Joyofsweets Avis 

347
•
TrustScore 2 sur 5

1,9

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Lisez les avis des autres

Noté 1 sur 5 étoiles

If I could would be a 0 guess what never received my parcel !! I have emailed and messaged them numerous times and guess what they have said will send a replacement and I haven’t got one .. it’s a sc... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Victim of own success. Instead of expanding, operating on multiple platforms, and creating social media content, rearranging your warehouse, focus on your customers. Without customers you have n... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

I have tried to contact this company I know they are still taking orders. I would advise people to give them a wide berth. I cannot access a telephone number. Continue to email them with no succes... Voir plus

Noté 4 sur 5 étoiles

Still awaiting delivery. Now fulfilled Nearly a week since placing the order. (2-3 days picking) Royal Mail delivered 4 days after collecting from supplier. Goods arrived as ordered and look wonde... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de bonbons
  2. aussi dans
  3. Grossiste en confiserie

Écrit par l'entreprise

Joyofsweets.com is your go-to online sweet shop, offering a nostalgic selection of Pick n Mix sweets starting from just £1 per 100g. Since our launch in 2021, we’ve become a UK leader in custom Pick n Mix, delighting customers with the sweet tastes of their childhood. With over 500 varieties to choose from, we’re one of the largest suppliers of fizzy, jelly, sour, chocolate, Halal, Vegan and retro sweets—bringing joy to every sweet tooth! 🍬✨


Coordonnées de contact

1,9

Bas

TrustScore 2 sur 5

347 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 46 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

1,9

Tous les avis

(347)

113 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Really good sweets but the ones I chose…

Really good sweets but the ones I chose shouldn't of all been put together it would of been better to be sent in separate packets I will be ordering again but only having sweets that go together

18 janvier 2025
Avis spontané
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Réponse de Joyofsweets

Thank you for an amazing order :-)

Noté 2 sur 5 étoiles

Took 15 days for the product to arrive

Took 15 days for the product to arrive. Don’t get me wrong for how much you get it’s worth the money, however after looking at their apparent delivery times, not worth the lie and the wait.

24 janvier 2025
Avis spontané
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Réponse de Joyofsweets

We’re truly sorry to hear that your experience did not meet the standards you expected

Please contact us at hello@joyofsweets.com with your order number and we'll certainly look into this matter for you.

Thank you
Jennifer
Joyofsweets.com

Noté 1 sur 5 étoiles

We ordered these as we believed they…

We ordered these as we believed they were what were shown on the box how wrong were we!!! We received 2 boxes of chocolate fingers absolute waste of money asked for a refund they were not interested DO NOT BUY THESE BOXES absolute rip off

22 janvier 2025
Avis spontané
Logo de Joyofsweets

Réponse de Joyofsweets

We’re truly sorry to hear that your experience did not meet the standards you expected

Please contact us at hello@joyofsweets.com with your order number and we'll certainly look into this matter for you.

Thank you
Jennifer
Joyofsweets.com

Noté 1 sur 5 étoiles

shocking delivery still waiting ordered…

shocking delivery still waiting ordered about a week ago and still not even been dispatched or out for delivery this place needs to sort themselves out emailed them 2 times asking them where my order is and i’ve been ignored both times i’m really not happy with this company they should be ashamed of their buisness

18 janvier 2025
Avis spontané
Logo de Joyofsweets

Réponse de Joyofsweets

We’re truly sorry to hear that your experience did not meet the standards you expected

Please contact us at hello@joyofsweets.com with your order number and we'll certainly look into this matter for you.

Thank you
Jennifer
Joyofsweets.com

Noté 3 sur 5 étoiles

Gave me 1 bag instead of 2

Delivery was great and good pricing, but sent me 1 bad instead of 2, i expect to be sent another

18 janvier 2025
Avis spontané
Logo de Joyofsweets

Réponse de Joyofsweets

We’re truly sorry to hear that your experience did not meet the standards you expected

Please contact us at hello@joyofsweets.com with your order number and we'll certainly look into this matter for you.

