Insert Coin Avis 55

Réponse : Insert Coin

Actualisé le 6 janv. 2025

Hi there. Sadly we aren’t responsible for local taxes - but usually there are no such issues with delivery. Our delivery charges are a flat rate for orders, and this is typically £10 for international orders, although this may vary due to country restrictions or be subject to temporary changes. We do not make any profit at all on shipping, and - even though we are a very small business - we do in fact subsidise most shipping costs to help keep them more reasonable. If you do have any questions or queries regarding an order, we do always suggest contacting our team as the first step as they may be able to assist further and provide any information you may need - hope that helps! 😊

EDIT: Thanks for the additional information you sent over - we should note that you selected courier shipping at £30 on your order, rather than our standard (but still fully tracked) shipping at £10. Both options are available and would’ve been at your time of ordering. You did choose a more expensive option, although it has seemingly arrived in just three working days during the busiest time of year, whereas standard shipping would typically have taken around 10 working days. We hope this helps further, but if you do need more assistance, don’t hesitate to contact our team via the customer support email 😊

Réponse : Insert Coin

15 oct. 2024

Hi there. Absolutely no scam - we do state that local customs may be payable, and it depends on your local services. However, we do reduce our costs accordingly, so you never pay twice for any relevant taxes or customs. If you do have any issues, we also strongly advise you reach out to our custom services team initially as they are often able to assist direct, rather than on third party websites. Hope that helps 😊