Intheswim Avis 

In The Swim deserves the lowest rating possible. This company is running a scam and Amazon is complicit. I showed them the evidence and still they have not removed In The Swim from their platform. Also, the Amazon seller rating and Google reviews are artificially high. If you look at BBB and any other review site it becomes obvious very quickly that this company only deserves a one star rating at best. They shipped me a previously used and broken part when I ordered a new one. Their customer service was rude and resorted to calling me names. Even though I asked for them to respectfully call me by my last name.

The original order of chlorine pucks we placed were delivered to the wrong address. In The Swim replaced that order for free. When the pucks were dropped off by my neighbor, I called the company to pay for the extra pucks and they said I didn’t have to pay for my trouble. I was shocked! We will definitely do business with this company again. Thank you In The Swim!!!

I have been getting the run around from this company since I ordered my slide back in the beginning of March. I have had to call them multiple times and had lengthy phone calls and sent emails and they never have any idea what’s going on. They keep sending me to the shipping company who has no idea what’s going on. Last phone call I made to the shipping company they told me In The Swim told them I cancelled my order a few days after I purchased the slide. I will never deal with this company again.

Prices are good and shipping has been good to us, but returns are not nearly as good. Ordered a chlorine feeder, received it in 2 days. Decided to go to Salt because of the chlorine shortage. Ordered the salt generator & returned the chlorine feeder and was received on May 24. Now June 28 and still no refund. Disputed the charge with the CC company and they gave me a credit until the dispute is resolved. I encourage anyone having returns issues to dispute with your CC company instead of trying to deal with these people.

Purchased a Solar cover. Arrived shipped in a clear plastic bag and damaged. Have been trying to get this resolved for several days now. With the lack of customer support from the people I have spoke with I will no longer be purchasing from In The Swim. I would definitely recommend anyone considering purchasing from them to reconsider before doing so.

Never will order anything from this company again. The end of August had to buy a filter and pump. Spent over 500.00 . Used it for like 3 weeks before we closed pool up. Opened pool up this year pump worked for 2 weeks and stopped working . Called them for 3 weeks straight, never could help me kept saying had to call Hayward. They said they updated there system and nothing was saved. So I don't have proof when I bought it. Customer service is horrible half of them you can't understand. On phone for over hour. Still nothing resolved.

I've had the same experience as most people here. I've been on the phone 20 minutes at a time for the last 4 days talking to some offshore call center. For two items that should have been $225, I was charged over $350. Nothing has shipped, but I was lied to about when it would ship, finally talked to a supervisor who admits they don't know when it might ship. And no, we can't refund the overcharge until after the item ships. It's a complete scam. Every day I get a lower number for the order total, but the bottom line is I've been overcharged, lied to, and I have nothing. Will probably need to dispute the cahrges and file a complaint with the FTC. And yes, this used to be a good company that we dealt with for over 10 years with no problem. Now, just an off shore scam.

Terrible Company. I ordered chlorine from them on April 30th and got a shipping notification the same day. The item was listed as in-stock when I ordered it. On May 10th, tracking was only showing label created, not ever in transit. I called In The Swim. Call center clearly has limited capabilities/understanding and don't speak good English. They checked with Fedex and confirmed that Fedex did not have the order. They told me the product was no longer in-stock so they would cancel my order and issue a refund. I later received a credit $10.59 less than I was originally charged. I called back and was told that since the order was shipped and I returned it, they would not refund shipping. I spent 30 minutes arguing with the person on the phone that I did not return or cancel the order on my end. Eventually they claim to be issuing a credit for "$9.99", then "$10", then "$10.59." Will wait to see. I will never order from them again!

Call center took 20 minutes to order one item! It was terrible, the person doesn’t understand English. I kindly told him that I couldn’t keep repeating my address and hung up at 20 minutes. I will never order from them again and will go to my local store. What a shame.

