Isolated my policy and details quickly, and confirmed all my needs were covered with this renewal of my insurance cover. An efficient and clear twenty minutes phone conversation that ensured my peace... Voir plus
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Lisez les avis des autres
Verry well explained not rushed james checked through everthing had a freindly and plesant demina price best l could get for the cover
L'entreprise a répondu
Jason was really good when he called me to renew my car insurance. He was efficient and had great customer service skills putting me at me ease and talking me through all of my options. I wish all i... Voir plus
L'entreprise a répondu
Really good company to have your car insurance with.Staff are friendly and helpful.Would have had 5 stars if they didn't constantly phone me as soon as my renual was due.It was close to payday and I a... Voir plus
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À propos de l'entreprise
À propos de The Insurance Factory (Motor)
Écrit par l'entreprise
With over 20 years in the motor insurance industry, Insurance Factory are specialists in arranging motor cover for the following products:
- Car Insurance
- Impounded Car Insurance
- Convicted Driver Insurance
- Fleet Insurance
- Courier Insurance
Coordonnées de contact
Haden House, Waterfall Lane, B64 6PU, Cradley Heath, Royaume-Uni
- 0121 2963075.
- www.insurancefactory.co.uk
4,5
Excellent
4 k avis
Demande des avis aux clients
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Continued Peace of Mind
Isolated my policy and details quickly, and confirmed all my needs were covered with this renewal of my insurance cover. An efficient and clear twenty minutes phone conversation that ensured my peace of mind.
15 juillet 2026
Réponse de The Insurance Factory (Motor)
Thank you for your fantastic 5 star review! We're delighted to hear that our team was able to quickly locate your policy, confirm that all your needs were covered, and make your renewal process clear and straightforward.
It's especially rewarding to know that the conversation gave you peace of mind, as that's exactly the experience we aim to provide. We really appreciate your kind feedback and thank you for choosing us. If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Kirsty @ Insurance Factory
Getting through via phone was a…
Getting through via phone was a problem. Once through the instructions was clear and precise.
9 juillet 2026
Réponse de The Insurance Factory (Motor)
Thank you for taking the time to share your feedback. I apologise for the difficulties you experienced getting through via phone, but I’m glad to hear that once you connected, the instructions were clear and helpful.
If you have any further questions or need assistance, please don’t hesitate to reach out.
Kind regards,
Darren @ Insurance Factory
Stephen did an excellent job updating…
Stephen did an excellent job updating our details and getting a revised quote for us. An excellent service.
8 juillet 2026
Réponse de The Insurance Factory (Motor)
Thank you very much for your kind words. We're delighted to hear that Stephen provided you with excellent service in updating your details and securing a revised quote. Your satisfaction is very important to us, and we'll be sure to pass on your compliments to Stephen.
If you need any further assistance, please don't hesitate to get in touch.
Kind regards,
Darren @ Insurance Factory
Helpful information
22 juin 2026
Réponse de The Insurance Factory (Motor)
Thank you for sharing your experience. Your feedback is valuable and helps us continue to improve our service.
If there’s anything else you need or any questions about your policy, please feel free to get in touch.
Kind regards,
Darren @ Insurance Factory
It took me 4 separate phone calls to be…
It took me 4 separate phone calls to be able to renew my policy. When you call the renewal line you are transferred to the commercial motor and not the private motor as the system has not been upgraded (I was advised this by the broker). When I finally managed to renew my policy the person on the phone was very polite. My experience overall could and should have been much better
3 juillet 2026
Réponse de The Insurance Factory (Motor)
Thank you for taking the time to share your experience with us.
I sincerely apologise for the inconvenience you faced in trying to renew your policy. It is disappointing to hear that the system issues led to multiple calls and transfers, and this is certainly not the seamless service we aim to provide. I appreciate your patience and understanding throughout the process.
I’m glad to hear that when you finally got through, our agent was polite and helpful. Please rest assured that your feedback has been passed on to the relevant team to help improve the service for the future.
If there is anything further we can assist you with regarding your insurance, please do not hesitate to get in touch.
Kind regards,
Michelle @ Insurance Factory
Réponse de The Insurance Factory (Motor)
Thank you so much for your kind words. We're delighted to hear that you found our service efficient, cheerful, and helpful. Prompt and friendly assistance is what we strive to provide, and your feedback means a lot to us.
If you have any further questions or need assistance, please don't hesitate to reach out.
Kind regards,
Darren @ Insurance Factory
Réponse de The Insurance Factory (Motor)
We appreciate your feedback and are pleased that we were able to understand your needs and find an insurance cover that works for you. Should you need any further assistance or have any questions, please feel free to contact me anytime.
