Kotsovolos Avis 

Nightmare! Stay away!
I made the mistake of buying a refrigerator. To cut the story short. I wanted to buy it with instalments.
1) The salesman misunderstood that I wanted to proceed with debit card and not credit card. So they asked me to submit quite a few papers. I waited for many days only to realize that he got me the incorrect contract (debit card)
2) After cancelling the order and transform it into credit card instalments (which is a very simple process) another nightmare started.
3) On delivery date, the refrigerator could not fit the elevator and I had to contact Kotsovolos (not the delivery service!) for re-arranging the delivery using a lifter. So I did. But guess what. Ever since, I made tens of calls to talk with "support centre" and just be informed that my inquiry was forwarded. End result was zero!!
4) After calling them again and again, they finally put me through with the actual branch only to inform me that I needed to go in person and arrange a payment for the extra cost so that the delivery will be scheduled.

STAY AWAY! Don't get caught with the fancy offer, especially on the upcoming Black Friday!

-5/5 , i wish i could put a 0/5.

I made a purchase on 12/10/2024 at their Paphos location for three items.
Upon discovering that one item was damaged, I returned to the store the same day to request a cancellation and refund.
Despite making multiple trips that day, I was told that a refund couldn’t be processed immediately, and I would need to return to the store.

Unacceptable Delays and Lack of Transparency
From that initial visit, I was caught in a frustrating, weeks-long process that involved numerous trips back to the store (on 12/10, 18/10, 25/10, 26/10, 28/10, and again on 01/11).
Today 07/11 i still have no update, even though my bank says they didn't proceed!

Even after I complied with every request, the refund continued to be delayed without any clear reason, and Kotsovolos staff often gave conflicting explanations.
I was told multiple times that the refund “would be processed soon,” only to learn later that the store hadn’t released the funds.

Customer Service Issues
Adding to the frustration, there is no direct contact number for the Paphos location, so I was forced to go to the store in person each time I wanted an update.
Despite the staff’s assurance that the refund had been processed, my bank informed me that the store had not completed the transaction correctly.

Mismanagement of Payment Processing
The final straw was on 01/11, when I discovered that part of the delay was due to a card verification issue. I presented the same card I used to make the purchase, but I was told that a discrepancy in the payment system was preventing the refund. After yet another trip to the store, I was assured this would be resolved, only to find that the refund was once again reverted on 06/11.
At this point, I was told the only immediate option was to accept store credit, which was unacceptable given the situation.

Conclusion
I’ve spent significant time and effort trying to resolve what should have been a straightforward refund for a defective product.
After nearly a month, I am still without my funds, and the lack of support, accountability, and transparency has made this experience incredibly frustrating.
I would caution others to be aware of Kotsovolos’s policies and service, as I believe there is a lack of commitment to fair and timely customer resolution.