Thank you
Jennifer
Joyofsweets.com

Noté 5 sur 5 étoiles

Amazing tasty sweets

Great service and kept informed with delivery, quick delivery and amazing product. Definitely recommend joy of sweets

13 janvier 2025
Avis spontané
Logo de Joyofsweets

Réponse de Joyofsweets

Thank you for a wonderful order and amazing feedback.

Thank you
Jennifer
Joyofsweets.com

Noté 1 sur 5 étoiles

Shockingly bad customer service …

First time I've ordered and will be the last. Zero communication and customer treated with contempt. Wrong order sent and instead of contacting me to say they've ran out of a particular item, they instead send whatever else they have in stock and providing no shipping note and no explanation. When I complained, zero customer service and no apology. Expected to return Items at own cost, utter joke of a company. Items took forever to arrive too. Wish I had never bothered ordering.

24 décembre 2024
Avis spontané
Logo de Joyofsweets

Réponse de Joyofsweets

We’re truly sorry to hear that your experience did not meet the standards you expected

Please contact us at hello@joyofsweets.com with your order number and we'll certainly look into this matter for you.

Thank you
Jennifer
Joyofsweets.com

Noté 5 sur 5 étoiles

Really good choice of halal sweets!

Really good choice of halal sweets and I didn’t realise they were local to me and offered to deliver it themselves the next day which I am very grateful about! Will definitely be back with future orders as I’m happy about mine :)

10 janvier 2025
Avis spontané
Logo de Joyofsweets

Réponse de Joyofsweets

Thank you for a wonderful order and amazing feedback.

Thank you
Jennifer
Joyofsweets.com

Noté 1 sur 5 étoiles

Still have not received my order from…

Still have not received my order from December 6, 2024. Do not order from this company! They blame it on US customs. But they were okay with taking my money.

6 décembre 2024
Avis spontané
Logo de Joyofsweets

Réponse de Joyofsweets

We’re truly sorry to hear that your experience did not meet the standards you expected

Please contact us at hello@joyofsweets.com with your order number and we'll certainly look into this matter for you.

Thank you
Jennifer
Joyofsweets.com

Noté 1 sur 5 étoiles

Read the reviews before ordering

I have tried and tried to rectify the problem with no results ...I ordered on 15th December they had put a post on fb saying the 16th was last day to order to get the sweets for Christmas...so myself and a family member put our orders together and ordered got a tracking number eventually but all it is states is my parcel is on the way to them ..when I've contacted evri they say its still with sender ...I have emailed ..fb messaged even tiktok messaged and I am being totally ignored yet others are being responded to ...I did order previously and it came but communication was definitely a problem but I thought it was just a glitch so put in a second order and told friends and family which I regret ...I have now asked for a full refund which again as been ignored I will not let this go ...who do these companies think they can get away with treating paying customers this way ..I really wish I'd read the reviews before ordering . Update****** Was eventually asked if I wanted a refund or to resend sweets I opted for the refund on the 7th January but still nothing back have messaged on fb twice still no reply ..this is exhausting tbh but it wasn't just my money it was also,a family members so ill keep messaging and update you soon

15 décembre 2024
Avis spontané
Logo de Joyofsweets

Réponse de Joyofsweets

We’re truly sorry to hear that your experience did not meet the standards you expected

Please contact us at hello@joyofsweets.com with your order number and we'll certainly look into this matter for you.

Thank you
Jennifer
Joyofsweets.com

Noté 5 sur 5 étoiles

Delivery was good

Delivery was good, well packed and tasted even better. 2nd time I have ordered from here and will continue to do so. Didnt even realise how close they are, supporting local business is a bonus

12 décembre 2024
Avis spontané
Logo de Joyofsweets

Réponse de Joyofsweets

Thank you for a wonderful order and amazing feedback.

Thank you
Jennifer
Joyofsweets.com

Noté 2 sur 5 étoiles

Lack of communication

Lack of communication, part of order refunded and no email to show it. Delivery took longer than expected. Products are ok tho.

20 décembre 2024
Avis spontané
Logo de Joyofsweets

Réponse de Joyofsweets

We’re truly sorry to hear that your experience did not meet the standards you expected

Please contact us at hello@joyofsweets.com with your order number and we'll certainly look into this matter for you.

