IDSystems Avis 

The level of service from ID Systems stands 'head and shoulders' above what I've come to expect in recent times.
Their team is expertly trained, professional, integrated, and accessible, providing a seamless service at every stage from planning to manufacture, to installation and after-care. Communications by phone are welcoming and supportive (no bots!).
I thoroughly recommend this national company having scored all their services to my contract a considered 10/10, without hesitation. They are a rarity; all credit where credit is due.
Richard.

Our experience with ID Systems exceeded our expectations from start to finish, and we would wholeheartedly recommend them to anyone seeking high-quality glazing paired with exceptional customer service.

From our initial enquiry through to installation, the service was outstanding. We truly appreciated the time, advice, and support provided throughout the process; at no point did we feel like an inconvenience, and every question we had was answered promptly and thoroughly.

The team were professional, knowledgeable, and an absolute pleasure to deal with. A special thank you to Steve, who led an exceptional team of fitters and installed our sliding doors to an outstanding standard—completely transforming our space.

Thank you again to everyone at ID Systems.

IDSystems supplied and fitted The Edge2 sliding doors with corner glass return, a fixed window and roof light. We choose the Edge2 due to its 20mm sightlines as the width of our window opening was quite narrow so did not want to lose light with frames. What was installed was better than we hoped for and from a distance it appears like a wall of glass. From sales, surveyor, CAD team and fitters it all went smoothly. Any issues were quickly overcome. Just bear in mind the lead in times which are not insignificant in to your programming.

Wow, worst customer service I have experienced for quite some time. We chose them for their advertised awards and pretty solid reviews (though we should have paid more attention to the considerable number of complaints about customer service). In short, they bait-and-switched us with a promise (in writing) of a delivery date and then after a month of them faffing about (it took them a month to turnaround the site visit to a formal quote, and often a week to respond to enquiries). Then, when they probably thought that it was too late for us to change suppliers, they told us they were delaying our order by a month. Avoid unless you have lots of time and money to spare.

We had a great experience with IDSystems. Their Norfolk showroom impressed us, and the Sunflex 75e folding doors we purchased are stylish, high-quality, and a huge upgrade. Communication was excellent, and the installers were careful and professional.

We purchased 6 panel Vistaline doors, a matching 3 panel window and apex glass. Fantastic product and I am delighted with the doors, they are excellent, I love them.
The whole process from viewing the doors, to the sale process and then fitting was extremely professional.
I can not fault IDSystems and have no hesitation in recommending them as a brilliant provider of windows and doors.
They are not the cheapest, however having done a lot of research, they are the best!

Great range of products. The order process was smooth and communicative and the fitters were professional and friendly. We're very happy with our new doors and windows.

I had two sets of sliding doors and a roof light fitted. The quality of the doors and their installation really is outstanding - I am extremely happy with the finished product. The slimline sliding doors really look amazing!

This is the second time we've used I D Systems for a project of ours, the team worked so hard when they were on site to get everything sorted and we couldn't be happier with the doors. Thank you!

Great product, excellent quality
Installation was quick

Our bi-fold doors are amazing! The ordering process from start to finish was smooth and the fitters were experts answering any questions my builder and me had.

These are a cut above the rest...we looked at a dozen or so doors before making the leap and going with ID Systems

We love our new doors and are grateful to ID Systems for their help throughout our project. We had a number of issues with our architect and builder which delayed everything but credit to ID Systems they got us out of a tricky spot to get everything installed

I needed IDSystems to replace a broken hinge on my bifold doors and give them a service. I found Mark and Glen from IDSytems to be very polite and friendly and they did a great job getting my old doors working smoothly again.

We chose IDSystems because they are one of the few companies who do both manufacturing & installation of their products which are of a very high standard. We are delighted with the end result, well worth the wait.
The installation team were professional, friendly & extremely efficient.
We would recommend IDSystems to others.

We recently had some bifold doors installed and they have totally transformed our extension. From the appointment in the show room through to the site survey and installation, everything has been fantastic. Customer service is excellent throughout the whole process and the product itself is exceptional. We’d previously looked at other companies offering similar products but the quality and standard of IDSystems totally won us over.
Would recommend this company to anyone!

From the start of our project, the team at ID Systems were very helpful guiding us through the selection of the product, to colours and finishes. Survey of the site was good, and fitting by a very professional team was excellent. The product itself is outstanding (although we are still in our building project) and gives us the clear aspect we wanted, the sliding doors are sturdy and feel very secure.

Excellent company,easy to sort any questions out that we had and always answered the phone iff we needed them, they were very honest about the times between ordering and fitting and was very good at guiding us through every part of the process, the bifold door and windows we had fitted were everything we expected and more.

Great team fitted our Bifold door
They asked if they could come a day earlier, which was brilliant
Very thorough. Nothing was too much trouble
Cleaned up everything when finished
Would highly recommend IDSystems

We bought our SunFlex 75 bifold doors off plan and agreed size prior to building work commencing. Ryan was my initial contact and he was extremely helpful and went through all the options and generated my order, he was great and gave me lots of information, requotes and always easily contactable. Pricing was very competitive and were 20% cheaper than another high spec bifold doors quote I obtained. The lead time is quite long at 10-12 weeks from point of ordering but this is due to the high quality product being in high demand, by ordering off plan the lead time started before we began building greatly improving our project completion and a huge bonus to ordering from IDSystem.

After finalising our order and signing contract documents I was regularly contacted by Stacey and Joshua with updates and they were always friendly, helpful and contactable to answer any questions I had.

Approx 2-3 weeks before my installation window i was contacted and given my final install date.

My installer finished their previous job early and came the day before due to commence after contacting me first to ask if it was possible. I was thrilled to have the doors started early! They were polite and friendly and very knowledgeable. The doors were finally completed on the planned day by 10am. They were extremely clean and perfectionist in the quality of their work. I was shown how to use the doors before they left and reminded to register my warranty.

Upon completion i noticed a minor detail was not what i expected, the lock I was expecting inside only but had arrived with both inside/outside locking. Some terminology used on the order form was different to what I’d been asked in email and led to some confusion. This is where IDSytem really shined for me, their customer service was exemplary. Unfortunately sometimes mistakes do happen but a company shows their true colours when there is a problem and IDS made me feel validated and instantly accepted the ambiguity and gave me multiple options to overcome the issue. They never once tried to blame me for the mistake. The issue was addressed promptly and following day followed up by Carl there CEO which shows how much customer satisfaction matters to them.

The final project is incredible and exceeded our expectations. We are in love with our new bifold doors. They are light and effortless to open, so light you can slide them with your little finger. They were installed in immaculate condition and we couldn’t be happier with them.

For me IDSystem best points were
1) Highly contactable staff at all times and dedicated handlers know your project.
2) High quality product installed to a high standard.
3) Outstanding customer service.

I would recommend IDSystem to anyone and will order from again in the future when the need arises.

Great people to deal with and we are very happy with the finished product. High quality and they look great.
The installers did a great job and they are a fantastic bunch of guys