Ordered a product for collection at their Enfield branch. Order confirmation came through as did a reminder to collect on the day. On arrival, we were simply told that the product was out of stock a... Voir plus
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Lisez les avis des autres
I've been a customer of JJ's for 15 years. For the most part I collect my orders from Basingstoke. The service is first class and I tend to be loaded and on my way with 10 minutes of my normal 6am arr... Voir plus
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I really love shopping at JJ Food, especially the one in the Leicester area. Their customer service is excellent, and the prices are very reasonable. They always have amazing deals — for example, when... Voir plus
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Been a customer here jj foods dagenham branch since 6 years now, the service is very good and efficient and the staff are very professional and friendly, they’re more of good friends after all this... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
JJ Foodservice is a UK-based food and drink wholesaler, supplying chef-quality ingredients including fresh produce, and catering essentials to households and businesses through 12 branches nationwide. For more than 35 years, we’ve been committed to making great food accessible to everyone. Whether you’re running a busy kitchen, a local café, or simply stocking up at home, we’re here to help with everything from everyday staples to big brand favourites. Ordering with JJ is simple and flexible. Customers can shop online, through the JJ app, by phone, or in-branch with support from our friendly team and self-service kiosks. With the choice of collection or delivery, we make it easy to get what you need, when you need it. Orders over £79 placed by 6pm qualify for next-day delivery, so you can rely on us for speed and convenience. But we’re more than just a wholesaler. We’re proud to play an active role in the communities we serve, including supporting local charities and food banks. Our mission is to deliver not just delicious food, but also a positive impact 💙 Find out more at www.jjfoodservice.com
Coordonnées de contact
7 Solar Way, Innova Park, EN3 7XY, Enfield, Royaume-Uni
- +441992701701
- Comms@jjfoodservice.com
- www.jjfoodservice.com
4,5
Excellent
545 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Incredibly disappointing experience
Ordered a product for collection at their Enfield branch. Order confirmation came through as did a reminder to collect on the day. On arrival, we were simply told that the product was out of stock and that was that, not even an apology. It was so disappointing and frustrating. If they had told us in advance, it would have saved us the 2 hour round trip, cost of fuel and we could have ordered form elsewhere - terrible customer service. I won't order from them again as the order clearly can't be guaranteed.
Thanks for your reply - can you give me contact details to get in touch please? I have tried calling customer services over the last few days but no-one has answered the call.
26 février 2026
Avis spontané
Réponse : JJ Foodservice Limited
Dear HH,
We have attempted to locate your account on our system; however, we have been unable to find any records based on the information provided.
We would be grateful if you could kindly contact us with your order number or any additional details so that we may investigate this matter further and assist you as quickly as possible.
Please drop us an email at info@jjfoodservice.com with your contact info. We’d be happy to look into this and assist you further!
Kind Regards,
The JJ FoodService Team
I am a regular restaurant customer of…
I am a regular restaurant customer of JJ Food Service and have been purchasing from the Dagenham branch. Unfortunately, I have experienced a recurring and very frustrating issue with their service.
When ordering online early in the morning (for example at 7:30am), the earliest available collection slot is often 9:30am, which forces me to wait 2 hours. However, when I arrive at the branch, both the warehouse and collection area are completely empty, and there are no customers waiting. Despite this, there is no flexibility or willingness to assist with an earlier collection.
This creates an unnecessary delay and forces customers like myself to either wait excessively or purchase items elsewhere at higher cost. This issue has happened multiple times and has made me avoid the Dagenham branch whenever possible. Instead, I travel much further to the Enfield branch, where the service is more reliable.
What is disappointing is that JJ Food Service representatives frequently visit our restaurant to promote their products, yet when we need basic service and flexibility, it is not provided. This lack of practical customer support makes it very easy for JJ Food Service to lose loyal customers.
This is not a complex issue to fix, but it has unfortunately become a chronic service problem due to lack of attention and customer care.
I would also like to clarify that I am not writing this review to punish the company or to damage their reputation. I am also not leaving a negative rating out of frustration. My intention is simply to bring attention to a service issue that could be easily improved.
JJ Food Service is an important supplier for many restaurants like ours, and I hope this feedback reaches the right people. With better attention and flexibility at the branch level, the customer experience could be significantly improved. I genuinely hope this matter is taken seriously and resolved for the benefit of both the company and its loyal customers.
