Hozolighting Avis 46

Este mes he comprado tres lámparas en Hozo. Dos de ellas perfectamente empaquetadas y eran lo que yo esperaba.
La tercera lámpara no fue tanto de mi gusto personal y a través de la atención al cliente solicité su devolución. Mónica me atendió inmediatamente y las conversaciones y negociación fueron muy positivas. Estoy muy satisfecha con la compra, con el trato recibido y la resolución. Es una buena y confiable empresa.

I ordered two lamps, but there was a delivery problem, so they didn't arrive. Hozo responded to my messages immediately and resolved the issue satisfactorily. Excellent service.

compre una lampara, una hoja llego rota, y tal como se describe en su politica de devoluciones nos propusieron el reenvio de dos nuevas. Es cierto que el primer envío no llego, pero volvimos a insistir de forma mas persistente y fueron muy colaboradores y finalmente las hojas legaron!!!

Great great customer service!

Lina was super responsive and always looking out for finding the best solution.

Llevo 1 mes esperando la compra y nada nada,, incluso me an borrado la cuenta,, y el colmo es que ni siquiera e recibido un mail diciendome cual es el estado de mi pedido.... Empiezo a pensar que esto es una estafa

Scam. Didn’t come with all the parts. Couldn’t even install or test it. Super cheap quality.

Hozo has a great selection of lamps and we chose a 3 tier brass and glass crystal chandelier hanging on a chain. It was delivered in perfect condition and on time. Naturally, it has to be assembled by the customer.
The downside is that it was too long in our room. The customer service team worked with us to arrive at a solution. This involved using shorter glass crystals and Hozo are supplying these at no extra cost.
Customer service were very considerate and helpful as we worked through various options. Based on this customer service, I can happily recommend Hozo as a supplier of light fittings.

A little darker than on the pictures, it is more brownish than greenish, other than that I love it.
Looks amazing!

Scam. Terrible pendants. Not able to install in CAN as doesn’t meet CSA standards and it didn’t even have a ground wire! Unsafe and the product didn’t connect properly - very loose connections. I immediately tried to return and no response back. They are a complete scam! Buyers beware!!

Lampada da tavolo ben strutturata, rispecchia la foto del sito
Attacco Lampadine E14, soluzione dimmerabile
Unica pecca il tempo di transito 2 mesi dall'ordine, traporto con poste cinesi e poste italiane
Assistenza customer service ottima, tempi di riscontro ogni volta nell' arco delle 24 ore
Ringrazio le ragazze della customer service per l assistenza
Fede

I ordered three lamps from Hozo, but unfortunately, the shipping company lost my package. After several unsuccessful attempts to contact the carrier to resolve the issue or obtain compensation, I reached out to Hozo to share my experience.
Thankfully, Lina from their customer service team was very empathetic and resourceful. She offered a solution, and the company arranged to ship my order again. The lamps arrived, and they look amazing.

Pedí una lampara hace tres meses, y cada vez que escribo a atencion al cliente me contesta una respuesta automática diciendo que tardará tres semanas mas. Esta tienda es un scam! No compreis!

Excelente servicio de atención al cliente que me proporcionó muchas alternativas para solucionar la incidencia. Se trata de una empresa seria y confiable.

Calidad y diseño especial de las lamparas

Fast and friendly support and finding Individual solutions for Customers.

Compramos una lámpara de cristal y ha sido una maravilla, queda genial y es igual que la foto. La atención al cliente ha sido rápida y muy fácil. Completamente recomendable.

Pese a que la experiencia empezó regular, el servicio de atención al cliente hizo todo lo posible por mejorarla y darme atención de 10. El paquete llego bien empaquetado, pero lo mandan desde China.

due to a mistake of mine, the carrier did not have the correct address, and the hozo customer support helped me a lot through the process until the delivery, they were very helpful and they replied really quicklly to all my emails. they showed real concern.

Initially we had an issue with shipping. The shipping cost was unexpectedly far out of scope after I purchased the lamp. But they found a creative solution where the product was first shipped to an intermediary warehouse and then to my home. Took a bit longer but they solved the problem and I have my lamp. That’s what good customer service does!