JoeBrowns.co.uk Avis 

Excellent customer service! I bought a denim jumpsuit back in February (it's now July) and I saved it till the weather was more appropriate etc. It fitted perfectly and I loved it, but I wore it for the first time, bent over to pick something up and the less side at the back around the shoulder area split. I'd never had this happen before with a jumpsuit and I wear a lot in the same fit.
I thought getting a replacement would be a long shot since it had been so long, but they sent a return label and a replacement jumpsuit no questions asked. There was a little mishap where someone got confused and nearly sent out the wrong item from a newer order but I phoned and got it sorted.
Hopefully this jumpsuit will be fine. I'll be more cautious when I wear it now!

Spoke to one of the staff on customer service a Scottish girl,about my delivery when she said it’s being delivered by Ev I said they are the worse delivery service round were I live,she then proceeded to say I would be better off getting it dropped at a parcel shop I said that I am a lady of 83 and the parcel shops are too far away for me to walk,But then as it wasn’t my actual address, I was getting it delivered to it was a friend next door but one of which there are full flats in and who Walden so there’s always someone that will let them in but the Warden goes at 5 o’clock,But all she was interested in why had I not sent it to the same address that my card is attached to I said because that is a problem that’s why I have it delivered to my friends address but she wouldn’t listen she just kept talking over me. I said that there should be two addresses there’s one to which my card is too and the other one is a delivery address.i have been ordering of of Joe browns for 4/5years but I will never order of off them again,she was rude talking over me and not listening,she needs a lesson on how to talk to people or should I say the elderly?we are a lot slower in our communication, specially when you are hard of hearing and talking to someone with an accent 😡😡😡

To be honest, this Painted motorbike graphic tshirt has been one of the worse Joe Browns items l have ever bought. Purchased from Amazon in May as a gift. Scoured the internet for this in the right size as was out of stock everywhere. It's only been worn twice since buying and washed today, again for the second time. I thought it was inside out but then realised the picture had more or less totally disappeared. Washed as per instructions and l always use a quick wash as well. Sleeve transfer is still ok. Highly disappointed.

I really love the brand Joe browns and love the tunics and have purchase many tunics and tops and duvet sets. I usually purchase these in your larger sizes but just recently have been left disappointed that Jd williams are no longer stocking sizes up to a plus size uk 32. I have nottice you now stock onky up to a UK 24 and hope in the future you expand as im loving the designs of your collections but just have no way of getting the sizes I need. So im having to buy other brands which do not match the tunic style I love with joe browns being 5ft 11 and plus size

Good budget clothing.
I bought a blue blazer for summer - I didn't expect high end but it looked little different to one I spotted in the Goodwood shop at five times the price I paid at Joe Browns. I liked the Goodwood one and delighted I've found something very close for a fraction of the price.
Looks great, fit perfect, delivery rapid.
I pulled the trigger on white jeans yesterday influenced by rewatching the sixties iconic film Blowup. They arrived the next day before midday, quick delivery speed and again look and fit great. Shame Joe Brown doesn't do a cheap Bentley convertible to complete my image.

I ordered two Forever Joe's Essential Cami in white. Very disappointed with the material and sizing. They were described as having a crinkle texture the same as my previous ones which are lovely and good quality. These however are large in size, oddly shaped, so size down and are very thin stretchy material 95% viscose 5% elastane same material you would find in cheap clothes shops. So they are being returned. I know they're not expensive but the material is not as described! They are awful 😞. I've shopped with Joe Browns since they started and I'm finding that a lot of the womens clothes are now being made from these cheaper materials with a high price tag to them so unfortunately I'm not buying as regularly as I used to because of this, which is a shame as I loved the quality and unusual quirky designs they always had 🥺

Never using again. Previous order went through twice for no reason. Sent one back but after one wear discovered the button down dress constatly unbuttons so is unwearable. Made a separate homewear order 6 months ago. They emailed to say the stock was delayed. 6 months later it finally shipped but never arrived. They've now just given me a refund and said its out of stock. So they just had my money for 6 months with nothing whatsoever to show for it. Totally unacceptable.

