Assistance in choice of car from sales personnel, Scott, was invaluable in helping my wife and I with our final decision on choice of car make and model. Follow up e-mails and phone calls, on any ques... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementAbbotswell Road, The Autoplex., AB12 3AD Aberdeen, West Tullos Industrial Estate, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Have been a very pleasant experience, starting with the organisation, the reception and the staff. Totally enjoyed driving the electric Renault 4; smooth and nippy, the car had most of the option some... Voir plus
L'entreprise a répondu
Purchase of a new R5 went very smoothly. Sales staff easy to deal with. Happy to explain the process as well as offer no pressure additional services. Vehicle collection equally smooth. Explanation o... Voir plus
L'entreprise a répondu
Excellent service, very friendly, James very knowledgeable about the car (Renault 4), everyone very helpful all round. Enjoyed the test drive. Nice to be able to do without having to go into dealers... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- Centre de contrôle technique
- Garage automobile
- Prestataire de transport automobile privé
- Concessionnaire de motos
- Vendeur de voitures d'occasion
Écrit par l'entreprise
At Specialist Cars Renault in Aberdeen, we are always delighted to welcome new and returning customers. As one of the most experienced and reputable Renault dealers in Scotland, we’re your one-stop-shop for any Renault vehicle needs. Whether you are in the market to purchase your first Renault, wanting to upgrade your existing vehicle or are looking to book your vehicle in for a service, we’re a trusted Renault dealer that will provide you with outstanding levels of customer ser
John Clark Motor Group
Écrit par l'entreprise
- Family Owned Business Focused on Excellent Customer Service
- Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.
John Clark Approved
All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.
Coordonnées de contact
Abbotswell Road, The Autoplex., AB12 3AD, Aberdeen, West Tullos Industrial Estate, Royaume-Uni
- 01224 677 800
4,6
Excellent
411 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Renault 5 Star Experience
Absolutely delighted with the car and Nicole couldn’t have been more helpful.
29 mai 2025
Avis spontané
Réponse de John Clark Motor Group - John Clark Renault
Good Morning, Nichola.
Thank you for your fantastic review! We're so pleased to hear you're absolutely delighted with your new Renault 5. It's also wonderful to know that Nicole provided such helpful and attentive service throughout your experience.
We’ll be sure to pass along your kind words to her. If there’s anything more we can do for you, please don’t hesitate to get in touch.
Best regards,
Erin
James is a delightful person and a…
James is a delightful person and a credit to your organisation.
17 juin 2025
Avis spontané
Réponse de John Clark Motor Group - John Clark Renault
Good Morning, Bill.
Thank you for your kind words! We're so pleased to hear that James made such a positive impression. He truly is a valued member of our team, and we’re delighted to know you found him a delight to deal with.
We’ll be sure to share your lovely feedback with him. If there’s anything more we can assist with, please don’t hesitate to get in touch.
Best Regards,
Erin
Reno comes home
Purchase of a new R5 went very smoothly. Sales staff easy to deal with. Happy to explain the process as well as offer no pressure additional services. Vehicle collection equally smooth. Explanation of the cars fundamentals without dwelling too much on all the tech. Offered to take me to & demo how to use public chargers.
Not much fanfare for the handover. Garage really should better with this element of customer experience. Also multiple online only documents to access & review & sign.
2 juin 2025
Réponse de John Clark Motor Group - John Clark Renault
Good Morning, Brian.
Thank you for taking the time to share your experience. We're really pleased to hear that the purchase of your new Renault 5 went smoothly and that you found our sales staff approachable, informative, and respectful of your preferences. It’s great to know the vehicle handover was clear and that the offer to demonstrate public charging added value to your experience—especially with a new EV.
We do appreciate your honest feedback regarding the handover experience and documentation process. Your comments have been shared with our team as we continue to refine and improve the customer journey.
Thank you again for your feedback—and enjoy every mile in your new R5! If there's anything more we can do for you, please don’t hesitate to get in touch.
