Joyofsweets Avis 

Have used this company a few times now and have always given the benefit of the doubt on long wait times due to busy periods such as Christmas but I've now realised it's just poor service.

Order placed on 16th January, dispatch email received a week later on 23rd January and today on the 29th the tracking says it's still with the sender. So 2 weeks after ordering it hasn't actually been sent yet.

I sent an email and Facebook message, neither of which have been replied to. The email still has an out of office auto reply from Christmas.

Sweets are ok when you eventually get them but really not worth this long wait every time.

Edit- I contacted this company for a third time and finally got a response assuring me there was an issue with the tracking but my order with be with me by today (2nd february). Surprise, surprise that hasn't happened.
The tracking has finally updated however, saying the parcel has just been collected today. I can only presume therefore that the dispatch email received on the 23rd and email assuring me it was on the way, were simply not true.

AVOID AVOID AVOID!!!!Would give no star if that’s an option. Made the order on the 13th January and it’s the 28th January today and still not received order, the order still says with sender. Communication is disgusting, messaged many times, only replied once to say order is no longer with them and trying to blame it with a problem with the courier. This order was a gift for family and friends and I’m so disappointed that it’s still not here and they are not responding. All the company do is upload videos and adverts on social media but never reply when you have an issue with order. If you don’t mind wasting your time and money then go ahead and order but if you’d like to actually receive your order then avoid at all cost. Literally worse company EVER!!!!

Amazing service
Thank you so much
Will definitely order again
Xxxxx

Ordered 2kg bucket and 1kg bag with delivery 2-5 days. 8 days later still nothing, messaged them and get blanked. Looking at the reviews won't be getting them anytime soon. Disgraceful! Go elsewhere for your sweets, stay clear of these

Sweets were delivered in a reasonable timeframe, however three bags arrived sealed with visible moisture inside, making them completely unusable and unsafe to eat.

I contacted the company directly and provided clear photographic evidence. They ignored me. I then escalated the issue via PayPal, again supplying evidence. They ignored that too. Despite the lack of response and the obvious quality issue, PayPal somehow sided with the seller.
Selling food products in this condition and then refusing to engage with the customer at all is unacceptable. The complete lack of accountability or customer service is honestly shocking.

I would strongly advise others to avoid this company unless they’re happy to risk receiving unusable products and being ignored if something goes wrong.

-- added 31st December:

As I don't have the ability to reply directly to the sellers response and they are STILL ignoring me through email, they've quoted a PayPal dispute number in their response here. My order number is #19145.

Also impressed that they managed to reply to a review and address 0 issues, just quoting that they have 5* food hygiene rating - what happened then? How were three of the *sealed* bags literally wet inside?

Further update 03/01/2025:

The seller now claims the issue was caused by my "selection” of sweets and that any resulting problems are the customer’s responsibility.

To be clear: this was not minor stickiness. Three bags arrived sealed with visible moisture inside, rendering them unusable. This is a quality and packaging failure, not a preference issue.

If certain combinations are known to cause moisture contamination, it is the seller’s responsibility to prevent this during packing, or clearly restrict such combinations.

Selling food that arrives wet and then blaming the customer is unacceptable.

Terms and conditions do not override consumer rights when goods arrive faulty.

>>>
Final clarification 12/01/2026:

The “23 days after delivery” claim is misleading without context. The order was placed early because the items were intended as Christmas gifts, and this seller has a well documented (see most of the other reviews here on trustpilot) reputation for excessive delays on delivery of orders. The sweets remained sealed in their original box until shortly before Christmas, which is entirely normal.

When removed from the original box for wrapping, three sealed bags contained visible moisture and were unusable. The issue was reported as soon as it was discovered.

Every interaction from my side, every "response" from seller (which has been solely on this review on trustpilot, but has been consistently edited and rewritten to be different - everything else has been ignored) and the PayPal dispute has all been screenshot and documented.

Once again, no refund has been issued, and emails remain unanswered.

Absolutely horrendous company. Bought the items on the 24th of November. Took a while to be "dispatched" and was told it would be another 5 days for delivery. 5 more days pass and nothing , checked the tracking " still with sender" emailed several times asking for a refund. Finally had a reply stating they could send me a replacement, i declined and asked for a refund, yet again no reply. It's then miraculously been delivered on the 12th of December on my doorstep however it's no where to be seen. I put in a claim with Klarna and they finally replied on the day the payment from klarna was supposed to come out, due to the fact they have tracking stating delivered. I will have to pay money for items I never received. Absolute con company please please don't buy from them , you'll just loose all your money

( private emails telling me I have something against small businesses is really unnecessary and absolutely untrue, i support small businesses- just decent ones)

Placed an order start of December, obviously I understand it’s Christmas so there going to be busy. Shipping says 3-5 working days and yes you have to pay for the shipping- in my opinion if you have to pay for shipping the least i expect is to my order be delivered on time. That couldn’t be further from the truth. I’m still waiting 3 1/2 weeks later with 2 days before Christmas, I’ve messaged the instagram saying they’ll get back to me within 48 hours- 1 1/2 week later i’m still waiting for a reply.