I have been a customer for years and like their clothes. However I wanted to return the last order and it was impossible. The label return had been torn off, so I had to go to my online account to print a label. I was asked for my order number and email but was told this was invalid. I sent a contact form but received no reply. Finally I telephoned and was told to put the parcel number rather than the order number asked for. This again came back as invalid but the service advisor told me that I need to put it in 3 times to override the system! This did work but it is a returns system so unfit for purpose that I will not risk buying anything from them again.

I like the clothes. I just wont buy again because of their delivery partner Evri. 1 parcel arrived empty. Another late, then marked as delivered when I chased it up with Evri...it clearly wasn't.
In summary....nice products if you get them!

Bought an expensive polo shirt from Joe Browns and after the first wash it was covered in lint - unlike all of my other clothes. I hoped it was just a one-off, but it's the same - or worse - after the second wash. Can't return it now as it's been worn but never buying from Joe Browns again - poor quality.

Nice clothes/shoes that are a bit different. However, I found customer service advisor very patronising when I contacted them this afternoon. I was trying to get a replacement evri label and was being told I must be doing something wrong as I was unable to find Joe browns via the evri link on the website. Therefore, I went through each step with her to which she confirmed were the right steps. Then when I got to the same page she said again I must be doing it wrong. I stated she just confirmed all the steps whilst on the phone to me and asked if there was a way to email a replacement label. In which she kindly did. However, speaking to a customer in this manner I found quite offensive to be told it must be the customer at fault when clearly it was the website. A let down from whay otherwise would be a good company.

I used to think that Joe browns clothing was brilliantly different. The women's selections still are, with new and different items in each catalogue. Menswear not so, how many shirts/t shirts does a man need? Als, and more importantly, the quality of goods has dropped dramatically. 2 pairs of summer shorts have lost their colours so quick that I am reminded of a song by visage. My wife had to repair the pockets on a denim jacket, as they had not been stitched properly . Finally, I recently purchased a men's leather belt. After a few months, the component parts of the belt started to come apart and I had to re-glue them. Not a great state of affairs.

Parcel has been with Evri for at least 8 days. Have emailed Joe Browns but no response. Very disappointed in both companies

I ordered two dresses in regular length. When i received them, both were petite. I called customer service who were apologetic and said will post the correct (regular) once i post the petite dresses back. I did and they kindly returned both dresses back in PETITE size AGAIN! Like, really!!?? Once is a human error but twice? I am not sure if this is a joke or this is their regular service ....or actually their service is a joke but not a very funny one. I am not sure that i have any other option but to return both the dresses as i have no confident that i will be third time lucky!

No updates since I order on the 24th ,customers service is closed until tomorrow. Can you check my order it says status hold ive check . both come up instock there's only 2items ive order . An update would be great .thanks .

First delivery delivered to wrong address.
Evri admitted their fault.
Joe Browns sent replacement by fedex.
They failed to meet express delivery and item arrived too late for Birthday,
Evri collection arranged but they failed to collect.
Eventually had to find a drop off for Evri.
Still waiting for a refund.
Although not directly Joe browns fault they need to sort out their couriers.
I will think twice before trying this company again.
Comedy of errors which took up too much of my time.

Previously ordered and had a decent experience. Just trying to fathom the five stars they've put against and item I'm interested in buying. A review of it seems like a good idea, a good way to gage and see what others think. It's not possible. Checked numerous different items, most are 5 star, no visible review, a few are slightly lower than 5 star. Don't seem to have any relation ship to products, just random high star marks?

I ordered a top which arrived.
Unfortunately too big and nothing like the item illustrated. Trying to return and have asked for QR code, all to no avail.
Useless service for returns
Customer service very poor

Good quality clothing. Prompt delivery. Fair price. I also like the fact that you often show the same item on several models of different sizes and ethnicities. This is both useful for customers and brave of you not to use only stick thin, unrealistic, models.