J.B. Hunt Transport Services Avis 101

I will start by saying JB HUNT is a very good Company, don't get me wrong. Some JB hunt account managers treat drivers with respect, care and more but others don't care, all they care about is money and the account looking good. The account that falls in this category is Bridgestone Account in Roanoke, TX, no wonder they are always pulling drivers from other accounts to do their delivery. They don't appreciate drivers who loves doing their job.

I recently had my Peloton bike delivered by Lucmane and his assistant. Lucmane was proactive and called approximately 20 minutes in advance of their arrival. They arrived shortly afterward and were immediately efficient.

While inside my home, they maintained a high level of professionalism and were very nice. The setup was quick and efficient. I particularly appreciated their interaction because they were extremely knowledgeable and helpful throughout the process.

Lucmane also installed the larger replacement seat that I had ordered. He provided a thorough explanation and demonstration of the Peloton bike's various adjustments.

I am very happy with how smoothly the delivery and setup went. Lucmane and his assistant did an outstanding job. Thank you all very much for the great service and positive experience.

*** DO NOT BOOK WITH JBHUNT *** , the Negligence to there duty, breach of contract and carrier neglect needs to be investigated by @FMCSA. I booked a PO TN TO TX delivering today at 6pm. Driver picked up ontime with an ETA of 1300 today, appt was switched to 1900 tomorrow without anyone reaching out adviseing nor confirming , the broker listed on RC hasn’t answered one time he is suppose to be the “Reprensative” , when I mentioned calling carrier relations somebody finally reached out and confirmed the new delivery appt without a reason why it was made and also advised we wouldn’t be getting paid a layover because the driver was late to pickup , which he WAS NOT I sent them a screen shot of the apps status where it shows Arrived Ontime green/clear as day, since then not another response from that person nor the *JB HUNT REPRESENATIVE*. I have been giving 3 different numbers that are out of service and when I do get someone on the line and ask them to trasnfer me to carrier realations they transfer me to a switchboard that doesn’t provide that option. JB HUNT needs to be cited by FMSCA for carrier neglect, and breach of Contract/Instructions , maybe this then would make them understand how serious issues like these can be and what kind of impact it has on smaller bsuiness owners. This is by far the worst experieance I have ever had with a broker giving my 20+years in this industry. Completely unproffesional . DONOT USE JB HUNT , unless really it’s the only option on the board. @FMCSA please look into this issue, jb hunt load # 7DL3739

***** DO NOT BOOK WITH JB HUNT < CARRIER NEGLIGENCE IS AT AN ALL TIME HIGH WITH THIS BROKERAGE****

**DO NOT USE *** DO NOT USE *** DO NOT USE *** DO NOT USE ***

Peloton Tread Delivery: Horrible experience all around. Wish I could give zero stars. They indicated they did not receive the pre-delivery information from Peloton so came with a truck that was too big to fit down my road and only two people to attempt to bring the Tread+ down a flight of stairs. So after taking off that morning, I had to reschedule for a week later. The second team came with an appropriate sized truck and team of 3. However, they left plastic wrap all over the machine, did not set up the machine. Overall, an extremely disappointing experience with unprofessionalism all around.

I wish if I could give 0 for this service . Guys with 0 responsibility , I will not choose them for next time . No response , no understanding !

I can’t leave zero stars unfortunately. I was cancelled 3 times (4 actually because they didn’t email me once even though they confirmed date on phone). Each time right before delivery day. The last straw was the last time when they left a voicemail saying for personal reasons they had to cancel. Then when I call back to reschedule they said they had a lot of drivers quitting. I was so upset I canceled my whole order. When I called them to place a complaint, conveniently they hung up. I do not want to go through them AGAIN. Management needs to do better.

I see why their rating is so low, Peleton needs to use a better transportation service. I have had my delivery re-scheduled 3 times so far and they still can not tell me when my equipment will be delivered. This is completely unacceptable. Waiting on a call back from a supervisor, but no one has been able to help me so far so expectations are very low. Beyond disappointed!

If I could give them 0 stars I would. I ordered a Peloton in February. Waited a month for the delivery date, set up by Peloton. Received 5 confirmation emails, took day off work. 12 hours prior to delivery received final confirmation to have space ready and 3 hour window. Received cancellation notice from JB Hunt the day before delivery due to them calling me from 800 number labeled “spam risk” in my phone because I didn’t answer. The delivery had been set up for a month and I confirmed 5 times. It’s like they look for loopholes to get out of jobs paid for by customer due to their overbooking errors. I canceled entirely. Will not use them again due to unreliability.

The delivery truck drove past me twice and then canceled my delivery cuz the street was too busy to stop. This was for a fridge from best buy. For reference, UPS, USPS, Fedex, Matress Firm, and Best Buy (TV delivery) had absolutely 0 issues with delivering. Garbage company with lazy baby drivers

Still have not received our delivery. They said last week they had the item. This week they say they have not received it from the company. We’ve been rescheduled three times. Customer service was supposed to get back to be yesterday, never did.