Don’t waste your money with this company as they’ll just keep your order despite you being a paying customer.

Terrible. Two items complete missing, and sent me 100g of liquorice rock instead of the 1kg I paid for! Have contracted by email three times, Instagram messages, contact form on website, commented on Instagram posts - no responses at all, not even an acknowledgment of receipt and saying they’ll come back later. Avoid.

Ordered my goods late November took until until the just a day ago (over 3 weeks) to get the goods.
The customer service does not resolve issues, takes 2 days to come back to a quick response.
Using tracking from my order, said it was dispatched - so said customer service - would send replacement if i confirmed i would like one (ofcourse i did); response then lacked AGAIN!
My "replacement order" was sent on the same tracking number - so not a replacement but my actual order.
Printing label in the box said its dispatch date was the 1st week of December.

Basically if you are happy to order , chase and wait up to a month - its the company for you!

⁹Placed my order beginning of December
Got a email saying despatched with tracking number then I kept watching it over days still with sender
Then tiday asking how my delivery was and haven't even received them
What a joke
Still no sweets
Then got told I needed to get in touch with courier problems with delivery
So i did arranged a drop of box and tracked it then didnt get a code to collect

Then on 28th December recieved email saying returned to sender

Potential is there to be a good company
Positives;
Pretty good selection & reasonable prices.
Not talking cadburys/galaxy quality, but you're not paying their prices either.
Same with the sweets. Nice enough for the price. I would like to use them more. But,

Negatives;
1. Very very slow at getting their orders out.
I've used them twice. 1st time ordered early October, thinking ahead for Halloween. Waited a long time & was told it was because they were moving warehouses. Fair enough, understandable.
Thought I'd try again. Ordered again mid November thinking plenty of time for Christmas. Saying approx 5 days for delivery. Came 12th December after I'd sent multiple emails.

2. They are a nightmare at getting back to you. At one stage I sent the same email one after the other about 8 times with capital letters begging someone to reply.

As mentioned at the top. It's a shame as potential is there to be good. Maybe need to look at another delivery company if it is them letting you down as it's put me off using you again unfortunately. This day & age shipping shouldn't be taking 3-4 weeks to receive an order.
Be honest & just say; delivery may take up to 3 weeks.
I've given 2 stars, because Jennifer in customer support was very good once I got a response.

Sadly I won't bother again. 1st time you'd got a good excuse, Two times in a row is not good service. Looking at other reviews many other customers obviously feel the same.

*I appreciate the reply;
but 432 hours to get a response isn't anywhere near 48 hours is it.
I originally gave 3 stars which was better than most!!
Dispatch times stated 5 days in Nov/Dec.
1st time I ordered it said 2.
Not a good way to get repeat business sending sarcastic replies

*UPDATE 2* I try my best to support the small businesses I use especially when I receive a good service. It’s rare that I am dissatisfied but, this business has been incredibly dishonest. Please also note, I am one of many similar experiences. This is my lesson to check reviews before making an order.
Addressing their response:
How can an order be lost in transit/ by the courier when it didn’t even leave the premises? The tracking they provided stated it was still with the seller. I’ve since read, other customers have had the same excuse. To blame another business for the sellers lack of professionalism is wrong on every level. Accept the responsibility and work better to rectify issues before they escalate to avoid bad previews! 🤔
They said they issued a full refund.
They issued a refund because my bank told them they had to through a payment dispute. It wasn’t offered, they were made too. Up until me contacting my bank, the seller had stated they COULDNT OFFER A REFUND HENCE WHY I STARTED THE DISPUTE. MY BANK MADE THE DECISION BASED ON THE EVIDENCE TO RETRIEVE MY MONEY BACK.
FOR AS LONG AS THEY RESPOND WITH THEIR BARELY FATUAL POINTS THEY ARE MAKING THEM LOOK WORSE. KNOW WHEN TO STOP. *UPDATE* following sellers reply. The order didn’t even leave the premises according to tracking. With regards to the refund, I requested one several times only to told it was a custom order. That was the only response I got. THEY DID NOT CONTACT ME TO ISSUE A REFUND. I PROVIDED ALL MY ATTEMPTS TO RESOLVE THE ISSUE TO MY BANK WHO GRANTED MY DISPUTED PAYMENT. THE RESPONSE JUST PROVES EVERY REASON NOT TO BUY FROM HIM! AVOID AVOID AVOID! If I could give 0 I would. Judging by the other reviews on here, I’m not the only one to find this place a joke! I placed an order around 7/11/25 and PAID yes PAID for a standard delivery of 3-5 working days. After 10 working days had past I contacted them only to be told the 3-5 is subject to change. Well hello, you can’t charge people for that if the order won’t meet the time frame. I see a lot of other people being told the same as I was, “we are very busy right now”. I didn’t read some stuff admittedly but they are charging for delivery of an item they know won’t arrive within that period so, in effect, are getting £3.95 for nothing. I asked to cancel the order and was told I couldn’t because it was a custom order. At this stage, it hadn’t even been picked up from the shelf so why the problem? I have disputed the payment now and included all the mail back and forth. Customer service was terrible. Despite them declining to cancel the order, having checked the order, it’s still with the seller. 3-5 working days has definitely gone beyond reasonable delay. DONT BUY FROM THEM (my opinion)

