JAC Vapour Avis 

In a previous review I criticised Jac Vapour for poor communication. I have now learned that they had some serious problems with their communication systems and that my review was unfair. I now return to my previous belief that that they are my favourite suppliers for ecig material and apologise if my review has put anyone off purchasing from them.

I get more impressed every time I talk to them! The S22 series is all I ever use.
My problem was that the battery was flashing red after I changed the coil.
Not only did they tell me what to do, they linked a youtube video showing me!

I’ve been using Jacvapour for years and they’ve always sold excellent products.
I’ve always been looked after well with some of the best customer service I’ve ever experienced online. Well done and thank you.

Great products and great customer service,
The s22 VAPE is my favourite every day vape, the Stars and Stripes is one of the best tobacco flavours I've found anywhere.
The customer service with a recent issue was excellent. They were quick to respond, and just as quick to resolve the problem.
Very much recommend

Fantastic produces and an excellent customer service.

I've been with JacVapour for around 10 years now and as you would imagine I have had some minor issues from time to time, (but not many in the grand scheme of things).

On every contact experience I have found the guys at Jac Vapour to be knowledgeable, understanding and sympathetic to genuine issues.

I've also always parted following contact with a positive experience.

I'll be sticking with this firm as the products and service levels are excellent.

The team at JAC Vapour were fantastic and help when I missed my delivery. They arranged for a next day delivery. The service and quality have always been excellent and I have been using JAC Vapour products for years now.

I ordered the new Puff Box Hybrid in Teal and some pods. Delivery was great however, on opening, I discovered I'd received a white puff box instead of the teal... not a biggie but I like bright things!
I sent an email and Duncan reached out to me on the same day and was amazing. He's kindly sent me out a FOC teal puff box with many apologies. You can't do better than that.
We all get things wrong sometimes but it's the way companies reach out and resolve the issue that makes the difference. I still definitely reorder with confidence from this company again.

Quality items great price my go to

This company is seriously changing the game!

If you’ve tried quitting vaping but zero-nicotine liquids just feel like a weak copy, you have to try the Puff Box Zero and their liquids. The throat hit is spot on — feels like vaping something with 10 to 20 mg of nicotine, which honestly makes all the difference when you’re trying to kick the nicotine habit but still want that satisfying hit.

I’m so happy I found this — the flavors are great, the quality’s awesome, and it’s really helped me move on from nicotine.

If you’re struggling to quit but don’t want to give up the whole vape experience, this is exactly what you need. Big thanks to this company for making quitting actually doable!

Customer service and reply time is top notch over any issue. No complaints

Great company… Any hardware I’ve ordered in the past has been high-quality & lasted for ages. I was recently sent the wrong product and the issue was resolved the next day without any question ..fantastic

Prompt delivery. Good quality products.

Best customer service and technical support I’ve ever experienced!

Used their products for over 12 years now, and don't feel the need to look elsewhere. The customer service is superb too, staff are very easy to get hold of and accommodating.

One of the two vapes I received doesn't charge at all. I've already submitted a support ticket and sent two emails, but haven't had any response. It feels like customer service is just as understaffed as the shipping department—'next-day delivery' seems to mean three or four days, if you're lucky

All my vapes died on me in the US then I put in an order when I returned. I got them the next day after I spoke to an employee. This company is the best they go above and beyond. Fabulous

I had an excellent experience with Duncan from JAC Vapour. His customer service was outstanding—professional, prompt, and genuinely helpful throughout our interaction. He took the time to understand my issue and provided a clear and efficient solution, making the entire process hassle-free.

It’s rare to come across such responsive and courteous support these days, and Duncan’s approach really stood out. He’s a credit to the JAC Vapour team. Thank you again for the great service!

As always fab customer service team, quick responses and above and beyond service