Kindbag Avis 

Bought a laptop bag before Christmas and realised it was the wrong size as soon as I saw it, so returned it and ordered another one. The return could not be refunded because there was a tiny tear in the cardboard packaging which had not been there when I returned it. Kindbag's advice was either pick it up from the warehouse or they would 'recycle it' for me - what a waste of a perfect bag, not very kind to the customer and certainly not 'preserving the environment'. I picked it up and will take to a charity shop so someone can get some joy!

Brilliant company. Got quite a fewof these bags for me and others

So great to see a company doing customer service right, on top of an excellent range and quality of products that I’m sure will last, you can tell they’re really well made. Thanks again for your help with my recent query, and a speedy and effective response.

Great ethos and fabulous product. I have the large back pack in blue. I take it everywhere, it’s so lightweight, and makes a great bag to take the gym. I always use it as my cabin baggage. Love this brand.

I've bought 8 bags now, for self + presents. Great designs, pack up in a conveniently small pouch & prompt delivery.
I've had my original bag for years & it's been washed & travelled with me to many countries.
Love the ethical background to the manufacture of the Kind Bags & can't resist another order.... 🙂

Absolutely lovely rucksack that I get compliments on regularly, I also bought the wash bags which are great for travelling. Very roomy for an over packer like me!

I wrote to the Kind Bag team to say that I was disappointed that my large backpack had started to fray after less than a year of use. I had no expectations but the team immediately offered a replacement free of charge. I admire the ethos and like the product selection and with service like this you can be confident in making a purchase. Fingers crossed the quality is a bit more robust this time.

I just love the variety and vibrant colours of the bags!!! Very different and constantly get asked where I purchased these from! Great at communicating and postage is very quick

I have two of their bags.

I love my medium backpack. The materials feel really sturdy and reliable. I also love that it’s still sustainable resources! My only moan is that the bottle holders are too small/tight for my water bottle.

My weekender bag I like a little less. The material is different than the other bag I have and feels flimsier. The straps also feel a bit small for the largeness of the bag. But it can hold loads of stuff and the pattern is super cute.

Everyone I’ve interacted with at Kind Bags has been so lovely.

I've got multiple products from Kind Bag and I love them all. They're such good quality and stylish too! I love their attention to detail on the design and my items are always delivered speedily. Definitely my go to for any bags.

Love theses kind bags, I got quite a few now I have some to do all my food shopping and some I save just for clothes shopping etc, they wash well and dry quick, easy to fold and store away, I'm doing my bit for the environment also nice to give or receive as a gift, always have one in my handbag and you be surprise how much you can get in them.

Love the quality of the bag. Such beautiful designs

I brought 4 bags from kind bag in one order. Kept three and returned one. No acknowledgement of return and no response to to emails sent on 6th and 13th August. Appreciate a small company but very disappointing customer service

I like to support sustainable brands, and so coming across Kind Bag, I was really excited by their product offering. I purchased a Hackney backpack to use for work (I commute a couple of days a week)- within a month it was clearly falling apart.

For the price of the backpack, I didn’t anticipate having to continually mend and tinker with it myself- I expected a quality product which I could keep for life. Instead, I have had to make my own mends to the zips and the straps as they have worn down. If I had this experience with a different bag, I might have just given up and binned it- but I did this bag wasn’t cheap, and seeing as I’ve invested in it, I didn’t give up so easily. Also, in my efforts to be more sustainable, I don’t want to throw away things which have some life in them. But ultimately, without repairs, I don’t think this bag would last about 4-6 months of constant use.

Things which I wasn’t impressed by;
- the bag wasn’t water resistant in the slightest! I have a few minutes walk from the train station to my office, and almost ruined my laptop and devices walking there in the rain. The bag was soaked through by the time I opened it (no more than about 10/15 minutes in the rain). I honestly found this the most frustrating part, as trusting this bag could have genuinely destroyed my devices. Now I only use the bag in the Summer / dry weather.
- the zips are poorly sewn into the bag, particularly the zip for the main compartment. Within about two weeks of use, it broke and became partially unstitched, so the zip could be pulled off the bag.
- the side pockets, where you keep water bottles, began to fray within about a month

Customer service was really helpful when I contacted them (it did take a couple of days for a response, but they were friendly and replaced my bag). The Hackney Backpack has a warranty / guarantee so you can reach out to them if you have any issues- however upon receiving the replacement bag, I noticed the same issues arising. So unfortunately, the warranty hasn’t really helped me, and it won’t help when the actual issue is with initial quality of the products that they make at Kind Bag.

All this to say, it was a disappointing purchase for me, and I won’t be purchasing from Kind Bag again, as I need a low maintenance, high quality product. I think that the Kind Bag Team should rethink their manufacturing methods for the Hackney Backpack, as it really doesn’t align with being sustainable to have a backpack that doesn’t last longer than a few weeks without showing significant wear and tear.

Badly stitched so not impressed.

Was very disappointed to find out after I bought a bag that they are made in China. I don't buy ANYTHING made in China. It never occured to me they would be made in China. Binned it !!!!!

I bought a Kindbag about a year ago, loved the look of them, and also loved the sustainability side of things. A year on, the zip broke, making the bag unuseable. I would have expected a bag of this price to last more than a year, especially as I have made light use of it, it is not a daily bag. I tried to interact with the company to see how they could help me with it. I sent an image of it and how it had broken. They were not willing to replace it without proof of purchase -- which of course I no longer have, this was over a year ago. If they were concerned about a scam, I would have expected them to ask me to send them the bag, which I would have done. Once received, they could have sent me a replacement. But they didn't do that. The point is not whether I bought the bag -- I could have had it as a gift. The point is whether there is one of their bags out there, which has broken and is unuseable. Surely better customer service would have been to ensure that if one of their customers has a broken bag, it would be replaced. They think they're being hard-nosed rational, but they aren't, it's just bad customer service

Such good quality bags that fit a load of shopping in the medium size shopper. I also purchased a mystery box recently for £30 which included a mini rucksack, a tote, 2 medium shoppers and 1 small shopper. Such good value for what you get and the quality is brilliant making them good gifts for yourself or other people.

The products are nice but, in my opinion, just the wrong side of too pricey. There are plenty of sustainable brands selling similar products for less - the only real difference is that Kind Bag have really lovely designs. I ordered a set of pouches and a weekend bag. The bag wasn’t big enough so have returned. Their returns process is a little obstructive (you have to email, just to get a reply with the address to send to, and a request to pop a note in with the order number). This could just be on the website, rather than unnecessarily taking time from both the customer and customer service reps. I wouldn’t have returned the bag if it was £10-£15 cheaper, I’d have kept it as a general overnight bag.

I’ve been buying Kind Bag as my go-to gifts for a while now. Great designs, great ethics from this all female team.

Absolutely love it❤️❤️! Bought 2 for my sister and she is so in love with them.