Lavazza Avis 

I am appalled. I have been a faithful customer to Lavazza. I finally realised that some pods are not the eco caps for which I had bought my Lavazza machine, and carefully searched on Amazon as it was fastest delivery, and found Eco Caps. When they arrived, the majority were the plastic ones. I phoned Lavazza who blandly informed me that they are no longer making Eco caps; they have changed to a different system, which means that my machine is now: redundant. No apology, no reimbursement. It is a con; they are a self-serving company, disrespectful to a loyal customer. I look at other reviews, and it confirms what I have felt for quite a long time: their attitude is one of a sense of superiority, not one of serving the customer. So - I am now left with either using plastic capsules i.e. which I really did not want to do; or just junking the machine. Lavazza, quite frankly you deserve to lose customers; maybe it will at some point be a wake-up call for you - that you are here to serve us your customers, and it is not for us to bow down to the Superior Lavazza mentality.

Wish I had checked the reviews here before making a purchase. I went thru Quidco and they explained that Lavazza had refused my cashback payout and they couldn't therefore help.

Lavazza's response - they denied they were even affiliated with Quidco, which they clearly are and refused to budge. I sent them the evidence from Quidco explaining that they are affiliated and requesting that they process this and they STILL refused.

This is clearly fraud and you should steer clear from buying anything from them in my view.

Machine only 7 months old and now only produces half the volume it used to. Customer support says that it only gives a espresso shot. However when it first arrived it gave a double shot. I have a 4 year old machine that still gives a double. They are not interested. Shocking customer support and service.

I’m on my second Lavazza moda mio coffee machine.
They appear to break every two years looking at my order history for each machine.
Lavazza couldn’t be any less interested as the product bought in 2024 is out of the two year warranty and directed me to their website where I can buy a third one.
The previous machine was bought in 2022 and also failed in 2024
Why would any consumer in their right mind commit to buying a third machine if the prior two failed?
I have zero confidence in the quality and durability of Lavazza products. Absolutely disgusted by the attitude and lack of customer service consequently
I shall look to go elsewhere for my next coffee machine as these simply are not fit for purpose.

My name raja Usman Ali I go to Oldham royal hospital I buy coffee machine give me little bit coffee money £2.50 i am not happy

Their promotion is fake and does not work. All the faff at the supermarket and waiting for the voucher to use and try their coffee. Waste of time and false advertising.

I have had a problem with the Lavazza nespresso compatible pods not working in my machine , I contacted customer service (UK) by email and sent photos of the batch numbers of the boxs of pods and photos of my machine, serial no's etc , even a video of how the pods didn't work correctly only flowing for a matter of seconds before stopping, initially they said my machine wasn't an original Nespresso , but then backed down and on an email admitted they have a problem with production..
All well and good thought but when I asked for replacement pods they stated they couldnt do this without original receipts ( who keeps grocery receipts after a few weeks) , so after spending time sending photos , video, and speaking on the phone to Jamie in customer service at the end of the day Momin said he couldnt help me out by just sending out a few boxs of pods to keep me slightly happy,
Disgusting service by such a large company , their faulty product and they made me jump many hurdles before admitting it was their product that is faulty then not replacing.and getting bad publicity for the sakevof a box or two of cheap coffee pods.Whoever is in charge of the UK customer service division wants to take a long hard look at their procedure for dealing with problems

The Lavazza 'La Reserva de itierra' selelction & Dek decaffinated coffee beans are absolutley excellent Coffee beans and even states a roasting date. Wonderful flavour & aroma. I am very impressed with these beans and now my 'goto' coffee.

