Hyperdrug Avis 954

No fuss ordering, delivery always on time, price is so much cheaper than the same product from the vets thank you

Efficient and one of the few online pharmacies which had everything we needed for our dog as one of the meds she needed is produced for humans.

What I re-ordered was correct, delivered as stated and with no problems at all, so very pleased.

Price is great just takes a little too long to get the tablets.

Excellent service.
Good communication and prompt delivery.

I had previously used Hyperdrug for Gabapentin. I placed an order recently for Gabapentin and Reconcile. I uploaded my prescriptions digitally. I heard nothing back from Hyperdrug regarding any issues so assumed all was Ok. The day came when our current stock of drugs ran out, so I logged on to find the order in the status of 'Waiting for customer response'. I had received no contact from Hyperdrug (email, telephone, msg or WhatsApp) so I contacted Hyperdrug to find out what was happening. I was told I needed to post the prescription and therefore the Gabapentin held up the whole order. I then spent a lot of that day getting a top up of the prescriptions from the vet and getting a new prescription. It cost me more money than it would have with Hyperdrug.

Basically I feel upset that nobody contacted me to tell me there was an issue with my order and what was needed to fix this.

Absolutely great service

I have used Hyperdrug for a number of years never had a problem always great service and getting pet prescriptions is a lot cheaper than the vets I would definitely recommend any one to use them

I have used this website for all of my pet supplies for about 4 years now, great prices and delivery

I have used Hyperdrug for a while and the first 2 deliveries were brilliant but due to the shocking delivery times for the last several orders I won’t anymore. I will be going elsewhere. My dog has px meds and is in crippling pain without them and it’s not a risk I want to take.

I ordered some inhalers and two were inconsistent with the others they rattled. I emailed Hyperdrug but they did not want to know. The pharmacist called me but said he did not know what to do. I asked if they could be replaced I got told no! I won’t be using them again. Customer service nill!

The prices are pretty good, but do not use if your pet drug deliveries are ever time critical as they are a little unreliable on delivery times and we often have to get a back up supply for a few days from the local vet, which of course is much more expensive...sadly you cannot even trust the order status website updates as they are not accurate....

Ordered 2 dog coats totally £52. Returned as not suitable, called up company & supplied returns tracking as requested by company. Didn't hear anything so called again to be told it was my place to chase the return, by this time it was too late. Had they said this to begin with I could have chased it & got my £52 back, instead I am out of pocket & npt happy. Would not recommend this company.

I rang to cancel an order, the woman I spoke to just repetitively said the same thing. Shoved me on hold with no explanation, then I was met with a man who said the same thing again.

I’m not an idiot I understand English, cancelling an order shouldn’t be so hard.

Avoid them at all cost!!! Terrible service the worst possible attitude, I’d sooner go to a local tack shop than deal with this in the future!!!

My dogs coats ruined with dog wax thus shouldnt be on the market its made my dogs coat look taty worst shop ever dog abusees

I am Portuguese, and although I work in the UK, my home is in Portugal and that is where my son, dogs and cats live.
I needed a prescribed dog medication, that I could not find there and, with Hyperdrug help, I was able to upload the prescription from my Portuguese vet, being able to finally get it.
I am so, so thankful to them!
They will always be my first choice, from now on.

Took over 7 days for them to even dispatch the medication , brilliant work 👍

Complete waste of time!

Ordered my dogs prescription at 9am then received a call at 4.20pm stating they cannot send goods due to prescription stating it must be sent via post! now due to Xmas hours this would be impossible to send and get there buy tomorrow with a slim chance they would receive then get then sent to me by 24th! they have had the order for 7 hours!!!! Im fuming as these are tablets for seizures and all they said was the computer says No! Order cancelled. reorder again and was much better thus I increased the rating.

This was the first time I had ordered from Hyperdrug and although there was a minor issue when I placed the order (I thought I had uploaded my prescription with the order but they never received it, so it delayed the order a few days until it was resolved. I suggest you check the status of your order online after a day or two), I had misinterpreted the prescription my vet had given me and Steve the Pharmacist rang me and explained that I could in fact get 6 months medication instead of the 5 months I had purchased and he was so helpful and friendly, he even took my card details over the phone for payment for the extra month's supply and passed that onto the admin team who processed it for me. The items then arrived about 2 days later via Royal Mail tracked. I cannot fault their service and will definitely be using them again.

Very disappointing. I ordered 5 items and paid for shipping. They sent me message stating they could only send 1 item, I asked for refund of postage for the 4 items they couldn’t send, they won’t…. NEVER AGAIN!