Junction 17 Cars 

Bought a Mercedes A250 AMG Line from the Rugby branch in March 2026. A serious engine fault (cylinder compression issue) developed within 24 hours. A Mercedes specialist confirmed the fault, and I formally rejected the vehicle under the Consumer Rights Act 2015 in early April, well within my legal rights.

What followed was four months of delays and excuses. They insisted on their own inspection despite the specialist’s report. Their branch manager confirmed the fault by phone and offered a refund — then asked for my bank details, then went silent. When I chased, I was told there was a “repair agreement” I’d never agreed to. When I chased again, I was told they were missing paperwork they’d never asked me for (despite me offering it back in April). Each excuse appeared only after the previous one ran out.

I sent a formal Letter Before Action in May with a clear deadline. It was acknowledged and ignored. I gave a final deadline in early August. It passed. I had no choice but to open a County Court claim.

The day after I filed, they finally paid — but only the base refund amount, leaving out the costs I’d incurred and had already itemised in writing weeks earlier. The court claim is still ongoing for the remainder.

If you’re dealing with a legitimate fault or rejection, be prepared for months of stalling and be ready to formally escalate. Get everything in writing from day one.

Bought a car from them in June, parked at an airport and went overseas 2 days later. On my return as we all know the weather has been extremely hot and found the air con was not working, got a regas booked locally as Junction 17 are 2 hours away. Was found that the air con compressor was not working, contacted Junction 17 and advised to get a report and quote for replacement, this was done and when submitted to them they offered 20% towards the cost,Not acceptable as only just purchased the car, back and forth with lots of emails and persistent phone calls from me, After Sales always says they will phone me back but never does as a result they say they'll fix it for free but still have not given a date when to return, first of all they said too busy and it would be August, then no loan car available was told September but still nothing.Seems like there dragging their feet so I will go away, you cannot run a business this way had I known how things would have worked out I would definitely have lost my deposit and dealt somewhere else. They tell me I cannot speak to the dealer principle and After Sales has to deal with it, well deal with it, the summer will be gone by the time its fixed, definitely won't go to Junction 17 again. As a further note have had to have 2 new tyres at a cost of £380, the car was not valeted when collected. VERY POOR AFTER SALES

Avoid this dealership. We bought a used BMW from Junction 17 Cars in January 2026, and it has been one problem after another since.

Several agreed repairs from the point of sale, including a parcel shelf catch, were still unresolved months later, with no timeline given and no explanation beyond "we cannot put an estimated date of arrival on that."

In May the water pump failed and started leaking. Given the car was our only vehicle, we have a young child, and we live 95 miles from the garage, driving it to them for inspection was never realistic, especially with the risk of further engine damage. We had it repaired independently and asked to be reimbursed, providing the invoice as proof. Junction 17 refused, claiming the fault must have developed after the sale despite it surfacing within five months of purchase.

Communication throughout was slow and inconsistent, often requiring repeated chasing and missed deadlines before we received any reply at all. When we finally raised the possibility of a formal complaint to Trading Standards, the response was simply a flat refusal to pay, with no attempt to resolve things fairly.

Under the Consumer Rights Act 2015, goods sold must be of satisfactory quality. We do not feel that obligation was honoured here, and the aftercare experience has been consistently poor from start to finish.

Fantastic service , transaction simple
James was brilliant

Bought a 20 grand car absolutely no customer service for aftercare numerous faults with the car and no help at all.

Really good guys helped me get what I wanted and the best bit is the showroom. ITS LIKE A SWEET SHOP!

Will be back for the 911 GT3.

Anyways thanks to the team for my new Nissan juke.

Have used Junction 17 to sell two BMW 1 series cars and will continue to use them. Great service, fair prices, excellent communication & fast payment. Really enjoyable experience 😀

Do not by a car from these people,Very unprofessional,after sales if terrible.If you have a problem they are not willing to sort.Sold me a car with the satnav not working and tpm light on.Promised they would sort it and then offered me £75 to get it sorted myself.Think very carefully before buying from these people

Great customer service, couldn’t fault the staff at Junction 17. Would definitely buy from there again😊

I found my new car via auto trader, this was advertised at their Peterborough branch but we were informed the car was in rugby, we decided to travel up and very impressed.
I drove away with my new car on the day of enquiry with 5 day free insurance.

My sale was handled by Liviu however the 2 other guys were also very friendly. Service was above and beyond by all involved.

