K12 - Alabama Destinations Career Academy Avis 

We have been at k12 for just over a week and are consistently having issues with assignments that are turned in being erased and having to redo them multiple times which is put us farther and farther behind the teachers are unable to fix the problem and tech support seems to be unwilling to help they say it’s the teachers problem even though teachers have no way to erase a students progress it is extremely difficult to get anyone on the phone. The system itself is difficult to navigate and seems to arbitrarily lock lessons when they should be available. Unless you have 18hours a day to devote to trying to make it work and help your child do classes over and over you should choose a different online school but beware they are the first one to come up if you google search a different online school. I know teachers that have left k12 because they make it so difficult to actually teach kids

Friendly faculty and technical support team.

Student is happy. No issue on student’s home work and grade. Always communication is there with Parents and School.

ALDCA gives so many opportunities, such as more one on one with the students. Students being able to work at their own pace. The communication between staff and parents is outstanding.

If I could give them a complete 0 stars I would. It has been an absolute mess since the beginning of the school year trying to get my son in school. Every time you call they are telling you something different. The call center agents don't know what they are talking about as well as supervisors. You can't get the school directly on the phone at all. I have been trying to withdraw my son for a month and can't get any paperwork on him. So he's just stuck home doing absolutely nothing because I can't get him into any local school without paper work from this school.

I appreciate the opportunity to provide feedback because, unfortunately, my experience with the communication and administrative support has been extremely frustrating and disappointing.

The biggest issue has been the lack of timely communication and follow-up. Too often, everything seems to be handled at the last minute, and concerns submitted by email can go weeks without a response. Phone calls frequently go to voicemail, and I often do not receive a return call.

My son’s dual enrollment experience is a major example. I initially asked about dual enrollment a year ago, completed the requested paperwork, and never received a follow-up. I ultimately had to figure out the process myself. More recently, his authorization form took approximately a month to be completed, which has now contributed to my son being late registering for his classes. Mrs. Stratford also never returned my phone call to let me know the form had been completed or to address the concerns I had raised.

I also requested that my son be tested for gifted approximately a year ago. Someone finally reached out to me last month, but he still has not been tested. This level of delay is extremely concerning when these processes directly affect a student's academic progress and opportunities.

I was also unaware that the Flex Program had to be renewed every year. I only learned this when my son's homeroom teacher contacted me. That conversation was actually the first time since my son began the program that I felt I was able to speak directly with someone and get meaningful communication.

At this point, I have even considered transferring my son to a different K-12 program because I am so dissatisfied with how these matters have been handled. However, I am concerned about how long that process would take and what impact another transition could have on his academics.

I want to emphasize that my frustration is not directed at my son's teachers or the educational opportunities themselves. My concern is the lack of communication, follow-through, and timely administrative support. As a parent, I should not have to repeatedly track down information, figure out processes on my own, or wait weeks or months for responses regarding matters that directly affect my child's education.

I would strongly encourage the school to improve its communication systems, establish reasonable response times for parent concerns, provide clearer information about important program requirements and deadlines, and ensure that phone calls and emails are consistently followed up on.

I genuinely want this program to work for my son, but the current level of communication has made it very difficult to feel confident that his academic needs are being adequately supported.

Update K12 replied to my review and told me to reach out to the email provided and I did and this is what they responded to do

"Hello Bethany. You have reached the email inbox of the K12 Social Media Support Team. We are unable to assist with your request. Please contact the school directly for assistance."

As stated before no communication that is helpful. Things should not be this complicated to get help on a students education.

They are notorious for canceling class, horrible communication, most of tbe teachers dont seem to care. I definitely would not recommend them.

Great help great survive so happy
7

Very convenient while my child is learning and allowing him to be more independent and responsible

Gives the kids time when they need it to make work they missed and very understanding about health problems and when u have to miss class or work

More convenient for kids that are bullied

This is a great opportunity for our children to experience. If you have children that were affected by the Covid shutdown, then this is a wonderful way to get back into the swing of things.

Anyone I've ever spoken to in regards to tech issues, material Tracking, or enrollment, everyone was knowledgeable and friendly!

All the help when you need it and the flexible schedule. The one on one with my son when he needs it. The caring,polite, and courteous people.

Parker has really enjoyed not having the stress of dealing with bullying, and he likes being able to do his work on his own terms. I've always received the help I need from Luanne.

We love ALDCA because of how flexible our sons schedule is which allows him to do his school work and still be able to work and do extra curricular activities and enjoy being a teenager! As a mom, I also love the communication from the teachers and administration staff!

My child has far more succeeded in ALDCA than she has ever in any public school we’ve attended. I love the schools morals and the connection that each teacher has with their class. I made the best choice to change my daughter to ALDCA and seen the tremendous change of her grades and wanting to go to school, that I have signed my son up as well. We love you ALDCA! Thank you!

The teacher were help to my daughter

Absolutely love it