our visit to the depot (again with Ella) we were able to see the colours and designs in person which helped us come up with a kitchen that we adore!

During fitting, any issues that came up were sorted directly by the builders and Howdens with no quibble.

Thank you to Ella and the Howdens Bridgwater team!

Very helpfull not pushy and always polite a credit to the company

Excellent service from the team @ Bridgwater as always

Always happy to help

If I could rate a zero I would!
The most appalling customer service I have ever received in my life! And I’d previously rated them a 5 for my kitchen so am certainly not a serial complainer!
My Fitted wardrobes - I made enquiry and was asked to send measurements, never once was I asked for height & because I have a vaulted ceiling never questioned this as a concern as knew there was enough room!!! Well believe me it’s imperative!!! What they fail to ever mention & nor does their images or design with measurements is what they supply has to be completely built up, the experienced carpenters I used will never use howdens wardrobe products again. It is simply chipboard in boxes as every single item needs cutting as no backing like kitchen cupboards so no adjustment as no Wall is true or floor level in any house!
My advice to anyone would be if you want a fitted wardrobe steer clear, get a carpenter to make it bespoke it will take less time & will cost less in total.
Worst is still to come! I called & spoke to the manager about my disappointment & was spoke to in the most rude & condescending manner & promised a call back after speaking to those involved, he never bothered! Extra bits of wood were promised, my carpenters arrived for extra days a week later & chased the items to be told sorry they haven’t come in!! No contact or warning, we eventually got them but a job that should have took 2 days max with 2 guys working took 4 full days costing me an extra £1,100 in labour, then to top it all off the design they provided I now learn they don’t design it’s me actually who does this, is not functional!! the doors are too wide with the internal structure meaning I can’t fully access my full height hanging section from only one side reducing my capacity & it’s all my fault as they don’t design even though they call their staff designers 🤷‍♀️even customer services use every possible get out like when fitters open an account they sign to say they are responsible for the design not howdens!!
In addition to my other complaints I highlighted the fact that I requested the wardrobes were placed on my partners account but delivered to my address & this was carried out, he wasn’t called at all to check this was ok. (I’d obviously checked with him) but the account is with howdens they should confirm! I mentioned this to the customer services to raise awareness surrounding protecting their customers & fraud to be treated with utter contempt! Where I could think they are insinuating I wouldn’t pay my bill!!! Even though very disappointed I have paid my bill in full!!! I received a small gesture of good will off the bill which is a faction of the extra costs I incurred, upset & inconvenience but they won’t take any responsibility!! As they don’t design!!! so other than take your money, be rude, belittling & blame everyone else, plus claim they call account holders to confirm orders placed to their accounts (even though it turned out the telephone number they held was incorrect) I’m not sure what the staff do 🤷‍♀️🤷‍♀️
Please be warned if you have a trade account!!!

James Salt at Howdens Bridgwater - a good salesman who listens to his client, then makes sensible suggestions but doesn’t muddy the water with too many choices. This makes the decision making process non stressful - and his sale closes itself!.

Up grading my kitchen.
The staff was more than helpful with me to find just what i was looking for in a small door for my kitchen , And said they could give me help with phone numbers of quality fitters that could help me .
I would not hesitate to return to Howdens again or recommend Howdens to a friend to help them with their kitchen.

Ordered goods on Tuesday 16th April from Howdens Bridgwater midday. Delivered in full next day by 2pm. Excellent sales service from Ella O’Grady and support from the team. Delivery person Adam was fabulous. A fantastic buying experience and brilliant customer service from all. Would highly recommend the Bridgwater Depot. A team there that the company should be proud off.

Great customer service from James. From the initial site visit to design and order a pleasure to deal with.

The Howdens team were very accommodating in terms of delivery to tie in with my schedule.

Fast & reliable service

Service was great.
All the staff were really helpful and could not do enough for me

The Customer service was outstanding from all of the staff.

I only give them 1 star because I have to, I purchased 9 pre finished Dourdogne doors from them, and had them put in by a carpenter. When I looked at the doors, the groves in the doors were not finished inside and were a completely different colour and texture to the rest of the door. So I contacted Howdens, who sent a manager out who took photographs, agreed that there is a colour discrepancy but had to report to his QA department. They came back and in a short sentence they said go away and get lost, you purchased the doors, that’s how they come nothing more to say on the subject. SO be warned if you purchase any doors from Howdens with routed groves or similar and pay the extra to get them pre finished, they won’t be.
This is an update to my complaint to Howdens, after the initial response I further contacted their complaints department and after a number of back and forth emails and photographs of the doors. They agreed that there was a colour discrepancy on the doors and agreed that a refund or replacement of the doors was in order. So I liaised with Shaun, and he was very helpful, and a full refund was obtained. I still say that the doors should not have been sent out in the state they were, but eventually the customer service was excellent, so I have amended the star rating to reflect the comments as above.

Always great service.

From start to finish the experience we had with Howdens was first class! From the moment we walked into their Bridgwater branch the staff were very helpful. From coming out to assist with the planning of our kitchen, the sales team, delivery and after care have been very professional, especially Mark, Tom & Lina. If anything was missing from the delivery they were quick to replace. The kitchen itself is of very high quality and we recommend Howdens - worth 5 stars!!

We purchased a kitchen and appliances from Howdens Bridgwater. We are delighted. The branch is run brilliantly. Lots of warmth, welcoming and highly efficient. Sean does a great job.
James Salt was our point of contact. He knows his job inside out and looked after us superbly. Every person we met was a delight.
Cannot tell you how good they are.
Ros and Denis Murphy

Company as quality of items and fitter we had to put in new kitchen best we have every had