From the initial contact to delivery of our new id3 the service level has been impeccable. Both Ryan & Stuart made the process a pleasure, nothing is to much trouble. They both go the extra mile to... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement66 Largo Road, KY16 8PG St Andrews, GB
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Lisez les avis des autres
The service we always receive is outstanding. Takeaways keeps.myself and my husband coming back. The car I just bought was like it was made for me, and knowing the sales team they knew exactly what... Voir plus
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Friendly staff and a hassle free experience. Went to look at a few cars and was greeted by a no hassle no sale pitch member of staff. We decided to test drive a car which and never felt pressured duri... Voir plus
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I was really impressed with the way everything was handled for my purchase of a new Polo car. The salesman explained, in great detail, the controls and switches of the new car at the handover. He p... Voir plus
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À propos de l'entreprise
- Concessionnaire automobile
- Centre de contrôle technique
- Garage automobile
- Prestataire de transport automobile privé
- Concessionnaire de motos
- Vendeur de voitures d'occasion
Écrit par l'entreprise
John Clark Motor Group is one of Scotland’s largest family-owned automotive dealer groups, with over 50 years of experience in the motor industry. Founded by our Chairman, John Clark, the business has grown into a network of over 60 sites across Scotland, employing more than 1,300 people. We represent 21 leading automotive brands and offer an extensive range of new and used cars, vans and motorcycles, alongside manufacturer-approved servicing, parts, accident repair centres and bodyshops. Hawco Group is now part of John Clark Motor Group, further strengthening our presence across the north of Scotland. Our dealerships and facilities are located across Inverness, Elgin, Peterhead, Aberdeen, Perth, Dundee, Edinburgh, Stirling, Dunfermline, Kirkcaldy and surrounding areas, allowing us to support customers nationwide. We believe our relationship with customers goes far beyond the initial purchase. Delivering on our promises, acting with transparency and providing an exceptional experience at every stage of ownership is at the heart of everything we do.
John Clark Motor Group
Écrit par l'entreprise
- Family Owned Business Focused on Excellent Customer Service
- Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.
John Clark Approved
All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.
Coordonnées de contact
66 Largo Road, KY16 8PG, St Andrews, Royaume-Uni
4,6
Excellent
34 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Service query/Records update…
Service dept customer records update dealt with promptly in a friendly and helpful manner.
15 septembre 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Excellent Customer Service
The customer service I received from salesman Andrew Gamble was excellent.
12 septembre 2026
Réponse de John Clark Motor Group - John Clark Volkswagen St Andrews
Thank you for taking the time to leave us your feedback about the excellent customer service you received from Andrew Gamble. We are thrilled to hear that his approach made a positive impact on your experience. We look forward to welcoming you back soon for more quality service!
Kind regards,
Lesley
Réponse de John Clark Motor Group - John Clark Volkswagen St Andrews
Thank you Elizabeth! we appreciate you taking the time to leave us your review! We're happy to hear you experienced reliable service from start to finish. Your feedback inspires our team to continue providing quality support, and we look forward to welcoming you back soon!
Kind regards,
Lesley
The whole experience was completely…
The whole experience was completely satisfactory and I love my new car
12 septembre 2026
Réponse de John Clark Motor Group - John Clark Volkswagen St Andrews
Thank you for your review! We're pleased to hear that your whole experience was completely satisfactory and that you love your new car! Your feedback inspires us to continue providing reliable service and we look forward to supporting you in the future!
Kind regards,
Lesley
Great service and delivery
11 septembre 2026
Buying a White Golf
From start to finish the buying process of VW Golf was explained to me by the salesman was clear in all details our salesman Andrew Gamble was excellent throughout he was both pleasant and courtesy and very helpful at all times , with an excellent manor throughout the sale
And a credit to your company .
21 mai 2026
Avis spontané
Réponse de John Clark Motor Group - John Clark Volkswagen St Andrews
Thank you for the 5-star review, John!
We're delighted to hear you had such a positive experience purchasing your Volkswagen Golf from John Clark Volkswagen St Andrews.
It's great to know the entire buying process was explained clearly from start to finish and that you felt fully informed throughout. We're especially pleased to hear Andrew Gamble provided such excellent service, combining professionalism, courtesy and a helpful approach at every stage of your journey.
Your kind words about Andrew's manner and dedication will mean a great deal to him, and we're proud to have him representing the dealership. Thank you for recognising his efforts and for taking the time to share your feedback.
We hope you enjoy every mile in your new Golf, and we look forward to welcoming you back in the future!
Lesley
Easy to communicate with sales man.
20 avril 2026
Réponse de John Clark Motor Group - John Clark Volkswagen St Andrews
Thank you for your review, Ruth! We're pleased to hear you found the salesman easy to communicate with throughout your experience at John Clark Holdings.
We really appreciate your feedback and thank you for taking the time to share it with us!
Lesley
Great communication
We were looking for a vw t roc at a decent price with not too many miles on the clock and grant found us exactly that, we thought the St Andrews branch was very welcoming and they made the entire process much easier for us and a far less intimidating experience , thank you again grant
19 avril 2026
Réponse de John Clark Motor Group - John Clark Volkswagen St Andrews
Hey Peter!
