JR Cigars Avis 

Let me start my review by saying, I have been a JR Cigar customer for over a decade. With that said, I was duped into purchasing their flat rate $39.99 annual shipping program. Let me just say, those were the slowest method they could have possibly conceived. After the first year, they asked if I wanted to renew and I let them know under no uncertain terms, NO!

Since then, I've been trying to be patient as possible with the orders. The entire year 2020 the excuse was, we're suffering from the pandemic. What's the excuse 2021? Which brings me to today's complaint. I placed an order over 2 weeks ago with expedited shipping, contacted 3 customer service representative oh, one more nonchalant in the next. When calling today, the lady tells me that the box was at my door. I was literally standing at my door. Now I have to do the legwork and track them through USPS. I just wanted to cancel my order, would not let me do it. Again, over 10 years as a customer and thousands of dollars spent. My only advice to you buyer beware! I will be finding another provider for my cigar needs.

I received a email from JR Cigars with a 20% discount coupon on May 20. 2021. The next day I wanted to use the coupon it was declined, so I called customer service and inquired why the coupon was declined. After being on the phone for almost 20 minutes this was their answer: We don't accept coupons on items we discounted already. When I said there was nothing written or stated on the coupon regarding use or exceptions, I was told that's the way it is."
Practically every item would be on sale at JR Cigars the state the retail price and then how much you save with their price.
Example: Retail Price$238.80
JR Price$195.87
You Save$42.93
The coupon seems like a bait and switch nothing more.

This was written on the coupon without a disclaimer or restrictions regarding its use.

It's been a while since we last saw you and we think it's about time you treat yourself to another perfect smoke.

Come explore our vast selection of hand-rolled cigars at unbeatable prices and treat yourself to a special 20% off.

Use code: NWB-2DF2-DFGV-IT2S-I4OV

I have been a customer with JR Cigars for over 20 years always rec prompt delivery, good service and quick response for a refund for disliked orders
only happened 4 times in 20 years
The name brands JR alternatives can not be beat for taste and price

When placing an order online using a birthday code that was emailed to me, when I confirmed my order in addition to the cigars I ordered I was to receive, 2 coffee cups, 2 espresso cups & an ash tray. These items were all listed when I was asked to confirm my order, which I did. When the order confirmation email arrived the ash tray & espresso cups were not listed. I called and spoke to Rebecca. She told me because I used the birthday code the other items were removed. I requested that the order be canceled, she told me that the warehouse already printed the order and it could not be canceled. I asked for a supervisor and she disconnected the call when I told her I was not happy with her performance.

Made an order on 12/14/20. Received an email that my order was shipped on 12/15/20. Today is 12/22 and no package, no update and customer service is of no help.
According to the tracking number included in the 12/15 email, the package has never been shipped. It is still showing in Pre-Shipment status. This is the 2nd time I have had a similar problem with this company but will very likely be the last. They have lost another loyal customer.

never received order. customer service terrible. blame game with usps. order never left JRs, but they wont help. 5 calls, 5 different excuses. do not waste your money on them. i have been a customer for many years,order weekly, and have spent thousands of dollars. they just dont care!!!!

What happened to JR Cigars?

I placed an order for a package on December 6th. I paid close to 30$ extra for priority mail. The package was stated to be arriving on December 9th.

It is December 16th as I write this. As you can guess, my package never arrived. Thus far it has been stuck in pre-shipment.

This is completely unprecedented. Over the last several years, I have ordered with priority shipping, and it was worth the extra dollar.

I don't know what happened, but something has gone terribly wrong with JR Cigars.
When I contacted them in regards to this matter, I was lied to by a representative, who tried to pin the blame on USPS, and claim that it was their fault.

This is a blatant lie, as USPS confirmed that that they had never received my package.

The worst part about this is that I can't even get a refund until my package arrives, or so JR cigars claims. I cannot afford to feed myself, let alone afford return postage.

I will no be ordering from JR Cigars, as it is abundantly clear that they are no longer reliable or trustworthy, and I strongly urge anyone who reads this to do the same.

What a year 2020 has been. We have watched a nation fall, and a once reliable business become little more than another corporate scam.

~~~~~~~~~
Update: JR Cigars reached out to me with this insult of a message.
~~~~~~~~~

Dear Joseph Dufresne,

Thank you for contacting JR Cigars, Upon reviewing your order there is no current tracking information. We value our loyal customers and strive to provide you the best service possible. Please continue to check your JR Cigars online account for the latest details regarding your order. The overwhelming demand has put a strain on shipping carriers throughout the country. These unforeseen circumstances may delay your package and we, unfortunately, cannot guarantee delivery before Christmas.

Due to shipping delays, it has cause JR Cigars to revise our return policy due to carrier delays. We will now only process reshipments of products and process credit return request only after 14 business days from the shipping date.
This has been a very challenging year and we want to wish you and your families a happy and healthy holiday season.
Regards,

JR Cigars
~~~~~~~~

What this is, is another blatant attempt at passing the blame to USPS.

I have reviewed the details of this case with them, and they have confirmed that they have not received a package in my name.

To add insult to insult, JR Cigars is not only lying about the status of my shipment, but are refusing a refund until the package has shipped to me, and is then returned by me.

It also says in the message above, plain as day that they won't refund the returned product until fourteen days after it was returned.

This is a scam, designed to steal money from customers, and absolve JR Cigars of any and all personal responsibility.

It is not honest, nor profesional, and I will be pursuing legal recourse to the utmost extent of the law until this matter is resolved.

I strongly advise anyone who has been exploited by this fallacy masquerading as a reputable company, to do the same.

Congrats JR, you lost a loyal customer. Placed an order on Thanksgiving, waited a week. Nothing. I called customer service, they told me the order was somehow denied. And guess what, the credit card charge was already completed, and the order still shows up in my order history. Cannot believe it.

Made a purchase, now I receive at least 5 emails a day from these guys, it's ridiculous.