20 février 2026
Avis spontané
Réponse : JJ Foodservice Limited
Dear Serdar,
Thank you for taking the time to provide detailed and constructive feedback regarding your recent experiences at our Dagenham branch. We sincerely appreciate your loyalty to JJ Food Service and your willingness to share these insights with us.
We are very keen to discuss the concerns you've raised regarding collection slot flexibility and the wait times you described. We want to ensure our service matches the efficiency our customers expect.
Unfortunately, we have been unable to locate your account. To help us investigate this matter further and address the specific issues at the Dagenham branch, could you please reach out to us directly 01992 701 701 ( option 2).
We value your business and are committed to resolving this to ensure your future visits are as seamless as possible.
Kind regards,
The JJ Foodservice Team
I am very disappointed with the quality…
I am very disappointed with the quality of the halal beef and lamb minced meat I recently purchased from JJ Food Service.
The meat had a very strong, unpleasant smell as soon as it was opened, which immediately raised concerns about freshness. In addition, the quality was poor, with an excessive amount of white veins and fatty tissue throughout the mince. This made it difficult to use and not suitable for proper cooking.
As a regular customer, I expect much better quality control, especially when it comes to halal meat products. I hope this issue is taken seriously and that steps are taken to improve product quality in the future.
1 février 2026
Avis spontané
Réponse : JJ Foodservice Limited
Dear Customer,
Thank you for sharing your concerns. We take product quality—especially on fresh and halal items—very seriously.
We’ve checked our system but were unable to locate your account details based on the name used in your review. To investigate this properly and resolve the matter for you, could you please contact us directly with your order number or account information?
You can reach us at 01992 701 701 or customercare@jjfoodservice.com.
Once we have the details, we’ll be able to look into this promptly and put things right.
Kind regards,
The JJ Foodservice Team
If there were an option for 0 stars i…
If there were an option for 0 stars i would leave it zero stars . Check your orders when you get them as i received a different thing . My husband had ordered 6 ducks labelled as halal and we received 6 ducks not halal a different brand that had nothing to do with the brand on the app . I made a mistake and didn’t check for the halal label i had already opened to cook two of the ducks when my husband checked the name and said that its not the same what i ordered. Iam extremely disappointed as they are not helping a total waste of money as i cant eat them . This is not acceptable please be careful when ordering from here check your products
1 février 2026
Avis spontané
Réponse : JJ Foodservice Limited
Hi Jola
Thank you for taking the time to share your experience.
Thank you for taking the time to share your experience, and we are genuinely sorry for what happened with your order. You should always receive exactly what you purchased, especially when it comes to halal products, and we understand how upsetting and inconvenient this situation was for you.
We have now issued you a full credit, and we’re putting additional checks in place to make sure this does not happen again. Your feedback has helped us identify where our process can be improved, and we are taking it seriously.
Thank you for bringing this to our attention, and again, we’re very sorry for the frustration this caused. If you ever need further support, our customer service team is here to help.
JJ service/Home delivery
A realy bad experience with this company ordered 5kg aubergines all are rotten. Total waste of money and time. Provide totally unhygienic food.
29 janvier 2026
Avis spontané
Réponse : JJ Foodservice Limited
Hello there,
Thanks for your review.
Delivering quality products is important to us, and we take this feedback seriously.
We’d like to look into what may have happened, but we’ll need a bit more information to do so.
Please can you share:
Your customer account number
The branch you ordered from
Whether this was JJ Service or Home Delivery
Once we have these details, we can investigate further.
Thanks.
You have to improve you JJ app
You have to improve you JJ app, it drive me crazy when I try to order every time, I have to waste lot of my time in it just to pay as it keep loading and loading. It’s very annoying. Please have a look and improve it.
27 janvier 2026
Avis spontané
Réponse : JJ Foodservice Limited
Dear Shifan
Thanks for your feedback.
We’re aware that app performance is critical when placing orders, particularly at checkout, and comments like this are shared with our digital team for review.
If you’re happy to help us look into this further, it would be useful to know:
- Whether you’re using iOS or Android
- The app version (if known)
- Whether the issue happens on Wi‑Fi or mobile data
- At what point it keeps loading (e.g. basket, payment, confirmation)
In the meantime, if you experience delays in the app, ordering via our website can be a quicker alternative, especially at payment stage.
Thanks again for taking the time to share your experience — it helps us identify where improvements are needed.
Non existent customer service.