I ordered the sweets over 4 weeks ago ! Still waiting for shipping updates. I emailed 3 times and I did receive a reply stating that the order is on the way.
I wish I’d checked out the reviews before ordering.

Order 19405

I ordered 2 weeks ago and had an email saying its been despatched. However after a week and contacting yodel the parcel is still with the sender. I've emailed 4 times with no reply. I've messaged on tik tok and commented on videos and just ignored. Still waiting for a reply and still waiting for my parcel I should of listened to these reviews. I'll keep posting on social media until I receive a response and my parcel. I'll also update this post when I get something!!

Second time ordering, and I still don't understand how this company has negative feedback 😅
Arrived within just a few days, bag was jam packed as I remember it was last time too. All the sweets taste delicious, nothing soft or taste out of date. Had a nice suprise aswell when I saw a small vegan mix pouch which was perfect for my vegetarian relative 😁
Thanks again

Ordered again like a fool when you do get the sweets they are really good I placed my order 13th of this month messaged Monday got a reply saying it’s taking 5 days got a tracking number still with the sender that was Monday it’s now Thursday come on joy of sweets you really need to up your game

Took forever to come. One item was missing completely, one was broken and the pick n mix did not contain the sweets I chose and everything was stale. Customer service is completely useless

I would have given zero if possible
Total scam company
They take your order and make it look like they deliver within 5 working days.
At day 5 they seem to issue you with a tracking ref with Yodel, although they never give the parcel to Yodel, it continues to say ‘parcel with sender’.
When you contact them, they initially ignore you, then they try the fob off, saying it is 5 days to process the order and 5 days to send it - on day 10 the Yodel tracking still says ‘parcel with sender’ Joy of sweets then say that as they have sent it they can’t refund you and then tell you that it is not 10 days in total to wait for the Order, but 12 days. On day 12 they then tell you, ‘delays happen due to the time of year’. They totally refuse any refund saying that they have posted the parcel, yet the proof of postage still says ‘parcel with sender’ what a total scam company. I only received a refund as I complained to my visa. Please AVOID this company at all costs, they are the biggest scammers going!!!

Dont order if you're expecting a fast delivery. But worth it if you are ok waiting.

After seeing the company on tiktok I ordered 3k choc jar and extra sweet packets from them through thier website for my sons birthday party which was 13 days after i ordered. I saw the company had a 5 day dispatch policy so thought id get the order in time.
After 4 days, I hadnt heard anything so I emailed the company.
They responded quickly to say they were working on the order which was then "dispatched" 2 days later. It then took another 4 days for yodel to be given the items and then A further 5 days to be delivered. Which meant it wouldnt arrive for the party (which was fine in the end) this time frame does include weekends too.

The item arrives, the box was a little battered but products inside were fine. My only issue with the items is the sweet jar was not sealed. It had a plastic wrapper but it had obviously been trimmed to open the jar to be filled with my order so guessing the jars are from other orders and reused. Which again fine! But may be worth seeing if they can be sealed again somehow.

Overall the items were as I ordered. Delivery time is a bit long but if you are aware of this when you order then youre all good.

3 stars is just because of delivery time. The company responded quickly to my email with clarity and order arrived with all items.

Sweets were very nice and had a great selection but did recieve my order after 11 days after the event i needed it for..And i see alot of people have the same issue, if dispatch and logistics are improved this could be a great all round shop