Koganmobile Avis 

I am extremely disappointed with the way this issue has been handled so far. Activating a SIM should be so easy to do but yet they keep asking me to verify my ID. It's like being stuck in an infinite loop.

I have been repeatedly passed between support channels without any meaningful progress. Despite verifying my identity multiple times, I am continually sent back to the care team and asked to repeat the same process. This is now the fourth time I have been asked to verify my identity for the same unresolved issue.

At this point, it is unclear when this process will end or when any real effort will be made to resolve the problem. I am paying for a service that is not functioning, and the ongoing delays and lack of accountability are unacceptable. I've had this account for 7mths. I guess they are just waiting for the time to run out.

Tried to port over new mobile number to their service.. followed required steps, received automated email confirming that number was ported over, then another email confirming the account and number was active. Except it wasnt, called customer service they kept telling me I had something wrong... but they couldnt tell me what i had done wrong.. ended up having to start with a new number elsewhere ....a lot of hassle DO NOT USE THEM

This has been a nightmare for me. its my second year using their service line. All along i have had the worse customer service experience with them. Recently my line is up, so i bought a new bundle early, like two weeks early and they immediately started my new bundle (365 days) early by two weeks. which i called the customer service and told them that they have taken 2 weeks off my old bundle by starting my new bundle immediately. they said that I should've have started the bundle and i said there were simply no instructions on their site or whatsoever. who knew that starting early would get the bundle time reduced? and the staff was just super rude kept arguing with me and reluctantly gave me back that two weeks. Then I've changed a new phone and learned that in order to switch my eSIM to the new phone i have to purchase a brand new eSIM on their site, which I did, and called the customer service to do the port over. Just when I thought everything was okay and going smoothly... They port over my service to the new phone but my number has changed. My old number is linked to my banks and other accounts which requires OTP and now I'm stuck with this new number, tried calling their customer service for two days straight and they are still not picking up. simply the worse company i've ever used. I swear i will switch service when my bundle is up. I will NEVER use koganmobile again. bullshit service

horrible Customer support. If u face any problem after getting a KOGAN Mobile SIM. just throw the SIM into the bin & buy a new one. You may find GOD once, but KOGAN is hard to reach.

We cannot receive any calls.
I have tried restart etc and checking everything.
I then rang Kogan tech 3 days ago on the phone for 45 minutes on hold and gave up.
I tried again today another 46 minutes still no answer but told they would answer ASAP.☹️

Zero star! Activation instruction is not clear enough. Could easily make mistake and loose everything you paid. No way to contact customer service! No email address! I have tried called 126120multiple times. Every time about 1 hour wait still noone answered. Only the repeated voice recordings. Stay away!

If I could give zero stars, I would. My experience with Kogan Mobile has been a complete nightmare from start to finish.

All I wanted to do was a simple eSIM transfer to a new phone. What should have taken 10 minutes has turned into a 2-week ordeal that is still not resolved.

I have wasted hours of my personal time and thrown money down the drain dealing with their incompetence.

First, the eSIM transfer failed completely.

I paid for a new eSIM as instructed—that also failed.

Then, their support told me to go out and buy a physical SIM card. I did that, and they still couldn't get it to work.

I actually managed to get their support team on the phone, which is a miracle in itself, but they were useless. They explicitly admitted they "could not spot the issue." They have no idea how their own system works.

I am now leaving Kogan immediately. Do not be tempted by the cheap prices—you pay for it with your sanity. Kogan is a complete waste of time and money.

Pros: None. Cons: Incompetent support, faulty technology, wasted money, weeks of stress.

Can't transfer my old number, I already lost my signal for the past few days, still not able to get any connect, very disappointed

The same wouldn’t work contacted customer care. I had a email reply from a woman called Nicky. She told me to prove it. It didn’t work. Couldn’t prove it because how do you prove that Sumit didn’t work and I still haven’t had a refund. I will never use Kogan again for anything.

I could not work out how to renew my plan and called kogan three times asking the wrong questions. Regardless of my pestering the customer service was super efficient and helpful. I didnt have to wait on hold for even a minute and my questions were answered immediately.

I unfortunately bought a mobile phone through Kogan Mobile / Nu Mobile in September 2024 within seven weeks it started to play up and not work properly, I have been through hell with this grubby company DO NOT USE, they don’t have a complaints dept that helps, no phone number to talk and ignore you on these stupid ticket emails they send, 12 months of monthly payments for what!
I now don’t trust the Kogan brand and even got ignored from the founder of the company when I personally reached out to him,
It seems they only care about making money and getting good customer experiences.

Just wanted to know what my data usage was for the last 12 months. Was told to fill out the privacy form with ONE NZ. The form wouldn't submit because my number is not registered with them, and was told to contact Kogan support. I must have been told 10+ times to fill the form, and would NOT accept that I simply couldn't submit it. They repeatedly wanted a screenshot of an error on a page that did nothing when I selected submit. I didn't get my data usage, so canned them and went elsewhere with a cheaper provider.

I accidentally deleted my original Kogan mobile phone number and changed mobile number when I recharged my 365 Day Flex plan. I contacted customer service, they explained the steps to reinstate my number which required remote ID. A straightforward process guided by a couple of phone calls to customer service. Terrific customer service helping a senior navigate the problems he self-created.

Bad experience New Zealand Kogan. Will not promote

Hardly ever works on lots of areas in Australia.. I'm currently working in Toowoomba and it simply does not fkn work.. Telstra is also trash. Optus has the most coverage.

Located in Melbourne CBD. Had connection issues on the 20th floor and after a few calls, I determined I no longer wanted to proceed.

I honestly thought I'd have to go through a regulator to get this solved. Considering the low costs, I didn't expect to resolve it over the phone. After requesting a partial refund, I was successful. Shout out to Shailendre and Delfine for providing great care and service.

This a difficult service to use. Tech support sucks, not interested on actually being helpful, takes 5 minutes to verify me, then about 30 seconds to give me an excuse why my SMS message can not be sent, needless to say someone else's fault.

i have been using these guys for the last few years and there 365 prepaid plans are amazing, so cheap and good enough service , cant recommend them enough