To start I can't fault the quality of the product my review is based on the service . I ordered my jeans and it said next day delivery. Came 5 days later . I tried to.contact customer service . No r... Voir plus
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Lisez les avis des autres
This company are now under new management. They e-mailed me about a past negative review I left offering me a new free pair of jeans. I have now received the jeans and am very happy with the service p... Voir plus
If you want high quality, compliment attracting and comfortable jeans ioutdenim is the place to go. Ordered the black galaxy splattered paint ripped jeans and they look amazing. Going to be getting a... Voir plus
L'entreprise a répondu
Under New management, emailed ME about a past negative review I left, and sorted me out a new FREE pair of jeans. Haven’t heard of a better way of dealing with a bad review and getting the brand back... Voir plus
À propos de l'entreprise
À propos de INSIDE OUT DENIM
Écrit par l'entreprise
NEW OWNERS FOR 2023
Our philosophy is to create premium denim garments and prestigious collections, that offer both style and comfort for the modern trendsetter. We are pioneers of 'new age denim,' a premium denim brand that strategically produces high end fashion and bespoke designs.
We are not a fast fashion brand, but a brand that delivers luxury menswear denim clothing. Our entire range of products are created using only premium quality fabrics, which enables us to execute timeless looks for the modern go-getter. From tailor made slim fitted jeans, to jackets, t-shirts, and hoodies, we ensure our customers can piece together stylish outfits and stay ahead of new generation fashion.
PIONEERS OF DENIM IX DENIM USES THE FINEST CRAFTSMANSHIP TO PRODUCE DESIRABLE AND QUALITY ATTIRE.
With a true passion for denim mixed with the love of style and fashion, we saw a gap in the market for those looking for the perfect slim fitted Jeans and denim pieces. Using only the highest quality stretch denim fabric from the world’s best producers, we have created the most comfortable and stylish, slim fitted jeans, creating a true designer fit with a modern feel.
Based in the United Kingdom, our denim and collections are enjoyed worldwide. You will always stand out when rocking our denim.
COLLABORATION X SELFRIDGES
As one of the UK’s fastest growing denim brands, we have successfully launched into our first high end department store, Selfridges. The store outlet offers our customers the opportunity to showcase a collection of our best-selling pairs of slim fitted jeans and cargo pants. Our Premium Denim collection is also available online at Selfridges.
Coordonnées de contact
INSIDE OUT, CO F LLOYDD LTD, BRIDGE ROAD SOUTH, WREXHAM INDUSTRIAL ESTATE, LL13 9SQ, WREXHAM, Royaume-Uni
- info@insideoutworld.co.uk
- www.insideoutdenim.com
Happy endings......
I ordered a pair of jeans for my son’s birthday but unfortunately they were not a good fit. I chased the company for 3 months during lockdown and was very unhappy at the lack of communication on their part. However, contact was eventually made and I have to say that they went out of their way to make up for my poor experience. I actually met the owner who was very apologetic and explained the difficulties endured during lockdown and how this had impacted on business. The owner couldn’t do enough to rectify the situation and my order was dealt with immediately. As a goodwill gesture my son was also provided with an additional pair of jeans of his choosing that arrived the next day to his delight.
My son loves the jeans and what started as a poor experience ended up as one other businesses could learn from. Will definitely shop with Inside Out in the future.
2 septembre 2020
Avis spontané
Réponse de INSIDE OUT DENIM
Thanks for the lovely review.
Not only was my parcel nearly a week…
Not only was my parcel nearly a week late when paid for next day delivery but I’ve been sent the totally wrong jeans, I need this resolved right now
1 septembre 2020
Avis spontané
Réponse de INSIDE OUT DENIM
Thank You for leaving us a review. We are the new owners of Inside Out Denim, we are very sorry that you have had problems with the previous owners but we want to try and put this right so you have a good experience with us and will buy from us again.
Please can you drop an email to info@insideoutdenim.com with your details so we can get this resolved.
Hi Raf,
Lovely Speaking to you can please update this review accordingly.
We will send the size up as requested today.
Thanks Raf
Paid for next day delivery and still…
Paid for next day delivery and still haven’t received my order nearly a week later, contacted them about a refund on the delivery charge and I got ignored and left on ‘read’
31 août 2020
Avis spontané
Réponse de INSIDE OUT DENIM
Hi,
We replied to you via our socials, we also sent you a screenshot showing the parcel has been delivered. You will have to contact dpd regards this as from our end it’s showing your orders as being delivered.
We did advise on our reply it’s bank holiday and we will be able to check the photos on Tuesday and will come back to you please update the review and confirm what your tracking information shows please for both parties.
Many thanks
Good quality product and speedy…
Good quality product and speedy service. excellent finish!!!!!
