John Clark Motor Group - BMW Aberdeen Avis 

Nick Garvie was excellent in terms of sourcing a new car and then making all the necessary arrangements. The whole process was very efficient.

Full experience from start to finish was five star, Nothing was to much bother. Our Sales Executive Danial Bianco explained everything in detail the whole process was very easy and quick from ordering the car to collection. This is our 4th BMW from John Clark would highly recommend.

Quick, easy process to upgrade car

Amazing to deal with, friendly, quick and supportive!! Highly recommended

Visited BMW Aberdeen. 20 mins walking about noone about. Sat in car for 10 mins then back out for another 10 mins. Again noone came out to ask if they could help. Noone visible inside.

Great experience dealing with Matthew Jarvis. Clear and concise from start to finish.

Very easy to deal with and pleasure doing with business with.

Thanks again.

I reserved a BMW 3 Series from John Clark BMW Aberdeen exactly one week ago and this has been, without exaggeration, one of the worst dealership experiences I’ve had.

I initially dealt with Daniel Moate in sales. I had already arranged third-party finance before reserving the car. Daniel offered in-house finance but couldn’t match the APR, so he confirmed the dealership was happy for me to proceed using a third-party lender called Car Money.

When Car Money contacted the dealership to request the invoice to release funds, John Clark BMW Aberdeen suddenly refused to work with them, claiming they “don’t work with that company anymore” — despite having worked with them in the past. This was never mentioned before my credit file was subjected to a hard search.

I had also requested a video of the car on Monday, yet did not receive it until Thursday, which already raised concerns about how slow and disorganised this process was.

Because of the finance issue, I asked for my reservation fee back and decided to walk away. At this point, the sales manager Andrew Lax contacted me and said he would match the finance rate I had been offered externally if I used their in-house finance. On this basis, I agreed to proceed.

The following morning, I received two separate emails from Daniel and Andrew confirming the finance was approved and everything was in order. Daniel then called me and arranged a same-day handover.

I live three hours away from the dealership. I arranged transport accordingly. As we had just left my house, Daniel phoned to say they could not release the car due to a “system error” and told me to wait while he resolved it so the journey would not be wasted.

That was on Friday at around 1:15pm.
It is now Monday, and I have heard absolutely nothing from Daniel or Andrew despite trying to contact them.

After allowing a hard credit search knowing they might not proceed — which was bad enough on its own — they then carried out another hard search themselves, and yet here I am with:
• No car
• No explanation
• No contact
• Two hard searches on my credit file
• My reservation fee still out of pocket

To make matters worse, the car is not even reserved. It is still showing as live and available to reserve on both their website and AutoTrader, despite me supposedly having an agreed deal and confirmed handover.

This dealership:
• Changed their stance on finance mid-transaction
• Allowed multiple hard searches without completing a sale
• Confirmed approval and handover in writing
• Cancelled at the last minute
• Then went completely silent

No update.
No apology.
No professionalism.

This is not how a premium brand should operate. I have wasted time, travel arrangements, and damaged my credit profile for nothing due to poor internal communication and complete lack of customer care.

I would strongly advise anyone considering buying from John Clark BMW Aberdeen to think very carefully before committing to anything.

Jacky Chan was an excellent salesman and delivered on everything he said he would.

We saw a car online and made a telephone enquiry. Rhianna dealt with us and was nothing short of perfect in the way she treated us. She made the whole experience straightforward and a pleasure. Even though Aberdeen is quite a distance from us, John Clark Motor Group and in particular Rhianna will be our first choice when the time comes.

Your new care executive ( nick garvie) was extremely helpful

Salesman was polite, helpful and very knowledgeable, he explained everything in great detail.

Rhianna was very helpful.

Great service from Matthew Jarvis. Great car!

Very friendly service. Any and all questions answered with great knowledge. A pleasure to work with Rhianna to get my new car.

Cameron was an absolute pleasure to deal with at John Clark in Aberdeen. He would always respond quickly to emails and calls. When we went in to chat with him and see the car in the flesh he was very through and helped show us all the extra that was in the car we had selected. After this it was an official hand shake and we bought the car. The transaction was very smooth. Once the new car was ready for collection my partner went in to collect it. Cameron took the time to run through everything and setup the app on the phone and get everything linked. Cameron is a very polite young gentleman and great to deal with. Highly recommended.

First of all it was all done through phone and online. I shortlisted a car and I just called. I was taken care by one of the staff member named Mr. Daniel Moates, from that point everything went really smooth, no hiccups or no miss directions. All the information were passed correctly.
Main thing is the staff and service, all were very warm and welcoming (on the call) and accommodated all my requests.

Special thanks to Mr. Daniel, I met him the day I came to collect the car (really an amazing guy).

All of your team members are amazing, very warm and welcoming (which is hard to find nowadays)

Friendly, relaxed personal service. This made the whole process simple and stress free. Excellent.

There was no hard sell, trade in was negotiated and used online offers to balance the deal to a point I was happy with. I now have a fresher vehicle , paying less a month than my prior vehicle. Matthew Jarvis was highly competent ensuring a swift turnaround. I would be more than happy to recommend this service to friends and family.

After visiting several car showrooms, BMW Aberdeen came up top from the salesman Nick, buying the car to after sales.
The only showroom where the salesman wasn’t pushy and took the time to listen to what i was looking for.
Nick spent time finding the perfect car within my budget, video called showing round the outside and inside of the car before collection and on the day of collection took the time to sit in the car with me explaining everything I needed to know before driving away.
Also, after sales call and message ensuring everything with the car was going well.
By far the best experience of buying a car I have ever had.

A great buying experience from John Clark Aberdeen, a returning customer with a trade in and another sale for Mr Nick Garvie, straight talking, no nonsense salesman. A pleasure to do business with.