Jollibee Foods Avis 

Stopped by around 4 AM after an overseas flight. The space is quite limited, so securing a table took a while despite the early hour.

Our order took over 30–45 minutes to arrive. We had to follow up at the counter, which was when we found out they were still waiting on the specific chicken part we requested. It would have been better if the staff had updated us beforehand instead of making us wait without notice.

However, plus points because the food was served hot and freshly prepared. Nothing beats that first fresh Chickenjoy bite upon returning to the Philippines!🍗🇵🇭

The menu's are super yummy. Its convenient, and doesn't need much effort. By just a few click, food I ordered are served on the table as soon as possible. The customer service don't need to be questions, as they are truly accommodating.

**Jollibee Nasugbu**

Jollibee has always been our go-to restaurant here in Nasugbu. Since the app was not working, I decided to place my order over the phone instead.

I called at around 2:56 PM and informed Judy Ann that I would arrive at the store in 20 minutes. I arrived at Jollibee Nasugbu at around 3:21 PM and looked for Desirae, as instructed by Judy Ann.

Unfortunately, it seemed that my order had not been prepared in advance. When I approached Judy Ann to ask about my order, she simply pointed to the side table and said, “It’s there.” When I asked if I could pay and take my order, she responded that it still needed to be punched in, while standing with her arms crossed. Her manner and body language came across as rude and unwelcoming, making me feel as though I was inconveniencing her rather than being served as a customer.

Honestly, ever since the takeout counter was introduced, I have noticed that there are often several staff members standing around or moving back and forth, yet customers still experience long waiting times. This raises concerns about how efficiently orders are being handled.

I hope management will look into this matter and provide proper customer service orientation and training, especially for frontliners who interact directly with customers. Good customer service is not just about taking orders; it is also about showing courtesy, professionalism, and a willingness to assist.

As a regular customer, I hope to see improvements in both the service efficiency and the attitude of the staff. We choose Jollibee because it is convenient and familiar, and we deserve to be treated with respect every time we visit.

thank you Jollibee for always adding extra ketchup whenever i ask. My kids love your spaghetti so much!

It took 45 mins for the chicken sandwich to be delivered. And they served melted choco sundae

Tasty and savory food, good for experience.

Jollibee has always been one of our favorite places to eat because of its consistently good food, which is the main reason we keep coming back.

However, I would like to share some feedback regarding the takeout counter at the Jollibee Nasugbu branch. On several occasions, I've noticed that even when there are multiple staff members available, they seem to prioritize tasks such as organizing condiments or restocking supplies before assisting customers waiting to place their orders. While I understand these responsibilities are important, I believe serving waiting customers should take priority whenever possible to provide a better dining experience.

I would also like to suggest an improvement regarding the implementation of the strawless policy. Since drinks are now served without straws, it would be more convenient if the cups used lids designed for direct sipping. This small change would make the experience more practical and user-friendly while still supporting your environmental initiative.

Thank you for considering this feedback. I hope these suggestions help improve the customer experience at this branch.

My order missing mangoes pie not once but twice🥲very disappointed 😞

Pls do not buy the mango or any fruit pie . Paying 60 pesos for a pie as big as your thumb is ridiculous

In hurry to get an order for my fave peach mango pie because my lunch will be over, I was next to the old lady infront of me. To my surprise, the counter and her superior assisted the one whos next to me. I was so disappointed. Really disappointed and just leave the store. This happened in Jollibee Robinsons Sta. Rosa today.

Jollibee Liloan, Cebu…Order breakfast cheese burger with bacon and received said burger with a tiny bacon (1-2grams)…. i almost used a magnifying lens to confirm that my order is complete☹️☹️☹️☹️☹️

Lagi walang thigh part! Anytime anyday laging breast at wings lang ang meron. Walang kwenta ang supply chain nyo!

Shout out to one of the best Jollibee crew member of 11891 E Colonial Dr. Orlando Florida USA name “Frank” who gave us a nicest smile and warmest welcome to their store. We drove 17 hours and came all the way from Ohio, arrived 25 minutes before the store closes, still got accepted for dine in and received our hot meal just right on time. Kudos to you Frank😊
- Leny from Ohio

⭐⭐

I was disappointed with my recent visit. The food arrived lukewarm and the chicken was much smaller than I expected. The restaurant was not particularly busy, but the waiting time was still quite long.

I've had better experiences before, which is why this visit was frustrating. Hopefully it was just an off day, but based on this experience I would probably choose somewhere else next time.

I had a bad experience in Jollibee Limketkai Gateway, Cagayan de Oro City. I had my takeout purchased 4x in different dates. First, the fried rice they serve is undercooked. Second, I requested thigh or leg parts of the chicken, but they gave me breast parts; it was even stated on the receipt. Third, they serve pancakes w/o butter and syrup. Fourth, the same thing happens; they serve pancakes w/o butter & syrup. I need to leave my office and take a walk just to complain about the way they render services; I just ignored it once; however, it was repeated all the time. All of my transactions are takeout. It's very annoying & inconvenient; I hope you take action on this.

Really disappointed with my recent Jollibee order.

I ordered around 1:31 AM and waited almost 40 minutes before following up. They told us the food was still being prepared, but the app status still showed that the order wasn’t even confirmed yet.
We followed up again around 2:41 AM because we were wondering if the order was still coming, then suddenly they said the order was already canceled even though we never canceled anything. After that, they asked if we still wanted to continue the order, and we said yes since we already waited that long.

The order finally arrived around 3 AM, but honestly the packaging was so bad. Everything was just placed in a plastic bag, the food wasn’t arranged properly, and the burger was already squished. On top of that, I ordered spicy chicken but received the regular one instead.

The whole experience was frustrating because of the super long wait, confusing updates, poor packaging, and wrong order. Expected way better service from Jollibee.