H.Samuel - Nottingham Avis 

Lovely, friendly service. Nothing was too much trouble.
Would definitely recommend visiting Val at the Nottingham store 😊

Firstly, shouldn't professional jewellers have a dress sense that is smart – not what I found as a repulsively mannered, inarticulate young man with bad posture wearing a very ugly polo shirt, and baggy trousers called *Jordon." I get HSamuels isn’t up there with Ernest and Jones, but at least make a basic effort! The only person who looked like a jeweller was the younger woman whom I thought displayed infinitely more professionalism than her two, frankly, infantile colleagues.

Secondly, even if his awful dress sense wasn't enough to put you off, try his appalling manner, which was so rude, it made me want to storm out. I wonder why, before I even opened my mouth, his manager took what was obviously an instant dislike to me. I get that you can't allow multiple coupons on a transaction but to snap and be short with me was highly unprofessional on her part; there are better ways to articulate things. I understand that maybe she might be having a bad day and heard she did later apologise, so I guess I can excuse her...

The aforementioned young man himself, though, was very confrontational and short with me when he refused a refund saying he couldn’t because the vouchers had gone through the till – even though one of them was instantly refundable. His behaviour was beyond embarrassing and unlike anything having seen from someone working in retail.
The Leeds store sorted this mess out for me and the manager there was wonderful and helpful.

I would avoid this store in future and please shop elsewhere.

Woman In the shop was so nice! Highly recommend and great service

I bought a G shock watch by casio. The staff where very helpful and professional

Lovely service from Carol and Jordan when I came to buy a ring. When I returned to collect it, I saw, Jordan again and he remembered me.
Great service, great jewellery. Thank you for your time

Great service, friendly and helpful

Fantastic service from the lady, whose name I have now annoyingly forgotten!!
I had come over to visit my daughter in Nottingham from London and all I can say is the service was brilliant 👏🏾👌🏾
The lady made us feel welcome, valued and appreciated our custom. Customer service the right way! Couldn't of been better.

I enjoyed my experience at H.Samuel The staff was polite and helpful of which that was added bonus in Nottingham store of me purchasing a new watch,I will be going in again soon.

Assistant very kind and helpful

Very enjoyable visit, staff were happy to help and had knowledge about the watch i ended up buying. I had fully researched it in advance so it was to have it confirmed by staff who obviously know what they are selling.

Very sufficient fast dispatch and delivery and easy to track

Lovely friendly and helpful staff. They were so patient with me because I kept changing my mind and I was choosing quite an emotional piece of jewlery so it wasn't easy. Nothing was too much trouble and the rings we bought were perfect. We took out the insurance but no issues so far :) best place for value for money.

The sales assistant was very helpful and efficient.

Purchased a watch for Victoria centre Nottingham, the staff were very friendly and helpful and adjusted the watch strap very good service. Happy man