Johnson Cleaners Avis 

Always get exceptional & accurate service

Can anyone explain this to me?

Thank you for getting in touch with us to let us know about your recent experience whilst using the services of Waitrose Cheltenham and on behalf of Johnson's I apologise for any frustration and inconvenience that this issue may have caused you.
I can confirm that the 4 for £28.00 offer is only available within the Waitrose partnership branches and not in our branch that is located in Waitrose Cheltenham, so unfortunately, our particular colleague would not be aware of this promotion. It was also disappointing to hear that the Waitrose partners were unable to clarify this information and I will certainly pass feedback over to our Waitrose colleagues.
Unfortunately, we do not have any control over the Waitrose website, I will ensure that the information surrounding dry cleaning prices is amended to reflect that the price is only offered in stores within the partnership.

Once again, many thanks for bringing this to our attention.
Kind regards
Helen Fairchild
Dry-cleaning Manager

Good afternoon Brent,
Thanks for coming back to me.
Sorry for any confusion, the Waitrose offer you were trying us use is not applicable at our Waitrose Cheltenham branch.
We have various types of Waitrose that offer dry cleaning, Waitrose Cheltenham branch is actually our own colleagues within our own branch that is based within Waitrose.
The 4 for £28.00 offer is only available within Waitrose branches that are operated by their own partners.
If I can be of any further help, please do come back to me.
Kind regards

Hello
What a surprise I contacted the customer services they’ve still not contacted me I’ve already written a try trustpilot View and Johnson of commented saying they’re going to get back to me they have not they have ruined and damaged a very very expensive top of mine which they are dropping all responsibility even though they’ve drank cleaned it twice before no issues so obviously this time they have treated it incorrectly I have never been so appalled I’ve contacted trading standards they have clearly said that Jon is liable and needs to cover the cost of the garment

Having just had the fourth item returned still with marks present I felt I needed to write a review. We've used the service through Waitrose in Oundle and all the items have had light marks but it seems every time they're returned with the 'please note' we've examined your item and clearly done nothing about it! When they call themselves specialist cleaners and charge £9.50 for a pair of trousers you'd expect a bit more for your money.

I have used Johnsons of Stourbridge for many years and have always had a superb service.
I recently took a Jacket which was badly creased to be ironed and pressed.
It was done while I waited and they didn't even charge me!! Fantastic service and quality.

I visited this store (Worle) today after a recommendation on Facebook for someone to steam a bridesmaid dress. They initially said 3-4 days but I had a text 2 hours later saying it was ready for collection. Incredible service by two ladies, one who is the Newbie at 27 years service!! The other lady has 39 years service, how incredible!! Will definitely be back to this store again, thank you!

Took curtains to Stourbridge branch to be cleaned. Friendly service. Rang me back to say linings disintegrated which half expected. Quoted very reasonable price to reline. £144 for 4 full length curtains and 2 pelmets. Curtains over 20 years old. When came back absolutely thrilled with cleaning and relining. Friends have thought they are new ones.

Recently received a leather jacket for my birthday had it 2 days and wanted a patch putting on the front and was told no problem picked it up to find my jacket completely butchered and melted beyond repair what is going on? Avoid this company need some compensation for damages

Came in with an urgent request for a suit to be dry cleaned in a day for a funeral the following day. Sarah and Megan found a tiny moth hole when they checked the suit and spent a lot of time giving me advice and a lot of care to ensure that the suit was cleaned without making the damage worse. The result was fantastic. I could not be more grateful.

To Caitlin and and staff at the Johnson’s cleaners within Asda Penryn. A huge thank you for a fantastic job with cleaning all my sofa covers and duvet. I have never had such a first class and swift service. You have transformed my sofa. I highly recommend Johnson dry cleaners, Penryn. Thank you Caitlin for your assistance and help on arrival. Kind regards. Maggie Lewis.

Johnson's actively encourage customers to return their plastic hangers. I'm fully supportive of this on waste and environmental grounds. I've just returned around 50 hangers to their shop in Evesham. The assistant is so rude! Can hardly be bothered to speak, and eventually whispered a 'thank you' after I pointedly said, 'You're welcome'. I have encountered this assistant before and had similar poor experience of their customer service skills.

Bottom line - I won't be using Johnson Cleaners again.

Took a pair of lined Laura Ashley Lounge Curtains to be dry cleaned, Leeds Rd, Harrogate, they explained that there was a 3% chance of shrinkage, along with possible colour run, I then signed a form to confirm that I understood the risks, paid £70.00, yes you read it right £70.00 to a very efficient polite young lady, informed they would be ready in a couple of days, explained I would be away for a week and would collect after 7 days. Called in to collect them yesterday, upon viewing I asked if they had been pressed, was told they had been on “rotator” and pressed, they look absolutely appalling, my advice give Johnson’s a wide wide berth.

No doubt you will reply with usual acknowledgements, but I am so disappointed with your service

Staff (Pauline) member was so very helpful and friendly . She truly understands customer service . We visited the Chorley branch and will certainly be returning

I recently had the pleasure of experiencing exceptional service at Johnsons the Cleaners in London. Upon arriving with a pile of wrinkled clothes from my travels, I was astounded by their efficiency and kindness. Not only did they manage to iron my garments in a single day, but they also refused to accept payment for their services. The staff, particularly the ladies assisting me, were incredibly gracious and accommodating. I cannot recommend Johnsons the Cleaners highly enough for their outstanding customer care and impeccable service. They have undoubtedly earned my loyalty and appreciation.

Used the concession in Waitrose, Whetstone in North London.
Terrible experience.
Zero customer service.
They refuse to own up to their errors and mistakes and treat their customers with contempt.
Ruined my 100% cotton shirt, which had been worn a handful of times, and was in perfect condition.
However it was returned from Johnson/Timpson with a clean cut across the arm and stained all over with obvious white bleach type marks.
A £65 shirt ruined.
Disgusting experience with no resolution.
They took no responsibility and tried to blame the shirt brand and myself.
They then did their own in house report which is laughable, as of course it was biased in their favour.
Then they wanted me to pay for an independent report of the shirt, in order for them to consider reimbursement.
Of course, you can see what's coming, because I can guarantee they wouldn't agree with the report, if I did it. Why should I be out of pocket for an independent report, for my shirt, which this company ruined in their care?
Appalling conduct from Johnson/Timpson who took no blame for their failure.
Will never use them again.

I use Johnson’s on Leeds Road frequently and have to that Sarah is just fantastic, always happy to help, nothing is too much for her, she always goes the extra mile to get things sorted.

£27 for cleaning a gilet. Crazy.

Terrible - avoid at all costs!
Made stains on jacket worse and broke button! Their idea of compensation is to send a replacement button! Joke!
Do not use this company!

My coat was dry cleaned and they ruined it - the colour came out and it had shrunk. I had to email them and return the coat for a report but the report was very generic and no compensation or apology was given. I will never use them again.

Hi yes went for passport photos great experience the Area manager at Wetherby was very helpful John thank you