28 août 2020
Avis spontané
I have ordered from them
I have ordered from them, and the item looked very different from the picture so I decided to refund the item. They did not say anything about store voucher if the item is over 20% off. But this thief of a company put all their products 26% off and even more so we don’t get refunds in our accounts. I am so astonished at what a rip off this company is. Honestly the worst company ever and I want my refund.
28 août 2020
Avis spontané
Réponse de INSIDE OUT DENIM
Thank You for leaving us a review. We are the new owners of Inside Out Denim, we are very sorry that you have had problems with the previous owners but we want to try and put this right so you have a good experience with us and will buy from us again.
Please can you drop an email to info@insideoutdenim.com with your details so we can get this resolved.
Great Products!
The jeans fit me really well and the t-shirt is really good quality! Love the gear!
26 août 2020
Avis spontané
Fast delivery
Fast delivery, Very high quality jeans im impressed to say the least.
26 août 2020
Avis spontané
Ordered Sunday night delivered Tuesday…
Ordered Sunday night delivered Tuesday morning great service great product.
25 août 2020
Avis spontané
Quality fitting
Quality fitting , quality cheap jeans , delivery always rapid
24 août 2020
Avis spontané
Excellent
Great quality jeans and quick delivery. Would buy from here again and highly recommend.
22 août 2020
Avis spontané
VERY HAPPY
VERY HAPPY ! Quality clothes and a great price thank you I’m over the moon with the product and the delivery was on time no issues at all I will DEFINITELY be purchasing again !
21 août 2020
Avis spontané
Still not had a refund for my order
Still not had a refund for my order, I sent back on 30/07/20. Messaged inside out on all platforms where they ‘endeavour to reply within 2-4 hours’ still nothing. Please can somebody contact me regarding this? Order: #3717
*Update*
I still have not received any refund for this product, any idea on how long it should take to land in my account if it was processed in the 10th? Once this is received I will update review. Thanks
Thanks for clarifying, can I ask where I should find this as I haven’t got an email showing this?
*UPDATE*
I have not received such credit note as mentioned in previous reply. Please can this be sorted ASAP. Also it would be nice to actually speak to somebody regarding this matter as communicating via trust pilot reviews isn’t the most practical way of going about things.
Thanks
19 août 2020
Avis spontané
Réponse de INSIDE OUT DENIM
Thank You for leaving us a review. We are the new owners of Inside Out Denim, we are very sorry that you have had problems with the previous owners but we want to try and put this right so you have a good experience with us and will buy from us again.
Please can you drop an email to info@insideoutdenim.com with your details so we can get this resolved.
Hi,
Can we please take your order number thank you.
**update**
Hi Josh we refunded you on the 10th according to our sale policy.
Please can you update this review ASAP please thanks
Josh we have refunded you accordingly Sale items are only eligible for a credit note wich we have sent to you. Please can you update the review as you have claimed we have not processed your refund and we have. It seems you haven’t read our returns policy prior to sending your order back.
Please let us know if you need any further information or assistance.
Réponse de INSIDE OUT DENIM
Thank you for your review Callum, We really appreciate your feedback.
Good
Jeans were very good quality and came very quick. However the return process took a while but all was resolved at the end.
18 août 2020
Avis spontané
Réponse de INSIDE OUT DENIM
Hi, It is nice to hear you are happy with the fit and quality of your items.
We aim to give excellent customer service 24/7 and glad we sorted out your return issue.
Best jeans going on the market!!
Best jeans going on the markett!
Best customer service provided!
Wavey jeans!
You couldnt ask for more!
17 août 2020
Avis spontané
Good quality jeans
Good quality jeans which matched the picture and description on the website - very happy with my purchase
16 août 2020
Avis spontané
No refund
I’ve sent back my item as it was not the same as the picture and I have still yet to receive a refund.
15 août 2020
Avis spontané
Réponse de INSIDE OUT DENIM
Thank You for leaving us a review. We are the new owners of Inside Out Denim, we are very sorry that you have had problems with the previous owners but we want to try and put this right so you have a good experience with us and will buy from us again.
Please can you drop an email to info@insideoutdenim.com with your details so we can get this resolved.
Hi May,
We refunded you on Monday please check your email for the confirmation.
Please can you upset this review as it’s incorrect tanks mat.
Please do not hesitate to contact us if your require any further assistance.
Kind Regards
Sharon
This compares are unreliable
This compares are unreliable, I bought 2 products but only recived 1 and now they are refusing to give me a refund.
I sent £100 with them and personally I wouldn't recommend anyone use them unless you like paying money for appsoultly nothing.
15 août 2020
Avis spontané
Réponse de INSIDE OUT DENIM
Thank You for leaving us a review. We are the new owners of Inside Out Denim, we are very sorry that you have had problems with the previous owners but we want to try and put this right so you have a good experience with us and will buy from us again.
Please can you drop an email to info@insideoutdenim.com with your details so we can get this resolved.
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