John Clark Motor Group - John Clark Volvo Edinburgh Avis 

Our experience with John Clark motor group was handled professionally and we were kept informed of progress regularly. The handover process was dealt with swiftly and courteously despite several changes to our appointment, at my request.
Overall we were extremely pleased with the customer service we received.

Dean has been an excellent support. He kept me informed all the way through of the delivery date and how soon he could get me into my new car.

Dean also did take care of the requirements with regards to returning my new car.

It was a pleasure having had Dean oversee this process. I wouldnt hesitate to keep returning just for the like of service Dean provided.

Thank you so much.

Very poor experience with Volvo Edinburgh Sales department. First offer to buy my end of lease XC60 turned out to be a derisory (£30k) only to get a much better offer from “we buy any car” (BCA agent) of £3.5k more even after inspection. Out of loyalty, went back to Volvo to be advised they would reconsider and promised to phone me back the next day. No phone call back. Volvo Edinburgh do not care about their loyal customers. Pure arrogance and ignorance.

My husband bought a Volvo about a month before myself and when I was through I liked the XC40 so when I had convinced myself I needed one we went back to Dean Goodfellow who sold us my husbands car as he was pleasant and helpful.

Excellent customer service. Friendly staff, even during these covid restrictions the service I received was very prompt and efficient.

Great service from friendly and efficient staff. Has some issues with the ‘Volvo connect’ but resolved and all is well.
Great customer care.

From initial contact with Gareth Wilkins all the way through to collecting my car I had zero issues or cause for complaint. I received a quick and fair valuation for my trade in, and all paperwork was sent and signed digitallly. My car, an R-Design XC40 was exactly what I was looking for and held with a small, competitive deposit. The PCH deal came in under my budget and the pickup process on the day smooth. 5 stars well earned team, thanks.

Sales team were really good and made a purchase during lockdown very easy and efficient. I think we got a really good deal for the car, certainly better than was available elswhere. I was a little disappointed with some swirl marks on the black plastic surrounds when the vehicle was delivered but I guess on first day of registration the valeters are a little overwhelmed with the number of deliveries.

Bought new XC60, 2 years of oil leaks, still fighting to have rejected with ombudsman! The Volvo Experience!

Not even worth one star be carefull what u buy of john clark motors they are lyers they advertise a car i buyed one owner but it had 3 so be carefull what u buy of them can someone help they missold me a car worse company u can get a car of thefts

Very efficient service under COVID restrictions kept up to date on all delayed dates for vehicle

Excellent service during lockdown when I was unable to visit showroom
All paperwork done online and staff available at all times to help with queries
Car was delivered to me at home and I am delighted with it

Very good service provided by Patrick Turnbull

Very happy with my dealings with Dean at Volvo Cars Edinburgh, got me the exact car that I was after - and at a great price too.

Small delay on receiving the car through no fault of Dean's but very happy to say he provided me great service throughout.

We met Eva Lyons as our salesperson who was helpful, knowledgeable professional and stayed with us throughout The purchase, order, trade in and delivery process.
No question or request was to much bother.
We felt from the outset she was interested in the purchase and wanted to understand what our requirements were.
A good ambassador for your group.

Was dealt with clearly and well during selection, purchase, delivery and collection. Sales person was very helpful we thought.
Few bits during paperwork at showroom later, that just required attention to detail. This created few calls to rectify.
Otherwise would have been an excellent I would think.

I purchased a new Volvo XC40. The staff and in particular Peter Malcolm could not have made the process any easier. Given the restraints at the time I purchased the vehicle I always felt safe and well looked after on the occasions I had to attend the site.I would and will thoroughly recommend Volvo Edinburgh and Peter Malcolm.

Car is excellent. Disappointed at the Climate Control. I was under the impression it would defrost the front windscreen automatically through the APP, but having bought this for £645 it only works with an automatic gearbox. This needs to be properly explained before purchase.

Really great service. Love my car. Aftercare excellent too. Would highly recommend them.