Jaycotts Sewing Supplies Avis 

I ordered several items on 11 May and when the package arrived 2 items were missing. I emailed and had no response. I emailed again a week later and still no response. I then posted them my invoice, a pattern I wanted to return and marked on the invoice the items that were missing and asked them to refund or send them on. That was over a week ago and still no response - not even an email to say they are dealing with it. I have now given up getting a refund or the missing items and I will not order from them again.

Update: Can't fault the customer service from Jaycotts so adding an extra star! They have offered a refund including return postage if required but also offered some information on sizing and how it might still be suitable!
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Order arrived in OK time, especially regarding the current situation - but unfortunately the pattern has arrived in US sizes and not UK.

I ordered a dress pattern in sizes 6-14 as a gift for a woman who is size 8. There is no mention whatsoever of sizes being US sizes on the website, just a size guide with measurements (which I obviously couldn't get, it being a gift). I assumed it being from size 6 that she would be able to use the one best for her size when she comes to use it.

As the pattern is US sizes it's now almost certainly going to be too large for her (US 6 is UK 10) and her birthday is on Saturday. I'm not confident she is happy to adjust the patterns so it's going back.

Suggest Jaycotts amend their online details - if an item is in US sizes, just say so!

Order came super quick even though I was prepared for a long wait given the current difficult circumstances. I also loved that they included an appropriate substitute for an item that was not in stock. Brilliant all round. Thank you very much.

Brilliant service! The pattern arrived before the email to confirm delivery! I am so impressed with the speed of delivery, especially during the current situation when everything takes longer.

A 14 year old making her first item of clothing from a pattern was very happy! She almost finished it before the due date for delivery!

I ordered the wrong foot for my sewing machine as I didn't know which foot I needed, and they helped me find the right one, refunded me for the difference and exchanged it for me, all during the pandemic. I spoke to Alex, who explained the difference between the feet to me and sorted it all out. Really polite conversation and excellent service.

Absolutely first class service. Order was swiftly dispatched and very well packaged. Great range of products and helpful videos on their webpage as well. Would highly recommend.

Hi, I just wanted to say a huge Thankyou for your excellent and speedy service. I’m in love with my machine (Bernina 335) and though my 1972 bernina 830 is still going, I swapped to the new one and whizzed through 2 more sets of scrubs for my local hospital in record time! It’s a dream
Hope you and all your staff stay safe whilst continuing to work

Jaycotts has never let me down and hasn't this time either, on receipt of my Janome Machine which I am using as a back up. Ordered Thursday delivered Friday. Super little machine, just what I needed. thank you Jaycotts, as ever, for your sound advice.

Prompt efficient service at a very difficult time for a very small order

Excellent service with next day delivery of a machine even during the current disruption. Would highly recommend Jaycots.

Jaycotts are amazing! Due to these strange virus-impacted times, I'd braced myself for a couple of weeks without a light on my sewing machine, but Jaycotts delivered in just five days. Thank you! Now...back to making scrubs bags for our amazing health and care workers.

Very rapid service despite a reasonable warning that deliveries are taking a bit longer than usual at the moment. Not only that, but I was delighted to see that the packaging used was recycled, recyclable and minimal. This is very important to me and I hope to other crafters too. I would heartily recommend Jaycotts for service, range and business ethos. Many thanks, Helen Wood

I visit Jaycotts quite regularly as I live in the Chester area and always find that their customer service is really excellent. They take time to explain how the different machines work and offer sound and genuine advice. I have also found their after sales service is first class and again, nothing is too much trouble for them. I would happily recommend them to anyone interested in anything connected with sewing, be it buying machines, materials or any haberdashery items.

My order for fusible fleece was placed just after lunchtime this Monday and it arrived before lunchtime Tuesday. And that was by first class mail for a delivery charge of only £1.50. That's what I call outstanding customer service. Thank you Jaycotts.

Very easy and quick turnaround on online orders. Thank you

For anything haberdashery, Jaycott's is where to go. Get their paper catalogue - full of stuff you need and stuff you didn't know existed - but need, immediately! All top quality. Always super-fast delivery, with the help of Royal Mail in the UK and all at very reasonable post/packing rate - £1.50 for 1st Class, or free for over £25 order. I love 'em and I don't do gushing compliments as a rule.

Great choice on website. Order arrived speedily and was very nicely packaged.

Wow...what a find...amazing help to my alteration business....so efficient and friendly.
Nothing is too much trouble and when im short of time they pull the stops out to supply me with the haberdashery i need often next day.
Small or large orders ...always a cheerful helpful voice to help.
Thank you so much....EXCELLENT SERVICE.🧵🧵🧵🧵🧵

Very pleased with the whole process, delivered quickly and wrapped sew well in old vogue pattern paper. I will be back for sure.

My first order with Jaycotts and I’m delighted. Arrived in less than 24 hours from placing order. Loved how it was packed with tissue patterns. Will be using again and again and again.