Katie Barnes Tool Range & Education Avis 

The KB tools are great quality and lovely to use. The masterclasses are thorough and informative and the team are all lovely with great communication!

The curved cuticle nippers lasted me 4 weeks before they broke. I contacted customer service and was told I was not due a refund as their policy states and that they had broke due to me using them improperly. I found their reply frankly, condescending. I have been a nail tech for years and didn’t realise cuticle nippers were complicated to use. They are far to flimsy for a full time nail tech to use and after reading the reviews on trust pilot (and yes, I wish I had done that earlier) I found that this has been an issue before. There are other nippers out there, I would give these a wide birth. They are definitely not worth the money.

Terrible customer service. As a first time customer I was very disappointed with their lack of support or understanding and willingness to come to a mutual agreement on a mistake purchase . I would never shop with them when there are so many better nail company's with excellent customer service.

Fabulous tools, courses, offers and community 🥰

Absolute fantastic Nail tools the best quality you can buy.
Staff are so friendly helpful & polite.
Not to mention such friendly & welcoming tiktok lives with nail tutorials.

Amazing company 🖤

I own everything Katie Barnes sells and I completely love each and every single item. The quality is out of this world, the customer service is outstanding and all staff are incredible highly recommended

I've bought multiple tools and products from Katie, I've attended a few courses with her too and everything has been top quality! Highly recommended

I’ve just ordered a new efile from a different company after numerous faults with my own, the silver dial fell off within a month of purchasing, this didn’t effect the actual use of the efile so I let that one slide, then the wires kept breaking, I have had two sent out as a replacement within the first year and have since purchased another two myself as it continues to cut out power. I’ve also purchased a total of 3 curved cuticle scissors to which all three have snapped. After emailing the company I was told this was down to my own pressure using them. I have since learnt from other nail techs that both the efile and the scissors is an ongoing issue with this brand. I have purchased the magpie cuticle scissors and have been using them without any issues whatsoever.

Really disappointing when the company patronise nail techs about their incorrect use of the item yet reviews from others state the same ongoing issues.

A real shame for me as the drill bits and kink sanding bands I enjoy using but won’t be purchasing any more equipment or tools sadly.

The Katie Barnes gloves are the best I’ve ever had & I won’t use any others. Being able to have them on a subscription is so helpful too because as a busy nail tech it’s one thing I don’t have to think about. Customer service is also fab, they are always happy to help

Such a great company! Awesome products and customer service. Highly recommend!

5 * from start to finish

Excellent c/s
Fantastic support
Lots of ongoing offers and deals
Attended training with KB, which would also highly recommend

All Katie’s tools are amazing. I love the cuticle scissors. Training is great as well. Excellent customer service!
Highly recommended +++

The team are always so helpful and master classes are well worth the money, very thorough and informative 💜

Brilliant!
Amazing tools and customer service to match.
The tools and e-file are game changers and the online training with lifetime access is very informative.
I wouldn’t go anywhere else for my tools! 🫶🏼

Amazing company and amazing products would highly recommend x

As a busy nail tech, protecting myself is so important & the Katie Barnes gloves are the best! I have them on subscription so they just come out to me automatically, one less thing to think about. I won’t go anywhere else for my gloves as there really is no comparison, anything else just feels thin & flimsy and doesn’t give the same level of protection as Katie’s gloves. On top of that, the customer service is fab, with Katie herself dealing with any queries you may have. Great products AND great service.

Top quality product excellent service

Great communication and quickly fixed efile, highly recommend customer service was 10/10 thank you again

Love this company! Everything you need to prep the nails for great retention!! Amazing!

Team are amazing and super understanding. Customer service is on it! They are always trying to help you with any questions you might have. Creator bundles and mystery boxes are super fun to receive and the reveal is always anticipating! 10/10