Kind regards,
Darren @ Insurance Factory
Verry well explained not rushed james…
Verry well explained not rushed james checked through everthing had a freindly and plesant demina price best l could get for the cover
22 juin 2026
Réponse de The Insurance Factory (Motor)
Thank you very much for your kind feedback. I'm delighted to hear that James was able to explain everything clearly and provide you with a friendly and pleasant experience. We're also glad that you found the best price for your cover through us.
If you have any further questions or need assistance in the future, please don't hesitate to get in touch
Kind regards,
Darren @ Insurance Factory
Really helpful and patient when I…
Really helpful and patient when I didn’t have all my details and information in order 👍
19 juin 2026
Réponse de The Insurance Factory (Motor)
Thank you for your kind words! We're glad to hear that our team was helpful and patient while assisting you, especially when you didn’t have all your details ready
If you need any further support with your policy or anything else, please don’t hesitate to reach out.
Kind regards,
Darren @ Insurance Factory
Réponse de The Insurance Factory (Motor)
Thanks for your feedback! We're glad you found the price competitive and that your experience was smooth and efficient. If you have any questions or need assistance in the future, feel free to get in touch.
Kind regards,
Darren @ Insurance Factory
Réponse de The Insurance Factory (Motor)
Thank you for your kind words. We’re glad to hear that we could assist you through what can sometimes be a complicated renewal process.
If you need any further assistance or have any questions in the future, please don’t hesitate to reach out.
Kind regards,
Darren @ Insurance Factory
Prompt answer to my call
Prompt answer to my call. Helpful advice regarding set up of a policy
5 juin 2026
Réponse de The Insurance Factory (Motor)
Thank you for your kind words and for taking the time to share your experience with us on Trustpilot. We're delighted to hear that you received a prompt response and found our advice helpful during the setup of your policy.
If you have any further questions or need additional assistance, please don't hesitate to reach out.
Kind regards,
Michelle @ Insurance Factory
David ,
David ,? Was very helpful and didn’t put me under any pressure.Insuring my car was easy . Everything was explained to me and any questions that I had were answered clearly.So that I could understand.
3 juin 2026
Réponse de The Insurance Factory (Motor)
Thank you so much for your kind words and positive feedback. I'm delighted to hear that David was helpful and made the car insurance process easy and clear for you. We always aim to provide support without pressure and to ensure all your questions are fully answered.
If you need any further assistance, please don't hesitate to reach out.
Kind regards,
Darren @ Insurance Factory
Réponse de The Insurance Factory (Motor)
Thank you for your kind words! We're delighted to hear that you found our service great. If you need any further assistance with your policy, please don't hesitate to reach out.
Kind regards,
Darren @ Insurance Factory
Stephen was very personable/experienced…
Stephen was very personable/experienced and helpful. He managed to save us money on our car insurance renewal and provided very useful information. A very satisfied customer. Thanks Stephen 👍🏻
1 juin 2026
Réponse de The Insurance Factory (Motor)
Thank you very much for your kind words and positive feedback regarding your recent experience with Stephen. We're delighted to hear that he was able to assist you effectively and save you money on your car insurance renewal.
Your satisfaction means a lot to us, and we appreciate you taking the time to share your experience. Should you need any further assistance or have any questions in the future, please don't hesitate to reach out.
Kind regards,
Darren @ Insurance Factory
Réponse de The Insurance Factory (Motor)
Thank you very much for your kind words. We're delighted to hear that you found our service excellent and professional, and that we were able to provide you with a quote significantly lower than your renewal. It's always our goal to offer the best value to our customers.
If you have any further questions or need assistance, please don't hesitate to get in touch.
Kind regards,
Michelle @ Insurance Factory
Réponse de The Insurance Factory (Motor)
Thank you for your review. We're glad to hear you might be having a better experience than expected.
If there's anything we can assist you with or if you have any questions, please don't hesitate to reach out.
Kind regards,
Darren @ Insurance Factory
Very helpful with changes required
Very helpful with changes required. Good explanation provided.
12 mai 2026
Réponse de The Insurance Factory (Motor)
Thank you for your kind feedback. We're glad to hear that you found our assistance helpful and the explanations clear.
If you have any questions regarding your policy, please don’t hesitate to get in touch.
Kind regards,
Darren @ Insurance Factory
Réponse de The Insurance Factory (Motor)
Thank you so much for your kind words! We're delighted to hear you enjoyed our great prices and friendly staff.
If you need any further assistance with your policy or have any questions, please don't hesitate to reach out.
Kind regards,
Michelle @ Insurance Factory
Réponse de The Insurance Factory (Motor)
Thank you for review. We are happy to hear that your renewal by phone was completed satisfactorily.
If you have any further questions or need assistance with anything else, please don't hesitate to get in touch. We're here to help!
Kind regards,
Michelle @ Insurance Factory
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