H.Samuel - Sunderland Avis 

Sunderland branch: excellent service from Olivia. Sorted out an urgent issue she made everything so easy as did her lovely colleagues. Fantastic service friendly and efficient.

It was a terrible experience I had at H.Samuel's Sunderland store. My spouse birthday was August 6. I came to the store on July 29, selected all I wanted (a necklace, ear rings & handchain, all gold). Sadly, the handchain was not in store, so the order was placed. I came back on August 2 to pick up. It was not available. Returned on August 3, same not available. Only for a very ill-mannered staff by the name Paula, started addressing me rudely and calling me names. Another staff, Julie explained to her that the fault was from the company's system. She was yet unapologetic. I came back the following day, August 4, cancelled my order running to over £400. H. Samuel lost a sale, lost a customer and lost referrals. I believe that, staff should be properly trained in particular oriented on inclusion & diversity. I perceived that she acted against a person of colour.

At the sunderland branch what could have been a disaster became an amazing outcome. The set of rings I originally chose were not available as they thought, but they were so accomodating trying to rectify the problem most apologetic all was forgiven.
Thankyou !

Already purchased an item from Samuels a week ago and collected from shop.
So easy to order no hassle website is very customer orientated too. Great service all round.

So called into Sunderland branch to take a look at a Emmy diamond ring, couldn’t believe it was my size fit perfect so it was a must buy . Great staff thanks to Julie a quick successful trip

Great experience in store thanks to Olivia and Tracey but not discounting the rest of the team.
The ability to have fun in store and remaining professional is a gift this team has, we were made to feel extremely welcome and we're helped from the moment we entered the store, the team engaged with us in a fun a casual manner which instantly relaxed us as we generally avoid going shopping and normally order online, we will be back soon to browse and hopefully purchase more from H. Samuel Sunderland branch.
Keep up the excellent standards of customer care to give others the same experience we had.

Mr+Mr Reed

Paula was excellent,very helpful and friendly.She's a great credit to the store.She found the best possible product and the best price for me.😇😇😇😇😇😇

Just purchased my girlfriends engagement ring and the customer service was brilliant, highly recommend visiting the store

I don’t usually write reviews unless I get exceptionally good (or bad) service. After shopping at Samuels store in Sunderland late on a Saturday afternoon…I wanted to say thank you to Tracey for her patience, friendly and helpful advice! She went out of her way to help my sister purchase a ring even though the store was near to closing time! She even managed to apply a little more discount at the till! Well done Tracey….great service!

Purchased a new necklace as a gift for my sister. It is wonderful and she absolutely loves it. Thanks H Samuel for helping my with this special gift.

Very attentive and nothing was a bother for the assistant we had dealins with.

Very pleased and happy with the staff ( girls ) who served me during my visit .extremely polite , curtious and knowledgeable about the products I was interested. Extremely professional and an absolute joy to talk to .
Well done to all staff at the Sunderland bridges shop you done yourselves proud

Friendly staff as got wedding ring there as replacement and paid bit more but worth it got next size up from t to u 199 pounds but got a surprise to 5 percent off so paid upto 160 pounds plus money off vouchers was for my husband

excellent very helpful

The staff were efficient and friendly and gave excellent advise. Would definitely recommend them to my friends and family.

Excellent watch fantastic price. Highly recommended

Manager at Sunderland branch was very helpful and great to talk too. She deserves a raise!

friendly and helpful staff all with a smile on their face