05/18/2021 - I am updating my review because even after 2 phone calls to Intheswim customer service, where I was assured both times that a refund was being issued, out of nowhere four boxes full of chlorine showed up at my doorstep.

Original review below for reference:
Ordered 96 1LB bags of pool shock. Money was taken from my account, order was marked as processed and fulfilled on intheswim website. A week later, no tracking information beyond "label created". Long story short: they don't have the product to ship, they still took the money from my account and never shipped anything. FRAUD.

Have been a customer for 18 years with no issues. Since last fall, this company has gotten incredibly bad. Phillipine call center is less than helpful.

I used to buy all of my supplies from In the Swim but now they have been bought out by Leslie's pool and all customer service like everything else is reading off cue cards from the Philippines. They know NOTHING about pools and every time I ask to speak to the states they send me into a cue that eventually hangs up. Horrible company now. Won't do business with them again.

Been with this company for years, when I looked at the catalog to order my supplies ,then went online and the online prices were higher then catalog, asked for the catalog price, they wanted me to take a picture of such ,send it in and if it was approved would get the lower of the two. Asked the customer service person from overseas why they just couldn't look at the catalog they told me that was a separate entity seems this comes very close to false advertising

the only reason I gave them 1 star is because I could not proceed without clicking on 1 star. When I placed the ordered It was advertised that orders over $100 had free shipping, I was charged shipping. I was told delivery would be within a week. after 3 weeks I was told delivery will be in 6 weeks. Customer service is outsourced to a foreign country. so good luck trying to understand their broken english

I was a loyal customer of intheswim.com since 2007. They were always cheaper than the local pool stores, offered regular discounts to regular customers and I always bought my pool chemicals from them. You might as well not bother trying any discount code. I regularly get emails & flyers in the mail advertising percent off discounts. However, every time I have tried recently the codes never apply to chemicals. They also never specifically never list discount exclusions on emails, printed mail, or online. It simply states "*discount does not apply on selected objects" pretty vague so of course it never applies to any chemical. I can now buy cheaper locally even with taxes.

"Don't buy from this company. We used to love this company, but something has changed since last year. Now, they charge you twice, so pay attention. Customer service has no idea what they are doing. They are using people overseas to answer their phone. They never email you with a confirmation of your receipt, shipping takes a lot longer. We won't use this company anymore!"

I bought a 16 mil solar cover from In the Swim for $175 for my lap pool, and about 8 months later I mailed them pictures of the failed solar cover, as requested when I called. They said they'd reply in 48, then 72 hours. A week and a half later I called In the Swim to find they had denied my request, but never called me back. They would sell me another new cover with 15% discount. They don't stand behind warranties! Look elsewhere!

DO NOT BUY ANYTHING FROM THIS COMPANY!!!
returned a $800.00 pool filter to them in June 2020 that was shipped to me past cancel date. I had FEDEX proof of delivery. they denied that it was returned. had to fight with them and amazon for 6 MONTHS to get my money back. the worst customer service staff on the planet.

Don't waste your money on their 16mil Solar cover with its year Warranty. Bubbles falling off within a year but specifically excluded from the Warranty.

Ordered two pool covers in September; one was a floating cover for safety of my small dog and the other was a mesh cover that lets water through but catches leaves. I never even got an order confirmation from them but received my order timely. However, it was missing the water bags that were supposed to come with the mesh cover. I called and spoke with Customer Service who researched my order, apologized for the mistake and told me that I would receive the water bags in about a week. They never came. Extremely disappointed, I contacted them again in mid November (after having to close my pool without the bags using ropes to tie the mesh cover down) and this time was totally lied to. The agent told me that he could not find my order, which I could not anymore either, and then after I sent him a photo of my shipping label off the box suddenly decided that the cover I ordered did NOT come with the water bags even though another agent had previously told me that it was a mistake and they would be sent. Evidently, someone was lying and I do know what I ordered. I did hours of research about what I wanted before I ordered. TOTALLY FEEL RIPPED OFF!!