Howdens - Llanishen Avis 

Been using Howdens llanshen for over 10 years, I find the staff very helpful, nothing is ever an issue! The service and stock is always 100% will continue to deal with Michelle and the team

Avoid, avoid, avoid.

Initially felt the service was good but as soon as they have your money they wash their hands of any responsibility.

Used a fitter suggested by this branch who has left my kitchen unfinished and to a poor standard. The fitter has since ignored all messages and attempts to contact him.

I contacted Howdens as I noticed one of the units was damaged a few weeks after the kitchen was fitted and my kitchen is unfinished.

It took 3 emails and 2 phone calls for Howdens to actually come out to my property and look. Although they hadn't actually booked me in when they said they had, so again required me to chase. They said that they would chase my fitter as surely they have more sway with him than I would.

The following week, I get an email saying as there isn't fault with the units themselves but due to the fitter they take no responsibility for this. I then said the fitter I used was suggested by them, to which their response was that they just provide a selection of local fitters, not suggestions. Call me naive, but you providing details is a suggestion in my eyes. It also appears they never bothered to chase the fitter like they said they would.

I'm now left with a substandard unfinished kitchen for the cost of nearly £10,000.

I'm sure this review will receive a generic response of please contact us but I have and the branch just do not care.

Update 15th December- it's been 2 weeks and no one has got in contact with me despite Howdens saying they would be in contact on here.

Doors were ready for collection that I ordered and collection was prompt service.

From the initial measurement to design and final order, Chloe has been absolutely faultless throughout. I couldn’t recommend her highly enough

Thank you for everything Taylor and Tyler

Extremely expensive over half the price elsewhere

If I could give -stars I would. Shocking aftersales service.

I have used howdens for a number of years through the carpenters who have carried out work for me. Usually a very high standard of product. What is clear is that when there is an issue they will do anything to avoid admitting a fault.

My herringbone flooring is bubbling and peeling - if you look at their website it actually says this will not happen. I have provided photos etc. I have followed manufacturers cleaning instructions and no chemicals have been used on the flooring...they have suggested its cleaning product residue.

This has not been the only issue with the flooring.
The back and forth continues while I am left with a rubbish quality of flooring. Will not use again.

In response to Howden response...
I have shared my email address and contact details previously and have not heard anything. Currently dealing with store who are leasing with product team(?)

Guy who served me was excellent. Then the yard boys were very quick to serve me and helped me load the van.

Great service from Michelle and the team at the Howdens branch Llanishen Cardiff, they are always helpful and supportive. We highly recommend for all your kitchen / doors / flooring needs.

A big thanks to howdens in llanishen on my recent new build project who provided all the joinery items including the kitchen . A special thanks to chloe and the team who really looked after me from design stage to completion , the end result is fantastic ! I'm also grateful for the post completion site visit by chloe to look at the final finish and all the questions asked by chloe were in relation to...could they have done anything different to improve the service . Quite often with large companies the aftercare service provided is a reaction to a problem , but with howdens it is proactive . Very very happy .

Project 17 construction ltd

The kitchen designer was great and helped in finalising the right style i wanted. Always easy to use Howdens with no added pressure.

First time visiting Cardiff Leckwith branch, friendly and efficient staff plus usual value for money.

Chloe came and measured up for new cupboard doors. She was very helpful, pleasant and professional. She also advised on what to choose without being pushy.

Excellent service by all staff as usual

Very quick and efficient would definitely recommend and Amanda on sales was fantastic and so helpful.. 🤩

Supplied the wrong size pantry but was exchanged ,and had to wait for the correct size doors then had to change as the doors were the wrong colour wait a few days and now we think all in order.The staff were great I should know I met them a few times.All Good and thank you. Half way through fitting the kitchen watch this space😃😃😃😃

Bought preprimed skirting got it home to find it stuck together. When it’s forced apart the surface is ruined. Had to have a heated discussion to try and get it replaced as I was told that I had painted it. I said no it comes pre painted. OH. Ok let’s get that replace oh that will be another 7 days before we can get the materials I thought they were next day order. ?

Great customer service

I had my kitchen recently from Howdens Llanishen Cardiff which it was designed by Amanda Wozencroft. She is a very nice, friendly and professional kitchen designer. She also introduced a very good and expert kitchen installation team (Jason and Chris) which they were excellent in their job very professional and reliable. Generally very good experience and great products for the money.

Outstanding service as always.
Quality products.
Friendly helpful staff.

Despite getting calls repeatedly for business when I enquired about the product I bought I couldn’t receive any discount whatsoever . I only bought them as the other supplier who was cheaper didn’t have them all in stock. Having repeated sales calls and to fellow customers of Howdens and then not him getting any negotiation on price doesn’t endear my to make Howdens my first choice at the moment for my projects