Deliver my subscription orders to random addresses not even on my street and then tell me to go and find them, absolute nonsense. Switched to Illy and it tastes much better and it's even the same price when on subscription

Brought milk easy frother thinking I should buy a quantity product instead of a cheap one again. I’ve had it 18month and it stopped working luckily I kept the original box it came in which said it had a 2 year warranty
I checked the fuse first before ringing Lavazza common sense thing I thought but when I rang Lazzava customer services they told checking the fuse invalidated the warranty I think any excuse to get out of a warranty claim
But from reading the reviews here which I should have done first ! they are junk anyway

My 42 month old Lavazza Jolie Coffee machine has broken down after being quite tempermental for a year or so. Lavazza say it can't be repaired or recylced by them. Given the green claims by Lavazza, eg "we believe enjoying coffee shouldn't come at the cost of the planet" it is unacceptable that their products are so unreliable, and unrepairable. I will be trying a different brand from now on.
S/N 2144S019111597

I order the lavazzo expert espresso becuase i asked their AI interface if that is compatable with the Nespresso orginal machine. It said yes. So i did order it becuase it is stronger than the 12 which is what i usually buy.
Once i got the capsules and i notice it does not fit the nespresso machine. Then i called LAvazzo and they refuse to give me replacement for my coffee, that i was told it should work from their web site. So never listen to their web site and they are just not that friendly. All they said is that they will give me a 20% discount adn dont refund my money for their mistake to tell me to buy the wrong capsules.

I like their coffee but the customer service stinks.

Appalling customer service. After being notified by Evri that my package had been delayed, I contacted Lavazza Customer Service. After a week, they had still not contacted the courier to find my package nor have they refunded my money.

Trying to use the online platform is abysmal. Forms do not get sent as ‘error’ screen appears. There is NO way of managing your account. Multiple accounts were attributed to my email yet it took months of investigation to realise and stop the additional ones- all the while I was getting sent multiple caseloads of pods. These pods have stacked up and I don’t see how or when I’m even likely to be able to use them all up. Trying to talk to a human at ‘customer service’ is more like ‘we will refuse any requests you make unless it is to spend more money with us’. All I wanted and requested was a delay in the subscription to allow me time for my family to use these pods but u may as well set up a storefront with the amount we have. I DO NOT WANT more. Yet apparently they have no facility to permit this. Atrocious customer service advisors and awful company. I will be setting up a dead card for payments going forward if they continue to force these on me.

As many people have said customer service is a disaster. I've been a subscriber for several years but every time I attempt to change my payment method it puts my subscription into an invalid state and cannot get it out of that. Reporting it to customer services doesn't resolve anything as I just get "please be patient" response and weeks later still waiting for a resolution.
Ran out of Lavazza pods so found a different product that can be reliably delivered next day.
Tried to cancel my Lavazza subscription several times online and always fails with an error.
One star is too generous.

Customer service is poor when the deliveries are late or lost. EVRI consistently deliver a week or more later than promised, but this time haven't delivered at all. I contacted customer service 3 times and EVRI tracker now says Lavazza have requested the delivery is returned to them. Ive had no response from Lavazza customer services. No coffee pods, no refund of my £54, no apology and no compensation. Im cancelling my subscription of approx 5 years and moving to Nespresso! Update: customer services eventually responded and claimed they could do nothing - I took my refund and wont be purchasing Lavazza products again.

Lavazza coffee pods: I have been consuming their pod coffee since 2016 and up until about month or so the flavours have been reasonably consistent. But lately the taste has so bitter. I thought perhaps it was just me but no all my family have said same. The Lavazza machine was descaled with their (expensive) descaler and a proprietary pod soapy device used when the taste hadn’t changed. I’m of the opinion that Lavazza have gone for a cheaper coffee for their pods since everyone in my family & a few friends have tasted the same bitterness. I’ve also purchased 3 different Lavazza varieties & they’re all bitter with a horribly bitter aftertaste. I’m loathed to buy my forth Lavazza pod machine and even more pods. I think it’s time to say goodbye to Lavazza, period.

Fantastic customer service, so helpful when my coffee machine misbehaved, one video call and it was sorted!

Amazing customer service! Monet was amazing. I’ve been sent a replacement water tank of a coffee machine they didn’t sell spare parts for! I’m forever grateful- my mother in law will never know I broke it :/

Garbage company.
Don't know how these cowboys are allowed to keep trading.
Ordered on 9th December from them, evri have told me package has been sent back to them due to incorrect address [which seems to be a common theme), and despite 3 emails, have yet to receive a response. Chargeback sorted with credit card company, but please be warned, and read these reviews before ordering. I wish I had!!