Forever having to cancel DD's from Interbacs from my elderly Mothers account. 2 more this weekend both for services not required. £195 for Tumble Dryer cover? This company needs to vet it's client ba... Voir plus
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Lisez les avis des autres
Recently learned that Interbacs are a direct debit provider and work with lots of different businesses. I queried a payment from one of their customers and the level of support I received was phenomen... Voir plus
L'entreprise a répondu
We have been with Interbacs for three months. I must say, at this moment in time everything has been super easy and transparent. Wether you're a new business or not Interbacs can cater for all of... Voir plus
L'entreprise a répondu
Same as other 2 reviews Interbacs DD for £269.99 to Clear Water Drainage Cover for our elderly neighbour with Dementia. We have recently cancelled 3 Boiler Cover on her behalf DD for over £1,000 a y... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Bacs approved solution supplier, Cloud & Server based Direct Debit Software solutions and services to suit all business needs. Interbacs help businesses manage their Direct Debit and Direct Credit transactions, ensuring timely and accurate collections.
Coordonnées de contact
Warren Bruce Road, M17 1LB, Manchester, Royaume-Uni
- 08444 127 180
- sales@interbacs.com
- www.interbacs.com
3,8
Bien
31 avis
A répondu à 100 % de ses avis négatifs
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Appalled to see Interbacs have taken…
Appalled to see Interbacs have taken nearly £500 off my 91 year old mother who has Alzeimers. So many new direct debits with different company names, all for things the poor woman doesn't need or have. All stopped with the bank but unfortunately the money has been lost. Should be ashamed
5 juillet 2021
Avis spontané
Réponse de Interbacs
Many thanks for advising Interbacs of the situation. Please can I ask you to call our Customer Care team on the main office number and we will be able to help you to resolve the situation once we have a better understanding of the companies in question. We would firstly need to understand who these companies are and we will do our best to provide help and support and give guidance to next steps and a resolve. Interbacs is a Bacs Approved Bureau, we provide many companies with Direct Debit Services and those companies collect on behalf of their customers. Interbacs have not directly taken the debits for your Mother we are simply a sponsor onto the Direct Debit scheme for many companies across all sectors. We have been trading for over 17 years and work with many companies, our underwriting process is stringent when onboarding Clients and we adhere to Bacs rules and FCA guidance at all times. Please contact our team as soon as possible.
Scammers
Tried setting up an unauthorised direct debit for a company my elderly grandmother had never even heard of or contacted. Extremely concerning that they have not only her address but also her bank details. Disgusting trying to scam elderly people. Reported to the financial ombudsman
23 avril 2021
Avis spontané
Réponse de Interbacs
Thanks for leaving your comment. Judging from what you have put down, Interbacs would have sent your grandmother a letter to notify the setting up of a Direct Debit per the scheme rules which should give the payer plenty of time to respond to either cancel or correct the details used. If any of our business clients have abused the Direct Debit Collection Facility and Services we have provided, it would be useful to get more information from you to trace it back to the right company so that we can enforce the appropriate procedures for fraudulent activities and report them to the correct authorities. Interbacs operates similar to a bank in this instance and we carry out risk and due diligence checks prior to engaging a client and we have on going monitoring measures to ensure the correct behaviours are adhered by the clients. Please contact Interbacs Customer Service team at your earliest convenience on 08444 127 180 to get this sorted out for your grandmother and ensure the correct business is identified to receive the punitive measures. Interbacs Ltd
Do you know your client ?
This company enabled a newly set up company ,which called my 88 year old mother and sold her a service which she doesn’t need and they couldn’t provide (scam), to set up a direct debit on her account. On its own the company involved would not have been accepted into the Direct Debit Scheme as they have no track record. Interface Ltd has a duty to carry out KYC on their clients. A cursory glance on the Companies House website at the current and former directors and their current and former companies should have raised a few flags. In Interbacs Ltd defence when I called they had suspended the company, however they should never have been enabled in the first place.
12 avril 2021
Avis spontané
Réponse de Interbacs
Hello Maureen, Many thanks for your feedback. I can confirm we work with many organisations across the UK, our underwriting process is stringent and we undertake KYC checks on all Directors at the point of entering into an agreement, alongside business checks and ID checks as standard. We are registered with the FCA and we follow strict underwriting processes which adhere to FCA and Bacs guidelines. We work with longstanding organisations and new start companies, both go through the same rigorous underwriting process. I am very sorry to hear about your Mother and I understand our team did their best to help your Mother regarding the unwanted Direct Debit. Interbacs are simply a Bacs Approved Payment Service Provider for hundreds of organisations. I understand in this case we no longer deal with the company mentioned, if we feel a company is acting irresponsibly or causing concern we cease trading immediately. Thank you once again for bringing this to our attention.
Cancelling direct debits for mis-sold insurances
I contacted Interbacs to cancel a number of direct debits that had been set up for services by insurance providers that had been mis-sold to my vulnerable relative over the phone. Jacob was incredibly helpful, cancelling those payments & checking other payments under the same address. Thank you so much for your help and making this process so straight forward.
18 décembre 2020
Avis spontané
Highly Recommend!
Great company to work with. Very helpful and a very easy to use system. Would recommend them to anyone looking to take direct debits.
29 avril 2019
Avis spontané
Réponse de Interbacs
Hi Jason,
Thank you very much for your kindly worded review! We look forward to working with you in the future.
Been with Interbacs 6 months now and no…
Been with Interbacs 6 months now and no problems at all. Andy is very helpful as are the rest of the team!
Would highly recommend for anyone wanting to take there business forward.
25 avril 2019
Avis spontané
Réponse de Interbacs
Hi Karl,
Thank you very much for your kindly worded review! We look forward to working with you in the future.
Interbacs is a great company
Interbacs is a great company. Staff at Interbacs are always on hand when i require any kind of assistance. Nothing is ever too much to ask, would definitely recommend using Interbacs payment facility. Andrew is always extremely friendly and helpful.
5 février 2019
Avis spontané
Réponse de Interbacs
Thank you for your review Clair!
We have been a customer of Interbacs…
We have been a customer of Interbacs since 2011 and have had seamless, excellent customer service in that time. They are responsive and efficient and I have no hesitation in recommending them.
12 septembre 2018
Avis spontané
Réponse de Interbacs
Thank you for your review Rick!
Top company with great customer service.
Having been with interbacs for over 3 years now. Banks aren’t always easy to deal with. If your with this company however. It takes two minutes on the phone with them, and you will have peace of mind again. They’re customer service is 2nd to none! Very good company. Would recommend!
27 juin 2018
Avis spontané
Réponse de Interbacs
Thank you for your review Rob!
First class…
We have worked with Interbacs for two years and the service provided during this period has been first class. No hesitation whatsoever in recommending their services to other businesses looking for a bureau DD solution.
12 mars 2018
Avis spontané
Réponse de Interbacs
Thank you for your review Charles!
Really happy with there service they…
Really happy with there service they provide us everything they say they do always on the other end of the phone if we need them they are helping our company grow to the next level.
Kind regards
The Gas Board ltd
12 mars 2018
Avis spontané
Réponse de Interbacs
Thank you for your review Steffan!
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