Insure2drive Avis 

They try there best not to pay out have now refused me as my cctv footage doesn't show the unlocking of the car so there insinuating that I left it unlocked and thief's with a scanner happen to be passing by and stole it on the same night appserlute farce they even paid an external company to interview me at my property who could have asked at that point or even a week after for more footage but these idiots decided to ask 2 months later after my DVR has reset you can clearly see the guy has a device tp steal ny car I'm now faced with taking them to court to settle my claim appserlute shit show.

Paid of in one payment after son passed from Provisional to full licence made the increase extreme, when asked about a reimbursement they laughed and said no. Go monthly payments with these clowns if you. Would rather sh!t in my hands and clap then to pay 3 times other offers. No reimbursement after only 5 months with them. (Robbing B@Stards)

Customer service like you really hope you get. We were trying to cancel the policy because we were adding our son who'd just passed, and we wanted telematics / black box. There was a legacy claim that had not been pursued and so was quite a complicated situation. But throughout the team were helpful and clearly looked to provide a solution for us. Sophie, Max and Colin were the advisors we spoke with, and they really did their best and gave us the outcome we needed. Great work, thank you

Misleading and useless. Spoke to a number of people in different departments and Iv had different advice regarding the same matter. Avoid them to save yourself the frustration.

Used the motor insurance legal helpline which so far is a great service although they weren't sure who insure2drive were to begin with.

Bunch of thieves. Quotation was for 800£. When I was about to pay they bumped it to 900£ l. They told me I can't use 9 years NCD here if I used it on another car already so they bumped the price by 240£. I checked other Insurers and without NCD it was less than 900£ so I told them I want to cancel the policy just after few days I signed the contract soninwas within 14 days cancellation period but they took 45£ for the cancellation. They are the worst kind you can signed the contract with.

Bunch of thieves. Quotation was for 800£. When I was about to pay they bumped it to 900£ l. They told me I can't use 9 years NCD here if I used it on another car already so they bumped the price by 240£. I checked other Insurers and without NCD it was less than 900£ so I told them I want to cancel the policy just after few days I signed the contract so i was within 14 days cancellation period but they took 45£ for the cancellation. They are the worst kind you can signed the contract with.

Submitted request for information about policy cancelation online on their website. Was promised for an employee to give me a call. Was surprised that they cancel policy without any following calls or requests! Total absence of customer care.

Avoid at all cost!

I took out a policy and realised I had made a mistake and the policy wasn't suitable. I tried to cancel the policy within half an hour, but I didn't get a reply from them for over 24hrs. And then they withheld over £51.10 from my deposit which they wont return.
Customer services were very unfriendly and unhelpful

Was losing my patience a bit with sorting van insurance, the first person I spoke to gave me a quote for renewal far higher than I'd previously been quoted so I did some comparisons online and found a cheaper quote from sabre. I rang insure2drive again to see why this was and spoke to Cameron who was the most helpful person I've spoken to all day and told me they were able to grant the cheaper renewal price that was previously quoted. Thank you so much Cameron, a credit to the company, ensuring loyal customers!

Avoid the suffering!

Insure2drive Claim dpt and Customer service dpt seems to not have any intention to communicate with one another.
On request they will make you loop the loop between them both without end nor ever providing you with clear answers.
Completely hopeless!

Smart the ones who will avoid them!

Insure2drive team is very professional and well behaved.their rates are comparatively cheaper than other companies.i have satisfied journey with this company.

The company is good and the customer service is helpful

How can you charge £139 to add a no claims document to an insurance? This wasn’t a change it was a new policy.

I would not not recommend this company insure2drive on my renewal of insurance I could not excess the portal to see the renewal price or excess my insurance account and when trying to contact them by telephone there was never any answer

Insure2drive just could not get their own numbers correct. The 2024 renewal quote showed a reduction in the premium but if the correct information was used, the premium actually increased by about 18%. I tried in vane to get it corrected. They don’t answer the phone. The response from customer.services@insure2drive continued to be wrong and escalating it to insure2drivefeedback@sabre was also a waste of time.
Insure2drive should have a wake up call. I did not renew my 2024 insurance with Insure2drive as governance and customer responses are improved areas for them.

Call me please. You never answer your phone. I will not be renewing my policy with you. My policy runs out on 17th February 2024. You've added £900 to my renewal option which is now nearly £2500 a year. This is astronomical considering I've never made a claim in the 4 years I've been with you, and have never made a claim within the past 14 years. Your greed has now cost you another loyal customer. And don't tell me to opt out of the auto renewal on your portal. Tried it, and like the people that answer your phone, it doesn't work!

Needed to change policy details. Cannot change car details on portal due to "technical error". Emailed customer support and told by automatic email response to register for new portal. But of course we had already registered on the new portal. Calling 0333 number for 15 mins and being charged prob 35p per minute. Poor to low capability or non-existent customer service as far as I can tell. Update 20/1/24 I ended up cancelling the policy via the Web portal. I had read that their IT systems from Sabre had been impacted by a cyber attack. I lost confidence in this Insurance company so cancelled. The cancellation was processed in an efficient way and I received a refund in line with their published terms and conditions. Increasing rating to two stars.

Really disappointing company. I accidently cancelled my direct debit so I spent three days trying to phone them. No one ever answered, I emailed them asking to resolve but no one replied. They then cancelled my policy despite being with them for three years. There is no actual way of speaking to a human that works for this company. I won't Insure myself with them again.