Best regards,
Erin
Réponse de John Clark Motor Group - John Clark Renault
Good Morning, Meghan.
Thank you for the fantastic review! We're thrilled to hear that your new car purchase went so smoothly and that you received the brilliant service you’ve come to expect from us. We truly appreciate your continued support and look forward to welcoming you back in the future.
Best regards, Erin
Scott Arthur was extremely polite and…
Scott Arthur was extremely polite and patient, taking time to explain everything clearly, making the process of buying a different car quick and easy.
2 juin 2025
Avis spontané
Réponse de John Clark Motor Group - John Clark Renault
Good Morning, Diane.
Thank you for your kind words! We're delighted to hear that Scott made your experience so smooth and straightforward. His polite and patient approach is exactly what we strive for, and it's great to know he took the time to explain everything clearly.
We’ll be sure to share your feedback with Scott, and if there's anything else we can help with, please don't hesitate to get in touch.
Best Regards,
Erin
Excellent customer service
2 juin 2025
Réponse de John Clark Motor Group - John Clark Renault
Good Morning, Darren.
Thank you for your great feedback! We’re delighted to hear you received excellent customer service at John Clark Renault. Your support is truly appreciated.
If there’s anything else we can help with, please feel free to get in touch.
Best Regards,
Erin
Welcome and friendly dealership
We made an appointment to test drive a new Renault Scenic E.V car. When we went past we were met by a very welcome atmosphere in the showroom by all the staff. The sales executive who dealt with us was very well informed on the features of the car we wished to test drive, he was keen to provide a good deal to match any other price we had seen advertised and worked hard to ensure we were fully satisfied with their offer. The process of purchasing the car was made very straightforward with all details of the deal explained in simple and helpful terms. We left with a brand new car which we could not be happier with, well done all!
22 mai 2025
Réponse de John Clark Motor Group - John Clark Renault
Good Morning, Keith.
Thank you so much for taking the time to share your experience! We're absolutely delighted to hear that your visit to John Clark Renault was met with a warm welcome and that the team, especially your sales executive, made such a positive impression.
It’s fantastic to know you found the test drive informative, the deal competitive, and the entire purchasing process smooth and straightforward. We're thrilled that you're enjoying your brand new Renault Scenic E-Tech and couldn’t be happier that you left fully satisfied.
We’ll be sure to pass along your kind words to everyone involved. If there’s anything more we can do for you, please don’t hesitate to get in touch.
Best regards,
Erin
Good attentive staff and good car
I came into dealership to get idea how much my Renault Clio is worth. Dealership offered a good price for it and presented with purchase options that suits my needs. Sales representative was attentive and not pushy, he did entertain my asks with different options for financing allowing me to make informed choice. Thank you Scott.
In regards to the car, it had a light marks of being used and one loose panel. Might have been on display. As fine as Renault Megan E-Tech is it is over engineered in some aspects (for example passenger detection for airbags).
I definitely had better experience with John Clark Aberdeen this time around. Sales representative Scott did excellent job and was always quick to reply and follow up with promises.
24 mai 2025
Réponse de John Clark Motor Group - John Clark Renault
Good Morning,
Thank you for taking the time to share such thoughtful and constructive feedback. We're delighted to hear that you had a positive experience with our team—especially with Scott. It’s great to know he provided attentive, pressure-free service and took the time to explore various financing options with you to ensure the right fit. We’ll be sure to pass along your kind words to him.
We also appreciate your comments regarding the condition of the vehicle and your observations about the Renault Megane E-Tech. While display models can occasionally show minor signs of use, we always aim to present our vehicles to the highest standard, and we’ll certainly take this on board. Your insights about the vehicle’s features are valuable, and we’re glad they didn’t detract from your overall positive experience.
Thank you again for your trust in John Clark Renault—it's great to hear this visit stood out as one of your better experiences. If there's anything further we can assist you with, please don’t hesitate to get in touch.
