Can't fault Pearl, we had a small awkward kitchen, she worked wonders. I had been ignored by other companies probably because it was a small kitchen but Pearl was quick to visit, created a great desig... Voir plus
L'entreprise a répondu

Unit 2, Stretford Motorway Estate, Barton Dock Road, M32 0ZH Manchester, North West, GB
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Can't fault Pearl, we had a small awkward kitchen, she worked wonders. I had been ignored by other companies probably because it was a small kitchen but Pearl was quick to visit, created a great desig... Voir plus
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Really happy with the kitchen it looks amazing, it’s great looking and a great quality finish. Thanks so much to Pearl she was great all the way through the process from start to finish. Fantastic job... Voir plus
L'entreprise a répondu
We had a fantastic experience with Trafford Park Howdens. A huge thank you to Pearl Cavaney, who was incredibly helpful from start to finish. She really listened to what we wanted, worked closely with... Voir plus
L'entreprise a répondu
The kitchen and utility not only look great but also function well. The quality of the kitchen and the fittings such as taps is excellent. As well as being knowledgeable and helpful the staff particu... Voir plus
L'entreprise a répondu
The UK's No. 1 Trade Kitchen Supplier.
Écrit par l'entreprise
Unit 2, Stretford Motorway Estate, Barton Dock Road, M32 0ZH, Manchester, North West, Royaume-Uni
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Local tradesman who use Stretford branch regularly. All members of staff extremely helpful, a wide variety of products and ranges to choose from too. All excellent quality

Réponse de Howdens - Trafford Park
Staff are always very helpful they always seem to have what I want which is a blessing at these times

Réponse de Howdens - Trafford Park
Due to negligence of the Howdens Stretford store, I’m due to go without a kitchen over the Christmas period and for another month.
This negligence covers four areas:
1. Items missing, incorrect, and damaged
2. Dreadfully slow service and repeated delays
3. Inability to escalate complaints
4. Significant financial repercussions as a result
Firstly, 4 crucial items were delayed due to damages. Of the Items delivered despite what was written on the invoice, 8 items were still missing. Further items were also incorrect to the design or damaged.
Secondly, took over 3 months for the kitchen to be designed despite already having a design from another kitchen provider. The average response from the designer was over a week and continually had to chase in order to do basic tasks such as making the payment and making minor changes.
Thirdly, was unable to escalate complaints to the store manager despite repeated calls. This is despite the fact that I requested to transfer to another Howdens store in order to receive a better quality service which was denied under reassurances service would be significantly improved. There isn't a complaints email advertised online so I was left to trust reassurances despite mistrust. If a particular Howdens store is exceptionally busy they should allow customers the ability to move to a quieter store based on their best interests.
Lastly, the kitchen is still missing over 12 crucial parts and because of delays, my builder is no longer available meaning I'm going to have to wait another month without a kitchen. I've had to pay for the builders time trying to investigate missing and damaged parts when it should have been spent building the kitchen.
Awaiting for a response from Howdens but once received will update the review accordingly.

Réponse de Howdens - Trafford Park
I had the pleasure of having this Stretford branch design and fit my kitchen, which is absolutely beautiful I love it, My kitchen designer Ally Ratchford came to my home and listened to exactly what I wanted and how I wanted it, she then came back to me with the most beautiful design of kitchen, it is stunning, I must also mention the wonderful Manager at this branch Zora Herbert, I am so impressed with her as in the odd occasion Ally was with another client Zora knew exactly how to answer my question which to me shows she has her finger on the button so to speak at all times, I highly recommend using this company It has been an excellent experience all round for me in getting my beautiful new kitchen.

Réponse de Howdens - Trafford Park
Howdens Stretford
I was looked after by Alison who designed my kitchen. Absolutely brilliant service and just what I wanted.
I highly recommend this Howdens.

Réponse de Howdens - Trafford Park
All that l wanted was available from stock so l was satisfied.

Réponse de Howdens - Trafford Park
Wonderful staffs, helpful and knowledgeable. I have bought 2 kitchens already and I should be buying more soon. The product are great too.

Réponse de Howdens - Trafford Park
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