Let’s be perfectly clear that the one star is only because of Celeste, the customer service representative (I would actually give her 5 stars, but that’s not why I’m here)
Our whirlpool washer and dryer were scheduled to be delivered 1/9/26. They called, from the front of our house, and said they wouldn’t deliver because we had snow on our driveway. Yes it is winter in Ohio. Path was cleared for them to park and walk, so I didn’t see the issue.
I called my husband to tell him and he wanted their number to better understand why they wouldn’t deliver it (they were right outside our home). The delivery guy told my husband to talk to his f&$@ing wife because he already explained it. My husband tried to call back and all calls went to voicemail.
I called JB Hunt to share this experience and made it clear that we DO NOT want the same crew to deliver on our “reschedule” date.
UNBELIEVABLE service. Our country is so damn soft that delivery “men” are scared of snow because they “don’t feel safe”, then they proceed to swear at their customers.
I have read other reviews from Whirlpool customers that are not good no hope whirlpool reconsiders who they use to represent their products.

I am in the Columbus, Ohio area. I ordered a dishwasher from Whirlpool who sent two "installation" techs from JB Hunt. First one (Methy) looked under the kitchen cabinet 10 seconds and declared the water valve that he said needed to be disconnected from the old dishwasher and connected the new one "was the most corroded water valve I have ever seen". Yes, the water value he was focused on (1 of 2) was but it was not the water valve in use or that was connected to the existing dishwasher machine! The one in use and connected to the existing dishwasher to be replaced has fairly new brass fittings and was clearly visible to the naked eye! The second tech (Tubby) was looking under the sink (he wasn't going to fit) and was quiet. Methy proceeded to get into an argument with my disabled husband about needing a plumber and his years of experience (husband is 65 and recently retired and has extensive experience in connecting cement plant additive systems including plumbing). I refused delivery of the dishwasher today although they sure wanted us to let them drop the unit and run. They took pictures. My husband and I let them leave and also took pictures. Our pictures show the closed corroded valve with the existing water line to the dishwasher going right under it to the working valve. In other words, Methy and Tubby didn't want to do their job of installing the new unit and hauling the old unit away. If Methy hadn't been so belligerent to my husband, who is on oxygen awaiting a lung transplant, I might have said leave it but now I am furious. I have reached out to Whirlpool, JB Hunt and also Tubby who left his cell phone number just before they arrived. JB Hunt and Tubby hasn't called back. Whirlpool has rescheduled another delivery date, but I refused to have that same team in my house because they are either willfully lazy or just simply too incompetent to connect a dishwasher. Methy also owes my husband an apology before he crosses my thresh hold again. I am seriously considering cancelling the Whirlpool order all together. I work for a major employer whose employees buy Whirlpool through Perks at Work. I will follow up with our HR and Perks at Work to see if Whirlpool should come off the list if they continue to rely on JB Hunt for delivery as my experience does not appear to be an isolated one. Whirlpool also needs to consider another contracted delivery and installation company based on the reviews I have now read.

I had an excellent delivery and setup experience with JB Hunt for my Peloton bike. Luis and Jesus were absolutely outstanding! They delivered the bike inside my home, placed it exactly where I wanted it, assembled everything, and made sure it was fully working before they left.

They were extremely professional, patient, and detail-oriented — even waiting while I connected the bike to my wifi and ensured everything was set up properly. It truly felt like white-glove service from start to finish.

I ordered my Peloton from the Dallas NorthPark Mall location, and JB Hunt handled the delivery and setup flawlessly. Huge thanks to Luis and Jesus for such great service. I highly recommend them!

I'm only giving two stars because the people you talk to from JB Hunt are nice, but their delivery service is chaotic. So the two stars are for pleasant employees. I'm not sure why they have a form for the customer to fill out stating specifics of the delivery because it seems that everything you put in the form is completely ignored. Twice now I have selected an afternoon slot and both times they are calling at 9:00 am to say they're 1/2 hour away. Lots of other issues too, but I'm too aggravated to write them all here.

Delivery today for a whirlpool wall oven. Paid for delivery and install. Dude was a POS from the second he got here. Complained about everything. We went to get a block of wood to support the oven. He grabbed his tools and said I'm not waiting. Walked out, bitching at us, and left. We now have a wall oven just sitting on the floor. My wife and I are in our 60s and no way can we lift it. We have no idea what to do.

Installed washer and dryer wrong. Reversed hot and cokd water, wife fixed. Did not hook up dryer vent to connection to go outside. JB Hunt scheduled ro fix.

Terrible ignorance.

I scheduled a delivery on December 5th for the 29th. The 29th came and the delivery window passed and an hour later JB Hunt called me to let me know they never actually "scheduled a driver to deliver the product" and wanted to reschedule me for January 14th with no option for earlier delivery.

January 14th comes and an hour into the delivery window I have the fear the same thing is going to happen. I call JB Hunt again and they say that they don't actually any inventory and will have to reschedule again, this time to January 28th.

I will be taking at least 3 days off of work because of the 4 hour delivery window. No expedited delivery and no compensation for all of their failed deliveries. I would not risk using them for anything I actually expect to receive. They repeatedly fail to delivery and can't even notify the customer in advance. It's up to the customer to contact them repeatedly to ensure they they will actually receive the product at the scheduled time

My experience with JB Hunt Home Delivery representative Michelle M has been excellent. She is knowledgeable, professional, and has a wonderful attitude. Michelle answered all of my questions and truly put me at ease, making me feel confident that my delivery was being handled with care and expertise. She is absolutely an asset to JB Hunt.

Every time we have a delivery scheduled with J.B. Hunt, they reschedule due to the weather—3 years of dealing with this company's terrible service and cancellations. The last planned delivery was rescheduled, and they almost didn't deliver the product because it had to go up a flight of stairs (which was detailed in the notes). I ended up having to help them. Why do companies still outsource their deliveries to J.B. Hunt?

Low rates and Superbad costumer service, rude agents..