organisation déplorable
organisation déplorable, on a réservé en juin 2 chambres en pension complète, on nous ajoute le repas du réveillon de noël à payer alors qu’on arrive le 25 décembre, on nous dit tout et son contraire.
Suite à de nombreux cafouillages, on nous propose de nous upgrade, ce qu’on accepte avec plaisir.
Arrivés sur place, on a pas la chambre prévue initialement et encore moins l’upgrade.
0 geste commercial, on attends désespérément de parler avec la direction qui fuit toute responsabilité
Réponse : Langley
Dear LL,
We are sorry to hear about your disappointing experience with us. This is certainly not the standard of service we strive to provide, and we regret that your stay fell short of expectations.
We understand your frustration regarding the miscommunication and the challenges you faced with your reservation and room allocation. Please rest assured that we take feedback like yours very seriously and will investigate the matter thoroughly to ensure such issues do not happen again.
For further discussion and to address your concerns in detail, we kindly ask you to reach out to us at info.hotels@langley.eu. Our team will prioritize your case and do our best to find a resolution.
Once again, we sincerely apologize and thank you for bringing this to our attention.
Best regards,
Sofie