KSL Clinic Avis 

The staff who were providing the treatment were excellent. They explained every step and were always asking if I was ok. A truly great experience thank you

⭐⭐⭐⭐⭐ "Excellent experience from consultation to follow-up. Professional team, smooth procedure, and natural-looking results. Very happy with the outcome and would highly recommend."

I wouldn’t give KSL Maidstone and Dr Matee a one-star review, as there were positive aspects to my experience from the 30/11/2024 procedure, However, now looking back, I do wish I had spent more time researching and comparing other clinics before making my decision.

The process begins with a consultation from a sales representative, which felt quite rehearsed and sales-focused. During my consultation, I was told a story about the representative’s friend/family having a hair transplant, which may well have been genuine, but it felt like part of a well-practised sales pitch. Unfortunately, I did not meet the surgeon who would be performing the procedure until the actual day of surgery. In my opinion, meeting the surgeon beforehand would have provided greater confidence and reassurance.

On the day of the procedure, everything went smoothly, and I found the staff to be polite, professional, and attentive throughout. My main concern relates to the design of my hairline. It was drawn on using a white pencil, no use of lasers for hairline measurement, mapping, and design. Now that I can fully assess the final result, I feel the hairline is not as straight or symmetrical as it should be. I appreciate that no one has a perfectly straight natural hairline, but the outcome is noticeable enough that KSL themselves acknowledged the issue and offered to correct it.

In addition, I do not feel the transplanted area is as dense as I had expected based on the discussions before the procedure. While there has certainly been growth and improvement, the overall density falls short of what I had hoped for given the significant investment involved.

While I appreciate KSL’s willingness to address my concerns, I feel these issues should have been avoided in the first place. The result is not terrible, and I am not completely dissatisfied, which is why I would not leave a one-star review. However, I would strongly encourage anyone considering a hair transplant to do thorough research, speak with multiple clinics, and ensure they are completely comfortable with the process before committing.

Dr Zeeshan and all the staff at KSL were amazing. They made the whole day effortless. We had a really good conversation before the procedure started to make sure we both were happy with everything first. I had lots of questions and they were happy to answer them all. Lunch was provided and the aftercare products also complementary. This is my second procedure with KSL. I can’t recommend these guys enough.

Had a consultation discussing various options for hair care a few months back. Friendly staff, clean clinic and overall good experience. I will be doing PRP treatment to see how it improves hair density and quality.

I have been putting my hair transplant off for over 5 years. Most recently In the last 12 months I went round a hand full of transplant clinics, from start of my consulting at KSL I felt at ease no pushing for booking appointments.
I read all the reviews and decided to go with KSL from start to finish everyone in the Manchester off was very professional and always put me at the forefront if I had and questions. The day of my surgery just WOW not what I expected. I would highly recommend KSL clinic thanks so much 5 start

I have visited KSL clinic on a couple of occasions, this time for PRP treatment, I could not recommend more highly, friendly staff who make you feel valued and at ease, nothing is too much trouble, their expertise and professionalism is second to none. I have recommended friends and family and would recommend to anyone looking to start their journey

Had my hair transplant at KSL in Feb 2026. They made the whole day a very comfortable experience and the after care is great. The results have been great too. Would recommend KSL for anyone considering having a hair transplant.

Great experience with my 4th PRP session starting to see some good results with the top up transplant and I’m looking forward to the full results in 6 months time

I had a hair transplant in 2023 and haven’t looked back. I have regular check ins with the team at KSL and they are always so helpful. The results speak for themselves and I always get compliments over my hair. Would not have gone anywhere else!

I received my hair transplant in April 2023 and by far it’s the best decision I have ever made. The results speak for themselves and I wouldn’t have trusted any other clinic after speaking to the team !

Just had my third PRP treatment today and I couldn’t be happier with the experience. The practitioner was professional, knowledgeable, and took the time to explain everything throughout the process.

What really stood out was how comfortable and at ease they made me feel. PRP can be a little daunting, but their friendly and reassuring approach made the whole treatment straightforward and stress-free.

The clinic is welcoming, clean, and well-run, and the level of care I’ve received has been excellent from start to finish. I would highly recommend them to anyone considering PRP treatment. Thank you for the fantastic service!

Friendly staff, made me feel at ease during treatment

Very professional and noticeable results

Fantastic service very helpful staff. I would fully recommend KSL as a clinic.

Another great session of PRP at KSL, thank you 👍

Left with permanent hair loss, scars and emotional distress after my KSL surgery. In the end I had to obtain a 2nd opinion by a dermatologist consultant to confirm the disaster that had unfolded. Confirmed medical evidence I have had a very poor outcome with KSL (which I had to pay for). Raised concerns on day 1 about a surgeon not doing the procedure - gaslighted saying surgeon ‘oversees’ the surgery - it’s basically lower level ‘techs’ that did it (I felt it was sold as doctor led). Documented feedback via emails surgeon coming on shouting at them saying “you’ve left gaps!!”. Awful experience. Documented evidence that I left the clinics with infections after being told everything was fine. After submitting a complaint about poor after surgery advice and infection (which the complaint was upheld by themselves) I was hoping to just get some sort of help from them, but this never materialised at all. There doctors are no better as well, documented evidence that when I presented with complaints about serious issues he said I “probably had a chest infection” which I found outstanding - getting prescriptions off them was slow to deal with this, eventually had to go to my own GP.

