I am disappointed with Indigo Sun. I booked a course of sessions 12 months and 5 days ago. I was diagnosed with Prostate cancer so the last thing on my mind was to get a sun tan particularly on healin... Voir plus
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The 2 girls in watford were too busy talking about their holiday they were going on and made many mistakes. one lady booked 15 mins got 12 and argued with the young lady - one lady commented they had... Voir plus
I have also been told my 32min nearly a full course has expired??? I explained been seriously ill for over a year and on medication and couldnt use and last thing on my mind was letting them know whi... Voir plus
L'entreprise a répondu
The team members at indigo sun Falkirk are very helpful, bright and cheerful. The reception area and tan stands are spotlessly clean. The special offers of discounts or increased minutes are good valu... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Indigo Sun is the award winning name in tanning. Voted the UK's best tanning centre by the European Tanning Awards.
Coordonnées de contact
Glasgow Road, FK7 0PA, Stirling, Royaume-Uni
- info@indigosun.co.uk
- www.indigosun.co.uk
2,6
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147 avis
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A répondu à 13 % de ses avis négatifs
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The worst company I have ever had to make contact with!
The worst company I have ever had the displeasure of trying to contact,I would have a thought a sunbed shop would take a lot
Calls for bookings,show a email address,not this lot !!telephone
Number is Stirling dialling code,no email address anywhere shown
No Facebook page for chesser shop,and address given as chesser baberton also wrong,last year Stole my minutes as they said they had to be used within a certain period of time!Tried to contact so
As not to lose this year's minutes and found it impossible to contact them,very poor customer relations and shops full of young teenagers
Who are never of there person mobiles.
Poor Poor company,,
Tom Cavanagh
M
11 octobre 2019
Avis spontané
ladies in indigo sun gorton
ladies in indigo sun gorton are amazing. Shop always clean. Customer service perfect, naz and nic always happy and chatty and make the experience so much better xx
9 octobre 2019
Avis spontané
Naz&Nic
Gorton shop got the best girls always make you feel welcome and comfortable never a day where they ain’t got smiles on their face. Naz&Nic you girls are a credit to indigo sun keep up the amazing work!!! 💥💥
9 octobre 2019
Avis spontané
Absolutely amazing staff make you…
Absolutely amazing staff make you feel so comfortable very helpful so friendly I have purchased 3 courses so far very clean at all times and a lovely natural tan from the wide range of sunbeds on offer
Keep up the good work
13 septembre 2019
Avis spontané
They don't care about their customers!!!!
Was mis-sold a product, completely unaware of an expiration date after buying 60 minutes and using none of them due to my busy lifestyle. I then contacted Head Office and was met by unapologetic rude advisors who don't seem to understand that customer service is PARAMOUNT to a business. They refused to honour the 60 minutes, nor refund them because they had "merchandise", however I was sold said "promotion" without any information other than it being 60 minutes. I then responded saying I felt I was mis-sold and that I'd be grateful for either a refund or honouring what I had spent my money on. I then received an email which wasn't meant for me!!!!!! It was one Head Office advisor asking another Head Officer advisor if she should IGNORE me?!! What kind of service is that? I've worked high up within the customer service network for a long time and this has disgusted me. I didn't even receive an apology for this error email. just another snotty response saying that they will not be reinstating my minutes. My company would bend over backwards for customers, being the sole reason for being in business. Won't be using you again, and will be networking this among social media and all my influencing platforms.
30 juillet 2019
Avis spontané
Réponse de INDIGO SUN RETAIL
Hi there, I am sorry to hear that you are dissatisfied with our service however I should point out that the terms and conditions are clearly displayed at the point of sale and in all of our marketing materials i.e. Courses expire after 1 year.
If any customers suffer from any medical issues, we are always prepared to pause their course until they are ready to come back.
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