hungrypanda.co Avis 

Very bad customer service for not taking care of your orders. It happens 3 times I ordered a meal at 9pm and courier suddenly disappears after I been waiting till 10:45pm so at time time all the restaurant are closed and you won’t have your dinner

Pathetic scam business that they’ve got running on here

I placed an order through HungryPanda and was overcharged without clear explanation.
Customer service claimed I had signed up for a membership, but I never agreed to or authorized that.
I requested a refund and cancellation, but they refused to resolve the issue.

Most times the delivery times are 90mims plus which means the food is sitting in the car for at least an hour. Not good enough.

My daughter downloaded Hungry panda app as promted by staff to receive free bubble tea. Her and her friend has both done it at the same time. The next day they both received fraud alert from bank, about unauthorised payments, all together about £90 for my daughter and £600 for her friend.
We strongly believe that the app has something to do with it.

Ordering from a mobile phone is terrible, the app is awful. Names of food items are abbreviated, not even sure what is on the menu. Why is there no option for pickup? Checkout experience would have been bad in 2004, let alone 2024.

Add an address, is this your address? Wait I forgot your address can you enter it again? What is an address? Save your address? Now which address do you want to select, maybe the only one that you spent the last 10 minutes trying to enter into the app?

Enter your card info and it automatically saves the card info, no other options. As if I could totally trust this horrible app to secure my personal details. Hope I remember to go back and delete it as soon as my order arrives.

The fresh coconut I purchased online was found to be completely moldy after unpacking, and the shell was full of green mold. After contacting the customer service for a full refund, I was refused and only offered a refund of a coconut and a coupon of 10 pounds. I had already bought such a quality product in their store, and they also offered me the coupon to use it in their store in the future. Originally, overseas students shopping on the Chinese online shop is to get a trace of home warmth, did not expect here not only did not get fair treatment, even more difficult to protect their rights.

The worst website to order from. I ordered bubble tea over £50 worth- placed order at 7:45pm took over three hours to arrive at 10:45- driver and hungry panda said they attempted delivery- Despite the fact that I had to send live location to driver via WhatsApp to located me, despite leaving near a bus stop. Three of my drinks were spilled and undrinkable, I reported the incident and attached pictures, till date no refund. Shame on you!! Please save yourself the hassle. I wished I’ve seen this awful reviews before placing an order.

This company is a disgrace. Their drivers/riders have absolutely no regard for the road rules. I didn’t see one stop at a red light in Melb CBD, and I saw several near misses with pedestrians. Is it going to take someone (else) to get killed before the police or council act?

ordered food only for the delivery driver to delay delivering such by 40 minutes late and cold ( i spent £32 and they offered me a £2 coupon back though i had to HAGGLE for £5 which is disgusting)

I paid 126 AUD for 5 portions of food, but the restaurant never received my order. It turns out that Hungry Panda didn't place my order at all, despite taking my payment. I tried contacting them multiple times to resolve the issue, but they never responded to my calls or complaints.

This level of service is unacceptable. Not only was I charged for food that I never received, but the company also failed to provide any support or resolution. I will not be using Hungry Panda again, and I would advise others to avoid it as well if they value reliability and customer service.

This company is a scam. They create partnerships through google order direct that are not real. It’s all number inflation, with no real company. Cheers to them for scamming the system.

Ordered my first time with this food delivery service for pickup at the chinese restaurant. Login with only my mobile number. It did not go well. Restaurant already closed when i arrived to pickup, app said my food order was processing at the restaurant. Was not! And contact their help desk mainly in chinese and i was told my refund would only come in 3-14 days. Waiting for refund to come in so many days later because of this lousy app. I m still waiting for this refund. I will never order from this site again.

Today I went out to walk my dog and there were two Hungry Panda delivery people on their bikes blocking the whole footpath. When I asked them to move, the male Indian rider responded with “f@ck you”! I don’t know what he thought I said but to shout that at me and then reprimand me for asking them to move was totally uncalled for! He then continued to shout abuse at me.
If this is the type of person Hungry Panda wants representing their company or employs, then I am going to give them a big miss! I will share this and tell people not to tip their rude drivers! There are plenty of other delivery service companies out there with more polite staff!

Delivery fee is expensive and takes very long to deliver even though i live not too far from the restaurant. Takes 60+min to get the food

Customer service was so disrespectful. They are looting money from us. Don’t ever order from them.

The worst company to work with. No respect for the workers/drivers and steal the money. Also the customer service is beyond horrendous for drivers they dont even respond to enquiries on whatsapp

West End Store
Friendly and fast service. Delicious meal. Thank you

I didn’t checkout these reviews before Google suggested I order my home food delivery from Hungry Panda. Wish I had, abysmal customer service, arrived two-days late (yes, really!) after cancelling and refusing to refund. Stay well clear!

Wow if there was ever a time that ZERO stars could be an option, this would be it. This company is a scam. They advertise no service fees and charge eight dollars and up. Not only that, if you order pick up, when you get to the store, the vendor will say they didn’t get any payment. Customer service never picks up and nobody answers emails. Save your money and use Uber or a reputable company. This company is a scam. I’m reporting them to the Better Business Bureau and will be suing them as well because I have the means to do the searches and do a small claims against them just to teach them a little lesson. Save your money and do not use this scam company.