Don't trust them
Trustpilot Review Draft
Our company had a very poor experience with Landmark.
We entered into what we understood to be a managed IT support agreement, but in practice the value did not match the service we believed we were paying for. Once signed up, a number of matters appeared to fall outside the core service and became additional costs, which made the arrangement feel far less comprehensive than expected.
We also found their commercial approach extremely rigid. When concerns were raised, the focus seemed to be on contract enforcement and chasing payment rather than resolving the underlying service issues. In our view, they were inflexible, strict, and very difficult to deal with once the relationship deteriorated.
I would strongly advise any business considering Landmark to read the agreement carefully, confirm exactly what is included, ask what will be charged separately, and pay close attention to renewal and cancellation terms.
Based on our experience, we would not recommend them.