Delay tactics on returns policy
Like many of the other comments on this side, JacketEx have sent a jacket that's too small and they then challenge whether or not we ordered the right size. Delivery was slow. Despite claims of free returns and full refunds, I had to raise a credit dispute with my card provider to convince JacketEx to offer a full refund. Although not yet resolved, they are letting me keep the jacket. It seems that they ship from Pakistan. In the end of worked out, but a lot of hassle. When this is resolved I will not be buying from them again.