Thank you
Jennifer
Joyofsweets.com

Noté 1 sur 5 étoiles

I will never order from this company…

I will never order from this company again I ordered on 9th December in plenty of time for Christmas and they are still not here and by the tracking info are not likely to be here until after Christmas! 2-5days after dispatch is a load of rubbish it been over that already and I’m still waiting. Communication with this company is shocking too I messaged them on fb and no answer

23 décembre 2024
Avis spontané
Logo de Joyofsweets

Réponse de Joyofsweets

We’re truly sorry to hear that your experience did not meet the standards you expected

Please contact us at hello@joyofsweets.com with your order number and we'll certainly look into this matter for you.

Thank you
Jennifer
Joyofsweets.com

Noté 2 sur 5 étoiles

11th December

Placed my order beginning of december, have contacted them last week for an update & was told due to be dispatched. Did receive email day after with a tracking number but the parcel hasn’t moved & when I contact delivery company they say still with sender! Have tried email them again few times & nothing. It’s Christmas presents !!!

11 décembre 2024
Avis spontané
Logo de Joyofsweets

Réponse de Joyofsweets

We’re truly sorry to hear that your experience did not meet the standards you expected

Please contact us at hello@joyofsweets.com with your order number and we'll certainly look into this matter for you.

Thank you
Jennifer
Joyofsweets.com

Noté 5 sur 5 étoiles

The sweets look really top quality

The sweets look really top quality, delivery was spot on as listed, ok there was no communication from the seller when I asked a question about delivery but it’s Christmas so I’m sure they are very busy packing orders. Would defo order again.

21 décembre 2024
Avis spontané
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Réponse de Joyofsweets

Amazing order and feedback, thank you.

Noté 1 sur 5 étoiles

I feel awful writing this review

I feel awful writing this review. I’ve ordered from this company a few times. Cheap prices and great sweets. However every time I have ordered, I have issues with the delivery service. So this time I thought I would place my Christmas present order on 25th November, assuming it would be plenty of time for delivery. But unfortunately I have no tracking information from 4th December, no updates from seller after emails sent and no delivery. Which has now left me in a situation to quickly find presents for 5 family members, which means more money spent after a £40 order. I wouldn’t order again unfortunately due to this matter. Unless the delivery service improves. - UPDATE from seller, hoping my items will be here tomorrow, I really don’t have much hope. Also received a very unexpected, rude, and not well handled customer service email from owner. Will most definitely not order from them again! - UPDATE I received my order on Friday.

25 novembre 2024
Avis spontané
Logo de Joyofsweets

Réponse de Joyofsweets

We’re truly sorry to hear that your experience did not meet the standards you expected

Please contact us at hello@joyofsweets.com with your order number and we'll certainly look into this matter for you.

Thank you
Jennifer
Joyofsweets.com

Noté 1 sur 5 étoiles

I placed my order on 29th November

I placed my order on 29th November, then got an email on the 6th December to say it has been done and despatched, with a tracking number with Evri, but when you check the tracking number on Evri they are still waiting for it to arrive ???. I have sent them 2 emails, 1st one asking about my order and then the 2nd one asking for a refund But No Reply. I know they are busy this time of year but this isn't on. Delivery is supposed to be 2 to 5 working days ???.

6 décembre 2024
Avis spontané
Logo de Joyofsweets

Réponse de Joyofsweets

We’re truly sorry to hear that your experience did not meet the standards you expected

Please contact us at hello@joyofsweets.com with your order number and we'll certainly look into this matter for you.

Thank you
Jennifer
Joyofsweets.com

Noté 2 sur 5 étoiles

I ordered a pot of chocolate cupcakes

I ordered a pot of chocolate icy cups. The delivery was good and arrived in plenty of time, however the packaging was inefficient. The plastic tub was crushed and cracked and chocolate was flaked everywhere in the box.

17 décembre 2024
Avis spontané
Logo de Joyofsweets

Réponse de Joyofsweets

We’re truly sorry to hear that your experience did not meet the standards you expected

Please contact us at hello@joyofsweets.com with your order number and we'll certainly look into this matter for you.

Thank you
Jennifer
Joyofsweets.com

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