Originally returned to KSL due to repeated infections after surgery, felt gaslighted and told “it looks great!” And “nothing to worry about” - I went back 1 time after surgery for a checkup and an additional 3 times for PRP - 4 checkups in total. Was gaslighted again saying they wouldn’t resolve anything until I returned for a 5th checkup (in which at the checkups they just say everything fine goodbye) - even after supplying evidence I had been medically advised not to let them touch me again.

In effect told to go away until it had been a year as that would be the best time for a postoperative check - painfully waited and was gas lighted again. Issued a quick email saying unless I came in (for a 5th time) there was nothing they could do. Provided them documentation evidence a dermatologist consultation of 20+ medically advised me not to get corrective or any further treatment done with KSL. Wanted me to engage in a 40 day complaint process and I declined because I am sick of them, offered them a resolution and they declined by not responding, just wanted to drag the process out again it felt like.

I’ve really suffered with the poor outcomes at KSL which includes hair loss, scars, infections as well as upheld complaint issues about them such as crazy medical advice from none trained staff members, awful gaslighting to avoid dealing with issues and also the mental health stress I have had to endure dealing with them. Do not be drawn into their abundance of Z list celebrity endorsements - they’re not worth it. Their conduct and the outcome I have received is woeful and I have documented evidence of emails and expert doctors to back up the claims (and they know it because I have supplied it to them).

Currently working my way through my 5th infection within 12 months with some new antibiotics. All above can be evidenced with documents and photographs and I will continue to alert people to what is going on here. I remain open and willing (for a short time) to talk with KSL and reach a resolution.

AVOID KSL HAIR CLINIC! (In my opinion).

EDIT AFTER REVIEW REPLY:
- As per documented evidence from April 2026 from a consultant dermatologist, your accusation of photos from 2025 are incorrect. Should this continued to be questioned I will upload the evidence online to showcase up to date picture and the April 2026 medical report.

- As per the documented evidence from another separate consultant he stated retuning to KSL for further treatment would "unwise" due to "hair loss and scaring and multiple infections". I have taken the advice of a medical professional and will not be returning to KSL for further neglect - I am adhering to medical advice from a qualified professional.

- It is noted KSL's preference to not communicate via email as their preferred method because they don't like it when you have evidence in ink.

This is mainly a review of the surgery day itself and the first few weeks after the procedure. I’ll need to do an update in 12–18 months once the full results are visible.

My procedure was to add density to the crown area and improve my hairline, which had started to thin.

Dr Nishal carried out the surgery along with two colleagues. Everyone was extremely friendly and professional throughout.

I live about an hour away from the clinic. It’s not recommended to drive after surgery, but I drove home and personally felt fine. The main thing is being extremely careful not to knock your head getting in and out of the car. I accidentally hit my head getting out and completely panicked about the damage I might have caused. There was a slight bit of bleeding, but everything seems absolutely fine. Driving itself wasn’t the issue — it was more about being careful with movement and avoiding any accidental knocks.

The procedure lasted one full day. The most painful part was definitely the injections used to numb the scalp, especially around the areas above the ears where it’s more sensitive.

Once the anaesthetic kicks in, the procedure itself is painless. In the morning, several hours are spent removing grafts from the donor area. That was probably the most uncomfortable part because you have to lie face down and stay fairly still. After that, things get much easier. You can sit back, watch Netflix, and relax while the channels are created and the grafts are placed. I managed to get through two films during that part of the day.

Recovery is roughly 14 days. If possible, I would recommend taking at least the first week off work. The first night was the hardest for me. I probably slept for only two hours, but that was more due to the discomfort of sleeping upright with a neck pillow than actual pain.

Removing the bandages on day one was something I was not looking forward to, but it was painless and there was no bleeding. Each day after that became progressively easier.

The transplant area itself caused me almost no pain during recovery. Most of my discomfort came from the donor area at the back of the head. I found ibuprofen helped the most, and by around day 10 I no longer needed pain relief.

By day 12 the scabs were starting to come away naturally. I tried not to touch them, but it’s difficult because the area becomes itchy as it heals. I found myself gently massaging the scalp during washing to help remove loose scabs. At one point I noticed hairs attached to some scabs and panicked because it looked like entire grafts had come out. After researching it online, I found this is very common and that the grafts are usually securely anchored after the first few days.

At the time of writing this review, I am three weeks post-surgery. At this stage it’s mainly a case of waiting for the hair growth cycle to do its thing. I haven’t experienced much shedding yet, although I understand that is normal and expected before regrowth begins. The hairline already looks promising. I’m not personally a fan of the buzz-cut look, so I’m definitely looking forward to getting some length back.

KSL are a professional outfit and the Staff who looked after me are amazing so helpful Charlie keeps me up to date on everything and gives me answers to all my questions and Dr Zeesham, Megan and Macie that carried out the procedure were really on it keeping me comfortable for the whole time
Well done KSL !!!

They are harassing me and will not take no for an answer.

I told the person who called me that I am not interested any more and that I am going with another clinic.

I then responded to an email they later sent on 15th March chasing me up again and said I wasn't interested.

They harassed me yet again on the 8th April via text and email and I replied to their email telling them once again that I have already said no and I am not interested.

They chased me yet AGAIN on 22nd April and this time my response included in capital letters DO NOT CONTACT ME AGAIN.

They have now sent me another text today 20th May warning me it's my last chance to claim some kind of offer. This constitutes as harassment. AVOID.