Your staff are so helpful and knowledgeable, they go out of their way to make sure that you are satisfied with service and purchase, very pleased.
L'entreprise a répondu

Units 20 & 21, Mountfield Road Industrial Estate, New Romney, TN28 8LH Kent, South East, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Your staff are so helpful and knowledgeable, they go out of their way to make sure that you are satisfied with service and purchase, very pleased.
L'entreprise a répondu
AMAZING 🤩 From start to finish our new kitchen experience was a delight with the help from the New Romney branch. Lovely friendly professional team, nothing was too much trouble, exceptional custom... Voir plus
L'entreprise a répondu
Jamie the manager in new romney has helped us on 3 occasions, each time his knowledge and expertize shine through .Would highly recommend this store and its products we have had Kitchens flooring doo... Voir plus
L'entreprise a répondu
We have just had a total reconstruction of our kitchen. We had brilliant builders who worked hand in glove with Howdens at New Romney to give us the best result ever. Jack and Joe were excellent . Pol... Voir plus
L'entreprise a répondu
The UK's No. 1 Trade Kitchen Supplier.
Écrit par l'entreprise
Units 20 & 21, Mountfield Road Industrial Estate, New Romney, TN28 8LH, Kent, South East, Royaume-Uni
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I have bean a long a happy client of Howdens..
But my resent experience was brilliant.
We placed our order we received our good right on time we were delt with an extremely professional manor to witch we’d never received before.

Réponse de Howdens - New Romney
I’m so impressed with Howdens! Especially Kyle at the New Romney branch. A helping hand all the way through. Immediate assistance with the only issue I had, brilliant support, will defo use them again.

Réponse de Howdens - New Romney
Done a super job, sorted my kitchen out toot sweet.
would recommend them to all.

Réponse de Howdens - New Romney
We are local tradespeople and regularly use Howdens in New Romney. Their managers and staff are very knowledgeable, friendly and helpful. Nothing is to much trouble!

Réponse de Howdens - New Romney
Sent the wrong sink then diddnt have a replacement so had to go to another branch then they sent the wrong waste kit no very happy at all

Réponse de Howdens - New Romney
What can I say? I needed a kitchen sink base unit, hardly something to shove your share price up, but I received gold star treatment. I might have been your only client ...
From re-establishing the lapsed account (thank you so much, Stuart in Merton) to the actual placing of the order and making arrangements for it to be collected by our builder/handyman, (thank you Kyle in New Romney) and the actual collection - it all ran like clockwork, excellent and thanks again, Julian

Réponse de Howdens - New Romney
Relieved to find Howdens had the product I wanted in stock after fruitless
phone calls and visits to other builders merchants.

Réponse de Howdens - New Romney

Réponse de Howdens - New Romney
NEVER AGAIN, THEY GOT NO IDEA
RUDE, LOST US JOBS WITH ATTITUDE THEYGOT
USED TO BE A GOOD SHOP NOT NOW

Réponse de Howdens - New Romney
The team down at New Romney are super efficient and welcoming making a visit an easy part of my working week

Réponse de Howdens - New Romney
Booked in to have a kitchen survey conducted over 2 weeks ago with the New Romney depot. Received a voicemail on Monday asking if we could possibly do a weekday appointment. I phoned the number back and explained that I couldn't do a week day this week and asked if they would still be able to come out on Saturday and they confirmed that the weekend appointment was still booked in for 10am.
Fast forward to today, I drove 45 minutes to the house which is currently empty and arranged with our builder to also attend. After no one arrived at 10.25am I called Howdens to be told that the appointment was booked in the managers diary but he was currently in a meeting and could now probably come out at 1pm if I wanted. I explained that I was booked in for 10am and that 1pm is 3 hours later than scheduled. At no point was I told that our 10am appointment was cancelled and even called to confirm it was still going ahead and was told it was.
Wasted not only our time but also our builders and now we are still without a kitchen. A very poor and unorganised service. Avoid!

Réponse de Howdens - New Romney
Although helpful in assistance and always trying to give the best service possible, we feel they have been understaffed throughout the pandemic. As it has been a busy year for all of us in the building industry some of the kitchens we have had from them have had more 'issues' than normal.
Measurements have been wrong and sometimes the kitchens have been ordered by our clients using our account. Thus meaning when the kitchen is delivered we then have to try and re-design on site, this is never a good thing as it means we aren't just installing but having to take items back and try to make a kitchen fit that the client has already been told they can have.
We always recommend Howdens to supply kitchens to our clients but its becoming increasingly difficult for us to do this as we are losing confidence and a few clients have felt very let down by your survey service.
I would suggest a 2nd visit once an order is placed to check measurements again and tweak any problems before the order is put on to the system.
Maybe this would alleviate any discrepancies that can occur as they seem to be far more frequent nowadays.

Réponse de Howdens - New Romney
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.