Lancashiredoubleglazing Avis 

Excellent service from quote from Owen through to the new composite door being fitted. Highly recommend this company

Great service from Owen at Lancashire Double glazing.
Efficient work in installing a warm roof on our conservatory. A great investment allowing us to use the conservatory all year round.
LDG also installed replacement windows and doors which again were done in a very efficient manner. Very clean and tidy work all round.

I chose Lancashire Double Glazing based on their reputation, but unfortunately my experience has been disappointing from start to finish.

My installation date was changed on the Friday before it was due to take place on Monday, despite me having arranged time off work weeks in advance.

During installation it became apparent that one of the garden doors had been measured incorrectly. This was only discovered after one of the surrounding window trims had already been cut. The window had to be screwed back into place and left like that for around a week while I waited for a replacement. I also had to chase the company myself to find out when the correct door would be installed.

The front door was also fitted incorrectly by the first installation team. It took a complaint and a second installer to rectify the issue.

An additional door handle that I had ordered wasn’t fitted because of a communication error within the office. Given the inconvenience caused by multiple mistakes, I asked whether the cost of the additional handle could be waived. I was told, “we are not offering compensation for our mistakes.” To make matters worse, the office had also failed to communicate the cost of the handle properly. Had I not specifically asked whether it had been added to the invoice, this would never have come to light.

Unfortunately, the problems didn’t end there. The front door soon required further adjustment. An engineer attended and the issue appeared to be fixed, but only for a short time. The locking mechanism in the handle now feels as though it is catching and could fail at any point. I reported this over a week ago and was told someone would contact me to arrange another engineer visit. Despite this acknowledgement, I am still waiting to hear back.

While some individual staff members tried to help, the overall experience has been characterised by poor measuring, poor communication, installation errors, and the need for me to repeatedly chase updates. I appreciate that mistakes can happen, but it’s how a company responds that matters. In my experience, Lancashire Double Glazing fell well short of the level of service I expected.

In summary, the key issues have been inaccurate measurements, repeated installation faults, poor internal communication, and a lack of timely follow-up or accountability. I expect the company to urgently arrange a visit to properly fix the faulty door mechanism, ensure all outstanding issues are fully resolved to a satisfactory standard, and provide appropriate compensation or goodwill for the inconvenience and disruption caused.

A class act indeed - from sales, fitters, customer service and after sales support! Thank you to the whole LDG team!!

Excellent service from the Sales consultant Own Gilmartin.
And our past experience from consultation to completion were excellent.
I highly recommend Lancashire Double Glazing.

Very friendly & professional service throughout.
I trust them.

Owen salesman was a gent no BS
we had it sorted in half hour colour price glass done .
It was fitted by a young guy who new his job very tidy and professional young man.
I have used them twice I also had a bifold 4 years ago great company 👍

Excellent communication , high quality doors and extremely professional and courteous fitters

Efficient and experienced workers. They did Conservatory roof and completely replaced front door a windows by door . They did whatever we asked
They will be replacing 4 windows in June
Jobs look. Amazing

Installation of back door and window was completed to a great standard. Communication was very smooth and the service was done quickly and without issue. Workers communicated with a professional and friendly manner. Overall very pleased with my experience and would recommend this company to others.

Had windows fitted by LDG, can't fault the service or the product, everything went smoothly from start to finish. Would't hesitate to recommend.

Honestly couldn’t fault the service just recently had our conservatory replaced and the process has been smooth from start to finish with constant communication

Would highly recommend

Good customer service and excellent installation of a replacement door by Dave

Superb, high-quality product at an excellent price. I chose one of the most secure doors available, complete with a locking system backed by a £5,000 guarantee , that is, if anyone can pick or cut through the lock, you receive £5,000.

The fitter was excellent: polite, friendly, and carried out a perfectly neat installation. He used colour matched silicone on the outside, caulking on the inside, and even brought his own hoover to clean up afterwards.

I would definitely recommend this company.

Excellent service and after care. Second to none. Thanks so much LDG

Poor service , poor communication . Poor experience . Very disappointed in a company that charges you good money for their products . We got a door installed a few years back , every time summer comes around the door/ locking mechanism becomes stuck . On numerous occasions we have been locked in or out the house . A danger hazard for the family . But Lancashire double glazing couldn’t care less. Takes them 3 weeks to respond to an email . Absolutely shocking service . Once again the locking mechanism is stuck . We can’t get in our out the front door . Still awaiting on someone to come out

I had an absolutely outstanding experience with the sales team at Lancashire Double Glazing, and I feel compelled to share just how impressed I was.

From start to finish, one team member Thomas in particular went completely above and beyond. His customer service was nothing short of exceptional — professional, friendly, and genuinely caring. He took the time to listen, answered every question thoroughly, and made what could have been a stressful process feel easy and reassuring.

Nothing was ever too much trouble, and his attention to detail and commitment to getting everything just right really stood out. It’s rare these days to come across someone so dedicated and passionate about delivering great service.

Thanks to him , I felt confident and well looked after every step of the way. A real credit to the company — I wouldn’t hesitate to recommend Lancashire Double Glazing to anyone.

Thank you again for such a positive experience!

Mrs Laura Moore

Had some windows fitted at old property and just ordered some new windows for new property, highly recommended

Absolutely stunning new front for our shop! From start to finish I can’t speak highly enough, professional and obvious that it matters to them, the fitter thought more support was needed and they came back and added that later free of charge, I wouldn’t have known either way but there own personal quality and pride meant they went above and beyond. Not enough companies doing that these days! More than happy to recommend and they have my loyalty for life!

Teething problems originally with appointment dates given by the company
mainly due to adverse weather conditions
Once on site very pleased with the finished effect of the sun room
The glass roof has certainly improved the room
The fitters Phil, Kieran and Drew should be praised for an excellent job
Also Owen who originally discussed with us the process needed prior to having a glass roof fitted
Very professional all round from start to finish