Hi , I went to the Leeds branch to raise a complaint about a defective frozen product I received and the staff at the office were not at all helpful.
The customer service is non existent no answer when I tried to call.
Situation - I have taken a chicken shawarma 5kg from the Leeds branch , and when I went to my store and opened it the shape of the shawarma was deformed.
Informed the same to the front of office staff about this and their answer was to call the customer care ( which never picks up the call ) or email them.
I clearly informed them that it’s not the refund I am after but what’s the remedy if I get this situation going forward and I was told to request the delivery staff to open up every frozen product and check and then collect it.
Is this really a remedy a company of this size recommend.
No one is even ready to listen to the problem.
Very disappointing.
Update —
I got the product to the site but the employee refused to have a look at it. I requested of I can speak to a line manager or manger but no one was at the site is what I got as a reply.
I called the customer care and was online for at least an hour but no one literally no one attended the call.
Ok I will be opening each and every frozen product going forward and check if before collection as suggested.
Many thanks.
14 janvier 2026
Avis spontané
Réponse : JJ Foodservice Limited
Dear Rohit,
Thank you for taking the time to share your feedback. We’ve reviewed this in detail with our Leeds branch team.
Our records show that the concern was raised on 14th regarding the quality of a frozen chicken shawarma product. At the time, the product was not brought back to the branch and no photos or evidence were provided, which meant the team were unable to assess the issue on the spot.
You were therefore advised to contact Customer Care and provide images, so the matter could be reviewed properly and appropriate next steps agreed. This is our standard process for product quality concerns.
For future collections, the team also suggested checking frozen products at the collection point, so any issues can be addressed immediately.
We’re always keen to resolve concerns fairly. If you’d like us to look into this further, please contact Customer Care with the relevant details and images, and we’ll be happy to assist.
Kind regards,
The JJ Foodservice Team
Rubbish new system
Rubbish new system. People move forward in time you guys have taken a massive step back. And get people who have people skills to manage situations rather than bark at customers telling them don’t come before your scheduled time!
14 janvier 2026
Avis spontané
Réponse : JJ Foodservice Limited
Dear Raj,
Thank you for taking the time to leave a review. We take all feedback seriously, as we always aim to deliver a quality service and a positive experience for our customers.
Our slot allocation system is designed to help ensure that all customers can collect their orders quickly and smoothly. When customers arrive earlier than their allocated time, it can impact those who arrive on schedule. While we always endeavour to serve everyone as efficiently as possible, arriving within your allocated slot helps us manage collections fairly for all customers.
If you’re able to share a few more details – including the branch you visited and your account number – we’d be happy to look into this further and follow up with you once reviewed.
Kind regards,
The JJ Foodservice Team
I've been a customer of JJ's for 15…
I've been a customer of JJ's for 15 years. For the most part I collect my orders from Basingstoke. The service is first class and I tend to be loaded and on my way with 10 minutes of my normal 6am arrival. Both the office staff and warehouse staff are very helpful. On the rare occasion I have a problem it has been satisfactorily resolved by the customer service team. Prices and product range are pretty good - hence why I have a customer for so long.
5 janvier 2026
Avis spontané
Réponse : JJ Foodservice Limited
Dear Duncan
Thank you for your continued support and for taking the time to share such thoughtful feedback.
We’re delighted to hear that your experience at our Basingstoke branch has been consistently positive, and that the team helps get you loaded and on your way so quickly each morning.
It’s great to know both our office and warehouse teams are making a difference, and that any rare issues have been resolved promptly by our customer service team.
We truly value your loyalty over the past 15 years and appreciate your comments on our pricing and product range. Feedback like this means a great deal to the whole team.
We look forward to continuing to support your business for many years to come.
The loading staff and service is very…
The loading staff and service is very poor. They missed my items second time and have done the same in the past
Extremely poor customer service.
7 janvier 2026
Avis spontané
Réponse : JJ Foodservice Limited
Hello Adam,
Thank you for sharing your feedback. Our team has reviewed the situation and we can see that an item was missing – we sincerely apologise for the inconvenience this caused.
We’ve been in touch to help resolve the issue and want to assure you that we take this seriously. Your feedback will be used as a learning opportunity to strengthen our processes and training, as we remain committed to delivering a quality service.
Thank you again for bringing this to our attention. We hope to welcome you back soon at the Enfield branch.
