Jumia Avis 12

the worst app I have ever used not even deserve 1 star the Customer Service too rude and not helpful at all also scammed customers by promising that they will solve everything and follow up with the customer and nothing happens they just trying to finish the call and you cant contact the same person again I am trying to contact anyone from management for more than one week and I cant everytime they told me someone from leaders will call you and noone call I don't recommend it for anyone at all.

One star is too much to give Jumia egypt . Worse customer service I ever seen in my life. I have been trying to return an item for a week . Called them several times , tried to speak to a supervisor but with no luck . I lost hope with this company never want to deal with them again. Never recommend it to anyone .

received the wrong size. Over 20 days later, the return has still not been processed.
Customer service threatened me and gave false promises, including a voucher that was never issued. The delivery person contacted me before the official Consumer Protection Authority decision and had no knowledge of the shipment, proving mismanagement and deliberate delay.
I demand the official return to be executed within 48 hours, or I will escalate legally due to withheld property, threats, and unprofessional conduct.
This clearly shows the extreme unprofessionalism of Jumia’s customer service and management, their total disregard for customers’ rights and satisfaction, and their threatening attitude—telling me to ‘just wait’ and implying that even if I waited a year, they would do whatever they want. It is unacceptable and demonstrates deliberate neglect and intimidation of customers.
Jumia Egypt is unprofessional, unreliable, and untrustworthy.

I do NOT recommend Jumia for any purchases. Their customer service is abusive, management is indifferent, and their threatening behavior shows they have no respect for customers at all. Anyone considering buying from them should think twice—this experience proves they cannot be trusted.

They ghosted me when I was talking to them about coupons....I HATE this store, definitely won't recommend.

التواصل مع الشركة بخصوص التوصيل ليس له أي جدوى تماما، أسلوب عشوائي تماما، عندما يكون العميل في مدينة جديدة شبكة المحمول فيها ليست في أحسن حال، ويطلب منكم التواصل واتس، لماذا لا تفعلون ذلك؟
لا انصح بالشراء منهم سيضيعون وقتك، وفي الأخر تم الغاء الطلب لانك ما ردتش على الأتصال. أبعد عن هذه العشوائية السوق مليء بمن هو أفضل !!

This is an online marketing app which sells the best and quality product to their customers😃.And do you know something? Jumia refer your money 💰 back if u didn't get your items or if you forgot to go to their pick up station.
I've been a victim of this and I know what I'm saying 💟💟💟💟

The website is super easy to navigate, making it a breeze to find exactly what I was looking for. I really appreciate how detailed the product descriptions are, which helped me make informed choices.

Jumia are really reliable, the product ordered online comes with the exact perceived quality standard, I don't regret using it on a regular basis

Jumia is the online business dat i believe on and trust

They are customer friendly

It's the worst site ever and worst customer service, I've bought a chair for 1200 pound for a 18 days.