Thank you for the fantastic 5-star review! We're delighted to hear Grant was able to find you the perfect Volkswagen T-Roc at the right price and mileage. It’s wonderful to know the team at John Clark Volkswagen St Andrews made the whole process feel welcoming, straightforward and far less intimidating for you.
We really appreciate your kind words about Grant and the excellent communication and service you received throughout. Thank you again for choosing John Clark Volkswagen St Andrews, and we hope you enjoy your new T-Roc!
Lesley
Not the best customer service, or preperation of car.
Found the car online, agreed price , agreed on car having ceramic coating before pick up, agreed pickup date. Then problem with car which pushed back pick up date which meant we couldn't pick up on a reasonable time scale, so agreed to meet half way.
Received car, but on washing it when we got home, the car was covered in iron fallout/contamination, it had certainly not been ceramic coated, or prepared for a ceramic coat.
Called the garage to inform them of the problem and spoke with Ryan who's telephone manner was awful, he laughed at me through phone when no senior manager was available for me to talk to so asked to speak to the valeter who cleaned the car to see what was done.
Few days later and I spoke to the manager and he offered a full refund for the ceramic coat (£399) without asking for any evidence at all (which I offered) this lead me to the conclusion that they knew the car was a mess before it left the garage and it hadn't had a ceramic coat.
Car is currently getting machine polished for proper application of a ceramic coating.
After this experience, I don't think I would consider John Clark for a vehicle again.
9 avril 2026
The service we always receive is…
The service we always receive is outstanding. Takeaways keeps.myself and my husband coming back. The car I just bought was like it was made for me, and knowing the sales team they knew exactly what I wanted. The cars always look stunning and as usual the Vauxwagon brand and performance is exceptional.
2 avril 2026
Réponse de John Clark Motor Group - John Clark Volkswagen St Andrews
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Volkswagen St Andrews.
We are delighted that your experience has been a positive one.
Kind Regards,
John
Just service was brilliant from start…
Just service was brilliant from start to finish.As dealt with Stewart King before and he knew what I liked and arranged every with ease and explained every clearly to me
11 avril 2026
Réponse de John Clark Motor Group - John Clark Volkswagen St Andrews
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to Stewart and the management team at Volkswagen St Andrews.
We are delighted that your experience has been a positive one.
Kind Regards,
John
Excellent service from VW St Andrews
Excellent service received from the Volkswagen dealership in St Andrews ,
Best sales experience I’ve had in a long time.
No pressure from sales staff, thank you to Andrew Gamble , love the car!
26 mars 2026
Réponse de John Clark Motor Group - John Clark Volkswagen St Andrews
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to Andrew and the management team at Volkswagen St Andrews.
We are delighted that your experience has been a positive one.
Kind Regards,
John
Staff really good
Staff really good. Tried their best to get us the car that suited our needs.
And was successful. Delighted
2 avril 2026
Réponse de John Clark Motor Group - John Clark Volkswagen St Andrews
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Volkswagen St Andrews.
We are delighted that your experience has been a positive one.
Kind Regards,
John
Outstanding service
Outstanding service, advice and support from Andrew Gamble at John Vlark Volkswagen in St Andrews. Great experience!
2 avril 2026
Réponse de John Clark Motor Group - John Clark Volkswagen St Andrews
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to Andrew and the management team at Volkswagen St Andrews.
We are delighted that your experience has been a positive one.
Kind Regards,
John
Réponse de John Clark Motor Group - John Clark Volkswagen St Andrews
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Volkswagen St Andrews.
We are delighted that your experience has been a positive one.
Kind Regards,
John
Was very happy with buying my new car…
Was very happy with buying my new car from John Clark motor group. Service was first class.
2 avril 2026
Réponse de John Clark Motor Group - John Clark Volkswagen St Andrews
Good Afternoon,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Volkswagen St Andrews.
We are delighted that your experience has been a positive one.
Kind Regards,
John
Réponse de John Clark Motor Group - John Clark Volkswagen St Andrews
Good Afternoon,
Many thanks for your review and feedback, which I will ensure is passed on to the team at John Clark Holdings.
We are delighted that your experience has been a positive one.
Kind Regards,
John
Great Service
Stuart was great and really helpful in the process of getting my new car. Would highly recommend
2 avril 2026
Réponse de John Clark Motor Group - John Clark Volkswagen St Andrews
Good Afternoon,
Many thanks for your review and feedback, which I will ensure is passed on to Stuart and the management team at Volkswagen St Andrews.
We are delighted that your experience has been a positive one.
Kind Regards,
John
Excellent customer service
Andrew and Ryan were extremely helpful and courteous during the process. Andrew took time to explain everything about my new vehicle in a methodical, professional manner. I was treated like a valued customer.
2 avril 2026
Réponse de John Clark Motor Group - John Clark Volkswagen St Andrews
Good Afternoon,
Many thanks for your review and feedback, which I will ensure is passed on to Andrew, Ryan and the management team at Volkswagen St Andrews.
We are delighted that your experience has been a positive one.
Kind Regards,
John
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