Best regards,
Erin
Never had a issue with John Clark
Recently had to discuss my agreement as due to expire at the end of the year. And as per usual I ended up with a nice shiny new car. The service as usual was fantastic never had any issue with John Clark
27 mai 2025
Réponse de John Clark Motor Group - John Clark Renault
Good Morning, Jane.
Thank you for your fantastic review! We're delighted to hear that you've consistently had great experiences with us. It means a lot to know you've never had any issues and continue to receive the level of service we strive to provide.
If there's anything you need going forwa rd, we're always here to help.
Best regards,
Erin
Réponse de John Clark Motor Group - John Clark Renault
Thank you for the great review! We’re really pleased you found the team knowledgeable and helpful — we look forward to welcoming you again soon.
Thank you,
Tom
I am very happy with my car
I am very happy with my car. However, I would have given 5 stars but for a problem finding out what my final payment was to be until the last minute. This was eventually sorted to my satisfaction. Secondly, it's just as well that everything is dealt with digitally otherwise I would have been drowning in a sea of paper. Surely you can find a way to simplify and reduce the amount of 'paperwork'. Otherwise 'good job'.
16 mai 2025
Réponse de John Clark Motor Group - John Clark Renault
Good Afternoon, Jim.
Thank you for taking the time to share your experience. We’re really pleased to hear that you're happy with your car and that, overall, things went well. It’s great to know the final payment issue was resolved to your satisfaction, though we understand how frustrating it must have been not having clarity sooner.
Your feedback has been shared with the team as we continue to improve our customer experience.
Thank you again, and if you have any further questions or need assistance in the future, we’re always here to help.
Best Regards,
Erin
Exceptional Customer Care from Scott Arthur
We purchased a Renault Captur last year from Specialist Cars Aberdeen despite us living just outside Dundee, as the particular model, price and colour was exactly what we were looking for. Scott Arthur was our salesman on that occasion and the process was made so easy and pleasurable that we didn't think twice as to who we would call when we needed a 2nd car.
Scott again picked out exactly what we were after and within a week we were back to collect our Arkana.
Exceptional customer care and made to feel really appreciated.
Highly recommended.
10 mai 2025
Avis spontané
Réponse de John Clark Motor Group - John Clark Renault
Hi Steven,
Wow, thank you so much for your incredible feedback! We're absolutely thrilled to hear about your exceptional experience with Scott Arthur at Specialist Cars Aberdeen. We're especially delighted that you chose to return to us, even from outside Dundee, after such a positive experience with your Renault Captur purchase.
It's wonderful to know that Scott once again found the perfect car for you, the Arkana, and that you felt so appreciated. We're so glad he made both processes easy and pleasurable. We truly value your loyalty and highly recommend Scott's exceptional customer care as well! Enjoy your new Arkana! Kind regards, Lisa
I bought a car on the 28th of April…
I bought a car on the 28th of April paid 10.5k cash which was paid the day after in full. I received the car on Saturday the 3rd of May which I was disgusted by the car inside and out the car was stinking inside. I was told to contact them on Monday as they were short staffed. I went down on the Monday and the sales man agreed that the car had not been cleaned. I paid for the autogleam which cost me £399.00 which most definitely had not been done. I felt that you had received my money and the you couldn't be bothered with me anymore.
2 mai 2025
Réponse de John Clark Motor Group - John Clark Renault
Hi Mrs Begg,
Thank you for reaching out. We are incredibly sorry and genuinely disheartened to hear about your experience after collecting your car on May 3rd. It's completely unacceptable that your car was delivered in such a poor condition, especially after you paid for the Autogleam service.
We sincerely apologize that the car's interior was unpleasant and that the Autogleam service was clearly not performed despite being paid for. We understand completely why you feel let down and that your business was no longer valued once payment was received. That is absolutely not the impression we ever want to give.
We deeply regret that our team was short-staffed and couldn't resolve this for you immediately when you first contacted us, and that you had to come down to the dealership to have your concerns acknowledged.