The showroom looks fresh, they have a great selection of cars available. Although we weren’t looking to buy any additional cars they allowed us to look round and inside the other cars.

I was given a contact for another guy within junction 17 for them to sell my car in my behalf, meaning I get a higher value than PX once my car sells, I dropped my car off at the Peterborough branch a week ago and the car is currently being marketed.

Would recommend and am happy with my new car. Thank you

Bought an Audi A7 3 Weeks ago. On the Drive home post purchase, the coolant warning light came on. Turns out the chamber had a crack in it and needed replacing.

Also the oil change service reminder came up and the window wipers needed replacing.

The heads up display doesn’t work, which apparently I need to take to Audi to look at.

All in all I have spent over £600 on repairs and service already.

Junction 17 have subsequently contacted me and we agreed on a sum they would contribute towards the repairs.

Heidi was very prompt with negotiations and the matter is now settled.

Terrible!!
What seemed like a nice pleasant transaction turned into a headache!
Traded my car in, went to pick up the new one, no log book! That itself worried me, so wanted to get my money back as non of this was mentioned until I’d paid, manager refused to refund me said he was in his rights to keep £27500 I’d transferred so no option but to carry on.. get in the car and the engine management light is on! So still can’t get my money back and don’t take the car as it’s being fixed! A week later I go to collect it, drive down the road light on again! Lost trust in the garage I took it to an independent Audi garage I’ve always used, ended up costing me as it went back 3 times in total and the fault was them! They’d fiddled with a fuel sensor and wired it wrong so the fault kept coming back. They paid for 1 fix which I again had to chase up. Just felt what should’ve been a pleasurable experience of buying a new car became a long headache! Oh and I then found the log book in the glove compartment so it wasn’t valeted or checked properly at all!

I was very disappointed. I reserved a car with the Junction 17 Cars Peterborough but the next day the seller informed me that it had already been sold because the listing had not been updated. This shows poor communication and a lack of respect for customers' time. As a result, I wasted my time and would not recommend this experience to others.

Absolutely awful. The customer service is shocking after purchasing a car from them.
The car had so much wrong with it, thousands of pounds worth of repairs were needed. The warranty covered nothing.
They don't want to talk to you. Hang up on phone calls and ignore emails.
Would not recommend!

I consigned my car with Junction 17 Cars Rugby after signing a contract with them. Shortly after, I was told two tyres needed replacing — I paid immediately. The car was listed but took over a month to sell. I reduced the price twice (£250 each time) to help move it.

The car sold on 19th June. I was told the PCP settlement would be made on 20th July. I promptly provided the settlement quote and transferred the additional £1,000 difference myself without delay.

I waited the entire month. When I chased them close to the 20th, nothing happened. On 21st July I was told the payment hadn't been made because they had misplaced my file. I asked for immediate payment and email confirmation. It is now 23rd July — no payment has been made and no written confirmation provided, despite verbal assurances.

My old finance remains unsettled over a month after the sale. They've told me verbally the payment is done but refuse to back it up in writing. If they have paid, a simple email with a BACS reference takes 30 seconds — there is no excuse for this.

Would not recommend. Once the sale is done, you are on your own.

We recently purchased a car from Junction 17 Cars. While our experience didn't get off to the smoothest start and there were issues along the way, the after-sales service was absolutely outstanding and completely turned things around.
I do feel there is an opportunity for the sales team to be more upfront, respond to emails more promptly, and ensure all the finer details are covered from the outset. However, once our concerns were raised to the aftersales team, the support we received was exceptional.
A special thank you to Heidi and Tori, who were both fantastic throughout the process. They were professional, responsive, understanding and worked hard to help resolve every issue we encountered. Their customer service was genuinely first class.
I'd also like to thank Benny, who joined the conversations later on and was outstanding in offering additional support and reassurance. His willingness to help and ensure we were looked after made a real difference.
Whilst the initial experience wasn't perfect, the after-sales team demonstrated exactly how customer service should be handled, and because of their efforts we were left feeling valued and supported. Thank you to Heidi, Tori and Benny for going above and beyond. 🚗👏

James was very helpful, seamless process. Would highly recommend

James was very friendly and made collecting my new car very easy and comfortable

Sold my car in the first week, for the agreed price
Process was simple and streamlined from beginning to end
Jaime was responsive to messages and emails ensuring we were kept updated
Would happily sell future cars with junction 17