Poor Service, No Communication, and Unfulfilled Promises
I am extremely disappointed with my experience with Karlton Holidays.
I purchased a one-year holiday membership and submitted a booking request for a 3-night stay in Munnar well in advance on 10 August 2026. Despite multiple follow-up emails and phone calls over the following month, I received no proper response from the company.
I repeatedly contacted their representative and was assured that my booking would be checked and confirmed. However, no confirmation was provided. On 9 September 2026, just one day before my planned check-in date, I was informed that my request had been overlooked and that no accommodation could be arranged.
As a result, my vacation plans were completely disrupted. What was most disappointing was not just the failure to provide the booking, but the complete lack of communication, accountability, and customer support throughout the process.
I subsequently requested cancellation of my membership and a refund, but even those emails have gone unanswered.
Based on my experience, Karlton Holidays failed to deliver the level of service promised to its members. I hope the company improves its customer service, communication, and commitment to customers in the future
20 septembre 2026
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