Warm regards,
The JJ Foodservice Team
Our restaurant sources all its…
Our restaurant sources all its essentials from this supplier, covering everything from A to Z. Although their rates are above what others offer, the quality justifies the cost.
21 décembre 2025
Avis spontané
Réponse : JJ Foodservice Limited
Dear Mimi
Thank you so much for taking the time to leave this review!
We’re delighted to hear that your restaurant relies on us for everything from A to Z – it means a lot to know that we’re supporting your operation end‑to‑end.
We appreciate your honest comment about pricing. While we’re not always the cheapest, we work hard to ensure the quality, consistency, and reliability of every product we offer. It’s great to hear that you feel the value justifies the cost.
If there’s ever anything more we can do to support you, please don’t hesitate to reach out. We’re here to help your business thrive.
Thanks again for your trust and continued support!
Great service and delivery perfect as…
Great service and delivery perfect as usual and kind extra item as a replacement.. Thank you
17 décembre 2025
Avis spontané
Réponse : JJ Foodservice Limited
Hi Maxine,
Thank you so much for your kind words! We’re delighted to hear that your delivery was perfect as usual and that the replacement item met your expectations. Your continued trust means a lot to us, and we look forward to serving you again soon.
Best regards,
The JJ Foodservice Team
Really bad service
Really bad service, order delivered incomplete and no response from my email and telephone calls.
3 décembre 2025
Avis spontané
Réponse : JJ Foodservice Limited
Hello Vanessa,
Thank you for sharing your feedback. We’re sorry to hear about your experience and appreciate the opportunity to clarify what happened.
After reviewing the situation, we understand that your order was short on wings, and we apologise for the inconvenience this caused.
Our Customer Care team spoke with you directly and, as a home consumer, next-day delivery wasn’t possible. However, we offered a one-off exception for you to collect the missing items from our Barnet branch to ensure you had what you needed for your function.
We also provided an email address for further assistance, but unfortunately, we didn’t receive any follow-up message. We always aim to resolve issues quickly and fairly, and we regret that this wasn’t reflected in your review.
If you feel this clarifies the situation, we’d greatly appreciate it if you could update your review to reflect the support offered.
Thank you,
JJ Foodservice Customer Care Team
JJ Sidcup
Staff and management are focused on service and customer care.
Wish all companies were caring and accountable
24 novembre 2025
Avis spontané
Réponse : JJ Foodservice Limited
Dear Harry
That's such lovely feedback to read – thank you so much for taking the time to share it. We care very much about our customers and being accountable. Thanks for noticing and we look forward to welcoming you back to the Sidcup branch soon 💙
Amazing service from Dagenham
Amazing service from Dagenham
Always fast and best service
All the stuffs are serving with a smile and very friendly
21 novembre 2025
Avis spontané
Réponse : JJ Foodservice Limited
Dear AlAi
Thanks for taking the time to leave us a review – it's great to hear that the staff serve you with a smile and that they are friendly – that's what we aim for every day. We look forward to seeing you again soon!
Dagenham always give me best service
Dagenham always give me best service
I am really happy with their service
21 novembre 2025
Avis spontané
Réponse : JJ Foodservice Limited
Hello there,
Thanks for leaving us a five star review. It's great to know that our Dagenham team is providing service you are happy with.
We look forward to seeing you again soon! 😊
Dagenham is outstanding
Dagenham is outstanding
All the cashiers are amazing and giving me fantastic service.
I am very happy with their service
21 novembre 2025
Avis spontané
Réponse : JJ Foodservice Limited
Dear KR Hasan,
Thanks so much for the kind review – we are delighted to hear that you are happy with the Dagenham team, particularly the cashiers. That's great news. We look forward to seeing you next time 🙌
Réponse : JJ Foodservice Limited
Dear Saffron
Thank you for taking the time to leave us a review – it's great to hear that our Counter team has delivered a five star service. We look forward to seeing you again ⭐️
Jj Dagenham Corina from counter and…
Jj Dagenham Corina from counter and Marian from the warehouse are the best
21 novembre 2025
Avis spontané
Réponse : JJ Foodservice Limited
Dear Adriana,
Thanks for taking the time to leave us a review – it's great to hear that Corina and Marian from the warehouse are delivering quality service. That's what we always aim for ✨ we look forward to seeing you again soon!
Réponse : JJ Foodservice Limited
Dear Husen,
Fantastic to hear you are happy with our Dagenham team, thank you so much for taking the time to leave a positive review. See you soon!
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