Please be assured we are taking your feedback very seriously. This falls far short of our standards, and we will be addressing this internally to ensure such an oversight in preparation and customer care never happens again.
Kind regards,
Lisa
Stuart
Stuart, the salesman was exceptionally helpful and made our purchase clear and straightforward.
27 avril 2025
Réponse de John Clark Motor Group - John Clark Renault
Hi Susan,
Thank you for your feedback! We're delighted to hear that Stuart, our salesman, was exceptionally helpful and made your purchase clear and straightforward. We strive to make the buying process as easy as possible for our customers. We appreciate you taking the time to share your positive experience. Kind regards, Lisa
Great experience
Great experience, easy to book in my car for its service, offered a sit and wait appointment so we walked around and then came back to sit in the snug area with seats and tea/coffee machine you can help yourself. Handover of car back to us was quick and very happy with our service
18 avril 2025
Avis spontané
Réponse de John Clark Motor Group - John Clark Renault
Good Afternoon,
Thank you so much for your fantastic review! We're thrilled to hear you had a great experience with us at John Clark Renault. We're glad you enjoyed our snug area with the tea and coffee facilities while waiting.
If there's anything else we can do to make your experience even better, please don't hesitate to let us know!
Best Regards,
Erin
Sales assistance and after care from…Scot Arthur
Sales assistance and after care from Scott Arthur
was first class.
The only criticism of Renault was there is no instruction manual provided.Yes we can print it off at our own expense - a sore point when the rest of the service provided by was very good
17 avril 2025
Réponse de John Clark Motor Group - John Clark Renault
Good Morning, Mr Eagles.
Thank you for taking the time to leave us your feedback. We’re delighted to hear that Scott Arthur provided first-class sales assistance and aftercare, he’ll be pleased to know he made such a positive impact.
We do appreciate your comments regarding the instruction manual. We understand that not receiving a printed copy can be frustrating, especially when the rest of the experience met your expectations. Your feedback has been noted as it's important for us to advocate for a seamless and fully supported customer journey.
If there’s anything else you need, please don’t hesitate to reach out—we’re always here to help.
Best Regards,
Erin
James Westwater was amazingly helpful…
James Westwater was amazingly helpful taking us through the motability scheme and running through how the car operates.
21 avril 2025
Avis spontané
Réponse de John Clark Motor Group - John Clark Renault
Hi Debby,
Thank you for your wonderful feedback! We're so pleased to hear that James Westwater was amazingly helpful in guiding you through the Motability scheme and explaining how the car operates. We aim to make the process as clear and easy as possible. We appreciate you taking the time to share your positive experience. Kind regards, Lisa
Scott Arthur couldn’t have been more…
Scott Arthur couldn’t have been more helpful, he answered all my questions knowledgeably and was friendly and sincere.
10 avril 2025
Avis spontané
Réponse de John Clark Motor Group - John Clark Renault
Hi Elizabeth, Thank you for your kind words! We're delighted to hear that Scott Arthur was so helpful and that he answered all your questions knowledgeably, while also being friendly and sincere. We appreciate you recognizing his excellent service. Kind regards, Lisa
Buying my new car…
Communications between departments and customers need to bee reviewed delays in purchasing my car because of poor communications
13 mars 2025
Réponse de John Clark Motor Group - John Clark Renault
Hi David, Thank you for your feedback regarding the purchase of your new car. We're truly sorry to hear that you experienced delays due to poor communication between our departments and with yourself. This is definitely not the smooth process we aim to provide, and we understand how frustrating that can be. Please be assured that we are taking your comments seriously and will be reviewing our internal communication processes to ensure a more seamless experience for all our customers in the future. We appreciate you bringing this to our attention. Kind regards, Lisa
Réponse de John Clark Motor Group - John Clark Renault
Hi Andy,
Thank you for the excellent feedback! We really appreciate you taking the time to share your positive experience. We're glad to hear you received great service. Kind regards, Lisa
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.