A miserable policy. I tried to exchange a pair of earrings and they didn't want to, it's for hygiene reasons (in an era where there are hundreds of hygiene solutions. Zero respect for customers; they... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement12-14 Gold Street, NN16 8JB Kettering, Kettering, GB
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Lisez les avis des autres
I got what I wanted. Satisfaction
Fabulous service. The manager could not have been more helpful. I had a pendant without a chain. I did not buy originally from H Samuel but she took her time showed me various chains and advised w... Voir plus
strange to be the only one shopping in h samuel which is normally quite busy but the assistant was helpful and friendly made it a pleasant experience buying a birthday gift for my great granddaughter... Voir plus
À propos de l'entreprise
- Bijouterie
- Service de perçage d'oreilles
- Service de réparation de bijoux
- Service de réparation de montres
- Horlogerie
À propos de H.Samuel - Kettering
Écrit par l'entreprise
It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.Coordonnées de contact
12-14 Gold Street, NN16 8JB, Kettering, Kettering, Royaume-Uni
- 01536417613
4,0
Bien
14 avis
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Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
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A miserable policy
A miserable policy. I tried to exchange a pair of earrings and they didn't want to, it's for hygiene reasons (in an era where there are hundreds of hygiene solutions. Zero respect for customers; they think exclusively about profit!!!! Very disappointed!!!!
28 décembre 2024
Avis spontané
Réponse de H.Samuel - Kettering
Hi Daniel.
I am sorry to hear of your disappointing experience.
To discuss this further please contact us on 0800 458 1065, option no 3 and your case reference is 02587523.
kind regards
Pauline
Excellent very helpful and information
13 septembre 2023
Avis spontané
Réponse de H.Samuel - Kettering
Hi thank you for taking the time to leave your 4-star review. It’s great to hear you experienced our excellent service. Kind regards Pamela
Fabulous service
Fabulous service. The manager could not have been more helpful. I had a pendant without a chain. I did not buy originally from H Samuel but she took her time showed me various chains and advised which thought would suit best with my pendant. It was brilliant and I picked a chain with her help and am now happily wearing my necklace which I think looks better than the original chain. Thanks Rona would not be wearing my special necklace without your advice and guidance. You really know your stuff!!
2 juillet 2021
Waited about 20 minutes to get into the…
Waited about 20 minutes to get into the shop with no apologies. When asked into the shop was just left. I had to ask the other member of staff that I wanted to buy a watch strap. Not very friendly and felt as though it was all too much trouble.
30 juin 2021
Réponse de H.Samuel - Kettering
HI Stuart thank you for taking the time to contact us and I am really sorry you were unhappy with the service if you can give us a call please with the details on 0800 458 1065 Option 3 we can look into this for you - Many thanks Pamela
strange to be the only one shopping in…
strange to be the only one shopping in h samuel which is normally quite busy but the assistant was helpful and friendly made it a pleasant experience buying a birthday gift for my great granddaughter thank you .
4 juin 2021
Lovely place to shop for jewelry.Will…
Lovely place to shop for jewelry.Will absolutely shop there again 😍
21 mai 2021
Fabulous service
The ladies in this store always have a smile on their faces and are always willing to do whatever they can to help.
20 mai 2021
I know we are in strange times but as…
I know we are in strange times but as my husband and l went to go into the store we were shouted at only one customer at a time, we weren’t allowed to go in together to purchase a golden wedding gift from my husband to me, l did decide to go in alone but it spoilt the experience,a bit more tact was needed
14 mai 2021
Réponse de H.Samuel - Kettering
HI Glenis thank you for taking the time to contact us and I am really sorry you were unhappy with the service and I can understand your frustration if this has not yet been resolved please contact us on 0800 458 1065 Option 3 and we will be happy to help - Many thanks Pamela
Assistant seemed to be off hand
Assistant seemed to be off hand. No real welcome or service offered.
11 mai 2021
Réponse de H.Samuel - Kettering
HI thank you for taking the time to contact us and I am really sorry you were unhappy with the service if you can give us a call please with the details on 0800 458 1065 Option 3 we can investigate this - Many thanks Pamela
Really pleasant safe service
11 mai 2021
brilliant under covid restrictions
fantastic , was so pleased with service that i bought 2 watches.
5 mai 2021
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