I saw Jemma in store today who was fabulous. Made me feel really comfortable, gave great advice and made me feel comfortable to choose which jeweller I would use.
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
I saw Jemma in store today who was fabulous. Made me feel really comfortable, gave great advice and made me feel comfortable to choose which jeweller I would use.
L'entreprise a répondu
I've been a customer for many years without any problems. In October I had an issue with a ring I'd bought 14 months ago. The Chester store were able to sort the problem very quickly. I am very happy... Voir plus
L'entreprise a répondu
I purchased a watch from my local Midlands H Samuel a few months ago. They had to adjust the bracelet by taking a link out so that it would fit well. On a recent day trip to Chester, the bracelet lo... Voir plus
L'entreprise a répondu
We bought our weddings ring in white cold. Hubby's ring was craked 1 week after the wedding and mine lost its colour. We contacted the shop, they changed my husbands ring and cleaned mine, but after 3... Voir plus
L'entreprise a répondu
Écrit par l'entreprise
1-3 Eastgate Street, CH1 1LG, Chester, Chester, Royaume-Uni
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very friendly and helpful assistant. The ring we chose was not in the size but ordered and was delivered very quick. Cannot fault the service we received, delighted customers.
Many thanks.
After being disappointed that my Casio watch could not be repaired the staff helped me with my new choice 👍
Really helpful and thoughtful service when purchasing a special birthday gift for my daughter.
Bought a ring for boyfriend as he wanted an engagement ring. Had to order it and it came in the post. Wrong size was ordered.
The staff are so lovely in Chester branch. Very helpful & got time for you. Customer service is no existent in most shops nowhere day but H Samuel Chester they are brilliant.
A diamond had fallen out of my eternity ring for the second time & the staff couldn't apologise enough & exchanged the ring for a different ring no problem at all. Thank you so much
All the staff we saw have been great. Very patient and polite especially climbing in and out of the display to find the ring. Eventually we picked it up after several delays and wedding postponed because of covid x
After HS changed the battery in my watch, the back of the watch fell off after a few days. I took it back and the back was put back again satisfactorily so far, but the saleswoman said 'The back is very loose you know' as if it wasn't their fault, whereas I had never before had such a problem. So I wonder just what happened and what will happen when the battery neeeds changing again
I bought a lovely pair of stud earrings which will be worn at my daughters wedding, they are perfect for the occasion 5*.
Excellent service, all the staff were very polite and took their time with you despite them being very busy. I haven't shopped in H Samuel for a long time but will definitely go back, thank you.
My husband's wedding ring had gone too small so we went to H Samuel to buy a new one. We chose the same shop as we did 36 years ago. We paid it was sent by Royal Mail and delivered as promised. Really happy with the efficiency of the store staff
Thank you
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.